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Voice Response Reports
 
Automating Your Call Center Feedback
sponsored by Mindshare Technologies
WHITE PAPER: The most successful contact centers are turning to leading-edge automated feedback solutions and developing processes to incorporate feedback into daily operations.
Posted: 05 Mar 2008 | Published: 04 Mar 2008

Mindshare Technologies

9 Critical Capabilities to Demand From Your IVR Cloud Hosting Provider
sponsored by Voxeo
WHITE PAPER: This brief white paper covers 9 critical capabilities to demand from your interactive voice response (IVR) cloud hosting provider.
Posted: 13 Mar 2012 | Published: 13 Mar 2012

Voxeo

Presentation Transcript: Developing for the Future - The New Trend for Hosted VXML
sponsored by West Interactive
PRESENTATION TRANSCRIPT: By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML.
Posted: 30 Jul 2010 | Published: 30 Jul 2010

West Interactive

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Enhancing customer experience: first, do no harm
sponsored by Avaya
WHITE PAPER: By reading this short white paper you will gain the knowledge you need to implement a successful customer service system. You will learn best practices for enhancing your customers experience and why cross pollinating your organization can be very helpful.
Posted: 15 Jun 2011 | Published: 15 Jun 2011

Avaya

Finding Your Way Forward in Uncertain Times
sponsored by Aruba Networks
EBOOK: So many businesses are performing damage control these days. Plans of digital transformation have pivoted to those of business continuity to ensure smooth and secure operations. However, you still have to move forward, and this can be easier said than done. View this e-book to see how Aruba and HPE Financial Services may be able to help.
Posted: 06 Nov 2020 | Published: 06 Nov 2020

Aruba Networks

How One MSP Saved Thousands in Operational Costs in Less Than a Year
sponsored by Liongard
CASE STUDY: An MSP needed a new tool to improve service delivery, consolidate data into a single portal and improve their average time to resolution (ATR). Open up this case study to see how one leading vendor was able to help the MSP improve their ATR by 62% and save them thousands of dollars in operational costs.
Posted: 01 Feb 2021 | Published: 01 Feb 2021

Liongard

IT Service Management Book of Knowledge
sponsored by ServiceNow
EBOOK: Dive into this eBook for a firsthand recap of what was covered during ServiceNow’s Knowledge 2020 digital event, including thought-leadership presentations, breakout sessions from customers and experts, and more.
Posted: 09 Oct 2020 | Published: 09 Oct 2020

ServiceNow

Challenges
sponsored by Momentum Systems
CASE STUDY: Ector County, Texas had been using a premise-based phone system for over 15 years. As it reached end-of-life, and with communications playing such a vital role in the County’s daily interactions, there was an obligation to implement a centralized, reliable phone system. Download this case study to see how Momentum Telecom became of service.
Posted: 01 Apr 2021 | Published: 01 Apr 2021

Momentum Systems

Quantum computing in action
sponsored by ComputerWeekly.com
EGUIDE: In this e-guide, we look at Finland and how state investment is being used in a milestone project involving public and private sector organisations to understand the applications of the technology. And we hear how Spanish bank BBVA is examining the complex financial problems that could be solved by quantum computing.
Posted: 15 Mar 2021 | Published: 15 Mar 2021

ComputerWeekly.com
 

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