Case Studies, Whitepapers, Webinars and Product Information sponsored by Voxeo

Unified Self-Service: Delivering on the Value of Multi-Channel Customer Interactions WHITE PAPER: This informative paper addresses how your company can enhance service, lower costs and increase revenue by taking advantage of these new mediums and expanding the ways in which you communicate with your customers. Posted: 20 Mar 2012 \| Published: 20 Mar 2012 TOPICS: CRM \| Customer Interaction Services \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Mobile CRM \| Social Networking \| Web 2.0

9 Critical Capabilities to Demand From Your IVR Cloud Hosting Provider WHITE PAPER: This brief white paper covers 9 critical capabilities to demand from your interactive voice response (IVR) cloud hosting provider. Posted: 13 Mar 2012 \| Published: 13 Mar 2012 TOPICS: Customer Satisfaction \| Customer Self-Service \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| IVR \| Voice Communications Software