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Web-enabled Call Centers Reports
 
Rethinking Your Contact Center: How to Engage the Modern Customer
sponsored by 8x8, Inc.
WHITE PAPER: Inside, learn about the challenges in creating an exceptional customer experience, the value of a contact center that supports all channels, and best practices for positively impacting customers.
Posted: 21 Mar 2018 | Published: 31 Dec 2017

8x8, Inc.

Telekom Serbia Turns Contact Center into Profit Center with Avaya
sponsored by Avaya
CASE STUDY: Download this case study to learn how Telekom Serbia increased their customer satisfaction rate by almost 16%, while also improving support for mobile services.
Posted: 06 Dec 2018 | Published: 06 Dec 2018

Avaya

The 16 Customer Service Skills of Great Customer Service Agents
sponsored by Zendesk
RESOURCE: Customer service involves much more than having a conversation on the phone. Responding to tickets over email, live chat, and social media are equally important communication channels for customers. In this resource, uncover 16 customer service skills of great customer service agents and why agents need to be able to move easily between channels.
Posted: 31 Aug 2018 | Published: 31 Aug 2018

Zendesk

Demo: NICE inContact CXone – Agent for Salesforce WFO
sponsored by Nice-InContact
VIDEO: Watch this demo to learn how contact center agents can boost productivity and focus with easy access to WFO functionality from within Salesforce.
Posted: 21 Nov 2018 | Premiered: 15 Nov 2018

Nice-InContact

Customer Self-Service: Building Your Knowledge Base on a Solid Foundation You Didn't Realize was Already There
sponsored by Zendesk
WHITE PAPER: Download this white paper to find out how and why the start of a new chapter for your business is a great time to scale your customer service in a smart way and uncover 5 myths and realities of building a knowledge base for your customer self-service operation.
Posted: 26 Nov 2018 | Published: 26 Nov 2018

Zendesk

Contact Center Trends: Delivering Better Business Results
sponsored by MASERGY
RESEARCH CONTENT: Contact center technologies have made tremendous gains in cutting organizational costs and increasing efficiency. However, they need to take on a more strategic role. In this report, uncover survey results that highlighted 2 interesting trends, and learn more about how you can deliver better business results with a cloud contact center.
Posted: 21 Sep 2018 | Published: 21 Sep 2018

MASERGY

Vendor Comparison: How 10 CCaaS Vendors Compare
sponsored by Nice-InContact
RESEARCH CONTENT: Download this Gartner Magic Quadrant, explore the strengths and cautions of 10 CCaaS vendors, and find out how the dynamics of the CCaaS market have changed based on the evolution of the contact center to the customer experience center.
Posted: 14 Nov 2018 | Published: 17 Oct 2018

Nice-InContact

Analyst Webinar: Is Your Contact Center an Asset or Road Block to Digital Transformation?
sponsored by Genesys
WEBCAST: Join Art Schoeller, Vice President and Principal Analyst at Forrester Research, to learn how to determine if your contact center is strategic or hindering to your enterprise's digital transformation journey.
Posted: 25 Aug 2017 | Premiered: Aug 22, 2017, 01:00 EDT (05:00 GMT)

Genesys

Time is of the Essence for Remote Support Teams
sponsored by GoToAssist
CASE STUDY: Explore the stories of 3 companies that implemented a faster, more effective remote support tool enabling them to boost productivity throughout their organizations.
Posted: 02 Feb 2018 | Published: 02 Feb 2018

GoToAssist

Automating the Contact Center with AI and NLP
sponsored by Luminoso
RESOURCE: Find out how artificial intelligence and natural language understanding applies to understanding, classifying, and labeling contact enter interactions.
Posted: 04 May 2018 | Published: 04 May 2018

Luminoso
 

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