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Presentation Transcript: Developing for the Future - The New Trend for Hosted VXML
sponsored by West Interactive
PRESENTATION TRANSCRIPT: By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML.
Posted: 30 Jul 2010 | Published: 30 Jul 2010

West Interactive

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Enhancing customer experience: first, do no harm
sponsored by Avaya
WHITE PAPER: By reading this short white paper you will gain the knowledge you need to implement a successful customer service system. You will learn best practices for enhancing your customers experience and why cross pollinating your organization can be very helpful.
Posted: 15 Jun 2011 | Published: 15 Jun 2011

Avaya

Automating Your Call Center Feedback
sponsored by Mindshare Technologies
WHITE PAPER: The most successful contact centers are turning to leading-edge automated feedback solutions and developing processes to incorporate feedback into daily operations.
Posted: 05 Mar 2008 | Published: 04 Mar 2008

Mindshare Technologies

9 Critical Capabilities to Demand From Your IVR Cloud Hosting Provider
sponsored by Voxeo
WHITE PAPER: This brief white paper covers 9 critical capabilities to demand from your interactive voice response (IVR) cloud hosting provider.
Posted: 13 Mar 2012 | Published: 13 Mar 2012

Voxeo

IR35 reforms: Confusion over who pays employers’ NI leaves IT contractors out of pocket
sponsored by ComputerWeekly.com
EGUIDE: Litigators are circling as thousands of contractors realise that the 2017 roll-out of IR35 reforms to the public sector may have resulted in unlawful tax deductions – and the private sector could be next.
Posted: 27 Aug 2021 | Published: 26 Aug 2021

ComputerWeekly.com

Radikale Innovation im Kundenservice vorantreiben
sponsored by ServiceNow
EGUIDE: Erfahren Sie in diesem Whitepaper unter anderem über 5 entscheidende Schwerpunkte, die Sie benötigen, um immer höheren Kundenanforderungen erfolgreich gerecht zu werden.
Posted: 13 Oct 2021 | Published: 13 Oct 2021

ServiceNow

Negotiating with Salesforce
sponsored by ClearEdge
WHITE PAPER: Negotiating with Salesforce is more than a test of wills. Even fierce negotiators undermine their chances of winning without advanced planning and a disciplined approach. This guide provides a detailed set of best practices.
Posted: 10 Sep 2021 | Published: 10 Sep 2021

ClearEdge

Computer Weekly - 28 September 2021: Chancellor Rishi Sunak talks tech
sponsored by ComputerWeekly.com
EZINE: In this week's Computer Weekly, we talk to the Chancellor of the Exchequer about his plans to support innovation and growth in the UK tech sector. Composable IT is the latest trend in building software to support business change. And Halfords built its own service management software – and now is selling it to other retailers. Read the issue now.
Posted: 27 Sep 2021 | Published: 28 Sep 2021

ComputerWeekly.com

Negotiating with Adobe
sponsored by ClearEdge
WHITE PAPER: Adobe's solutions are the de facto choice for many of their customers. Adobe holds the line in purchase negotiations because they know their solutions are entrenched. To prevail, you must employ a disciplined approach. This budget-saving resource reveals how.
Posted: 10 Sep 2021 | Published: 10 Sep 2021

ClearEdge
 

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