Benchmarking projects are a great way for contact center organizations to improve their operations in order to reconcile competing demands from customers and the business. Read this white paper to learn best practices for executing a successful contact center benchmarking project.
Implementing benchmarking basics is essential for proper database management. Benchmark specifications, control logic, and implementation are the three basic steps required to begin performance testing.
Unfortunately, commonly published efficiency data is not computed using a standard methodology making it difficult to properly benchmark infrastructure efficiency in data centers. This paper explains the problem and describes a standardized method for classifying data center loads for efficiency calculations.
To maximize company performance, you need the best talent – and the best talent comes from superior recruiting. This resource counts down 10 must-have metrics and benchmarks for better recruiting.
Oracle 10g Real Application Clusters (RAC) software running on standards-based Dell PowerEdge servers and Dell/EMC storage can provide a flexible, reliable platform for a database grid.
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