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UCaaS and Cloud Contact Centers: Essen Healthcare Case Study
sponsored by MASERGY
CASE STUDY: In this case study, find out how Essen Healthcare transitioned from their legacy PBX system to a cloud communications service.
Posted: 09 May 2018 | Published: 09 May 2018

MASERGY

MSP E-book: Cold Calling Made Easy
sponsored by Datto, Inc.
EBOOK: Read this e-book, designed for MSPs, for tips on warming up your cold calls, 3 techniques for successful sales prospecting, guidance on what to avoid, and more.
Posted: 19 Nov 2018 | Published: 19 Nov 2018

Datto, Inc.

eBook: Contact Center Economics and the Cloud
sponsored by Genesys
EBOOK: If you are considering the right deployment model for your contact center, economic guidelines can help you choose the solution that is best for your company. Cloud, on-premises or hybrid. Inside, uncover how different criteria can affect your choice.
Posted: 13 Mar 2018 | Published: 31 Dec 2017

Genesys

The Hidden ROI of a Cloud-based Contact Center
sponsored by Five9
ANALYST REPORT: Access this report from Aberdeen Group to examine some of the top business drivers for cloud-based contact centers. You'll also explore the benefits that the cloud offers contact centers, and how it improves customer experience over traditional call center deployments.
Posted: 30 Sep 2013 | Published: 31 Jan 2013

Five9

Pros and Cons of the 6 Main Customer Service Channels
sponsored by Oracle Corporation
EGUIDE: Where should you allocate resources to most effectively engage with current and potential customers? In this expert e-guide, Scott Sachs of SJS Solutions weighs the pros and cons of the 6 main customer service channels: Chat/video chat, phone, email, social media, customer self-service, and mobile.
Posted: 01 Jun 2018 | Published: 01 Jun 2018

Oracle Corporation

How to Identify and Solve Single Direction and One-Way Call Problems
sponsored by NetScout Systems, Inc.
VIDEO: In this webcast, you will learn how attain rapid insight into your service performance across your entire IT environment from both the application and user perspectives. Tune in now to quickly triage issues with single direction calls, as well as highlight the scope of your call problems.
Posted: 14 Dec 2015 | Premiered: 14 Dec 2015

NetScout Systems, Inc.

How to Take Your Contact Center Strategy to the Next Level
sponsored by ShoreGroup
RESOURCE: Access this resource to learn 5 techniques to help build a successful contact center strategy.
Posted: 20 Mar 2018 | Published: 05 Jan 2018

ShoreGroup

Speech-to-Text Analytics Reveals New Insights Into Consumer Behavior
sponsored by IBM
WHITE PAPER: This white paper describes how Telerx, a global contact center outsourcing provider, embrace the methods that modern consumers are utilizing to share their opinions and turned raw data into valuable insight for their clients.
Posted: 20 Feb 2015 | Published: 31 Jan 2013

IBM

ICBC Builds Cutting-edge Contact Center as Part of their Customer-Centric Strategy
sponsored by Genesys
CASE STUDY: This case study reveals how Canadian insurer ICBC built a flexible, cutting-edge contact center as a key part of its customer-centric strategy, enabling the company to improve routing flexibility, increase customer satisfaction, and more.
Posted: 13 Sep 2013 | Published: 31 Dec 2012

Genesys

An Introduction to Triaging Voice and Video Quality of Service Issues
sponsored by NetScout Systems, Inc.
WEBCAST: In this brief webcast, you will experience a short demonstration of a reactive network workflow, illustrating how to triage voice and video problems. Tune in now to get a first-hand look at solving your VoIP and video QoS issues, and restore your service to premium quality without misstep.
Posted: 03 Dec 2015 | Premiered: Dec 3, 2015

NetScout Systems, Inc.
 

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