EBOOK: Communicating with customers means sometimes having to overcome language barriers. However, to source, hire, and train call center agents who speak multiple languages is expensive and time consuming. For small businesses, it’s even more so. But an answer is here. Read on to learn more about the benefits of AI for multilingual support.

Posted: 21 Jun 2024 | Published: 21 Jun 2024

WHITE PAPER: Any company that stores sensitive information is at risk for fraud. Whether it’s financial or personal data, if you have it, there is a good chance someone is trying to get at it. This problem is compounded even more with remote work and the rise of AI. All of this means it’s time to rethink your fraud prevention posture. Read on to learn more.

Posted: 19 Jun 2024 | Published: 19 Jun 2024

EBOOK: In the ongoing battle for customer loyalty, the customer experience plays a major role beyond just resolving tickets. Organizations need to invest in the right technology, implement a sound strategy, and hire and retain a skilled workforce. Read on to learn more about how high-tech customer support can help ensure business growth.

Posted: 19 Jun 2024 | Published: 19 Jun 2024

WHITE PAPER: Are airlines ready to meet the customer-experience needs of tech-savvy Gen Z travelers? Along with unpacking common obstacles to achieving that goal, including staff shortages, this white paper considers key technologies that airlines can use to enhance CX. Dig into the paper to access 14 pages of insights.

Posted: 15 Jun 2024 | Published: 15 Jun 2024

EBOOK: As e-commerce sales continue to rise, brands must adapt to evolving customer preferences and priorities like mobile apps, augmented reality, and secure payment options. This white paper analyzes the latest e-commerce trends and offers strategies to enhance the digital customer experience.

Posted: 14 Jun 2024 | Published: 14 Jun 2024

EBOOK: With it being predicted that the number of digital banking users is expected to exceed $3.6 billion by the end of 2024, it has become critical for companies to leverage all possible tools to enhance customer experience and security. But how can this best be done? Access this guide to learn more.

Posted: 21 Mar 2024 | Published: 21 Mar 2024

EBOOK: To maximize customer service efficiency and help themselves adapt to ever-evolving market expectations, many organizations have started to implement new tools or revamp their legacy systems. So, how can you ensure that you get the support and solutions you need? Browse this guide to learn more.

Posted: 21 Mar 2024 | Published: 21 Mar 2024

EBOOK: Today, 25% of organizations report that they’ve adopted video chat and video kiosks as channels to improve their customer service efforts. However, some aren’t so sure about the technology and are hesitant to implement it. Browse this guide to learn more.

Posted: 15 Mar 2024 | Published: 15 Mar 2024

CASE STUDY: When this multinational healthcare organization realized they needed new ways that they could provide their customers with more innovative, personalized experiences, they sought out a partner that shared their values and could help them meet their service goals. Browse this case study to learn more.

Posted: 12 Mar 2024 | Published: 12 Mar 2024

RESEARCH CONTENT: Today, 75% of consumers report that they think about past experiences with an organization when they’re making a purchase and 88% say that the experience a business provides is as important as its products or services. So, how can companies meet these new expectations? Browse this report to learn more.

Posted: 08 Mar 2024 | Published: 08 Mar 2024

RESEARCH CONTENT: While the travel and hospitality landscape continues to evolve to meet modern standards, only 30% of today’s companies feel as though they’ve been able to navigate a digital transformation successfully. Browse this white paper to learn more.

Posted: 07 Mar 2024 | Published: 07 Mar 2024

RESEARCH CONTENT: Today, the buying journey is no longer linear. Between the variety of ways customers can now interact with a brand (before and after purchases) to the different routes they can leverage for support, brands now must meet new expectations for digital experiences. Browse this report to learn more.

Posted: 05 Mar 2024 | Published: 05 Mar 2024

CASE STUDY: To maintain its market position and ensure success in a highly competitive landscape, a European auto manufacturer needed to level up its customer care center performance. Learn how this auto maker put their care center on the fast track with Teleperformance by downloading this case study or Schedule a Demo.

Posted: 04 Mar 2024 | Published: 04 Mar 2024

RESEARCH CONTENT: When 81% of today’s patients report they desire a simpler experience when shopping for healthcare, and 67% seek a fully connected digital experience, what can companies do to meet these needs? What should you know and how can you better master the landscape? Dig into this report to learn more.

Posted: 04 Mar 2024 | Published: 04 Mar 2024

RESEARCH CONTENT: With 72% of today’s millennials, 61% of Gen Z, and 51% of Gen X agreeing that they would change their primary financial services organization if they found one with better digital capabilities, it has become critical for organizations to transform the ways they do business. Browse this report to learn more.

Posted: 04 Mar 2024 | Published: 04 Mar 2024

RESEARCH CONTENT: With 69% of today’s customers who have contacted the same airline before and after the pandemic reporting that their interactions are now different, it has become critical for airline companies and other travel organizations to enhance their support efforts. However, doing so is easier said than done. Browse this guide to learn more.

Posted: 29 Feb 2024 | Published: 29 Feb 2024

WHITE PAPER: As households and enterprises continue to struggle with increasing debt levels, many organizations are strategizing the most effective ways they can approach debt collection amidst the current landscape. Browse this guide to learn more.

Posted: 28 Feb 2024 | Published: 28 Feb 2024