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Call Centers Services Reports
 
Call Center Quality Assurance Guide
sponsored by CallMiner
WHITE PAPER: In this guide, discover everything you need to know about creating and maintaining call center quality assurance. Uncover the problems created by poor call center quality assurance, and learn how to resolve call center quality management issues with a robust call center quality assurance strategy.
Posted: 28 Aug 2019 | Published: 28 Aug 2019

CallMiner

How to Improve Sales Effectiveness in Contact Centers with Interaction Analytics
sponsored by CallMiner
EBOOK: In this white paper, explore how interaction analytics can make contact center operations more intelligent, and uncover the best practices needed to gain insight into your customers and drive sales.
Posted: 29 Mar 2019 | Published: 31 Dec 2018

CallMiner

Cloud vs. On-Premises: Understanding the Key Differences
sponsored by Fuze
RESOURCE: The only way to understand the advantages of one thing over another is to compare them side-by-side. In this resource, see how Fuze’s cloud communications delivery model compares to traditional premises-based systems.
Posted: 13 Jan 2020 | Published: 13 Jan 2020

Fuze

CCW Market Study: The Future of the Contact Center
sponsored by Appian
RESEARCH CONTENT: In this market study, discover the popular investment areas shaping the development of the modern contact center. Explore the urgent investment priorities for contact centers looking to modernize their everyday processes, and review how your organization's contact center can benefit from intelligent technology.
Posted: 14 May 2019 | Published: 30 Nov 2018

Appian

Talkdesk GDPR Compliance
sponsored by Talkdesk
EBOOK: In this e-book, discover what steps Talkdesk has taken to ensure compliance with General Data Protection Regulation (GDPR). Get a comprehensive overview of Talkdesk personal data processing protocols, and review how Talkdesk ensures data security, controls third-party access to personal data, and more.
Posted: 04 Sep 2019 | Published: 04 Sep 2019

Talkdesk

Top 5 CX Technology Trends for Midsize Contact Centres
sponsored by Genesys
WHITE PAPER: Download this whitepaper, which dives into 5 key trends of CX that will impact call center success heading into 2020.
Posted: 11 Dec 2019 | Published: 11 Dec 2019

Genesys

The UK Contact Centre Decision-Maker's Guide 2019-20
sponsored by Genesys
WHITE PAPER: Download this 22-page guide to learn about 8 potential uses cases for AI within your own contact center.
Posted: 12 Dec 2019 | Published: 12 Dec 2019

Genesys

Close the Omni-channel Customer Experience Gap
sponsored by IBM
WHITE PAPER: If your customers cannot move smoothly across all channels, their experiences will suffer. Access this guide to learn how you can close the omni-channel customer experience gap and bring online visibility to your contact center.
Posted: 20 Mar 2014 | Published: 31 Aug 2013

IBM

Forging a CEM Strategy That Can Power Commerce
sponsored by SearchCRM
EBOOK: This three-part expert guide focuses on the steps to take to engage customers in the ever-growing e-commerce industry. Inside, discover the 6 key factors that can make or break a customer's shopping experience.
Posted: 17 Apr 2014 | Published: 22 Apr 2014

SearchCRM

Cisco Unified Communications: New Deployment Models for Communications and Collaboration
sponsored by Cisco Systems, Inc.
WHITE PAPER: This whitepaper examines the differences between the options and show you how Cisco Unified Communications and Collaboration solutions give you the flexibility to determine the best option for your business.
Posted: 27 Jul 2011 | Published: 27 Jul 2011

Cisco Systems, Inc.
 

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