Enhancing customer experience: first, do no harm
For any business working directly with its customers customer service is very important. If your customer service system is flawed whether it by a self-help service that's not helpful, or just rude employees you risk alienating customers or worse, driving them away.
By reading this short white paper you will gain the knowledge you need to implement a successful customer service system. You will learn best practices for enhancing your customers experience and why cross pollinating your organization can be very helpful.