EBOOK: With it being predicted that the number of digital banking users is expected to exceed $3.6 billion by the end of 2024, it has become critical for companies to leverage all possible tools to enhance customer experience and security. But how can this best be done? Access this guide to learn more.

Posted: 21 Mar 2024 | Published: 21 Mar 2024

EBOOK: To maximize customer service efficiency and help themselves adapt to ever-evolving market expectations, many organizations have started to implement new tools or revamp their legacy systems. So, how can you ensure that you get the support and solutions you need? Browse this guide to learn more.

Posted: 21 Mar 2024 | Published: 21 Mar 2024

CASE STUDY: Net Promoter Scores are used to measure a customer’s satisfaction with a product or service, as well as how likely they are to recommend a business. To increase their score, this telecom provider began to seek out a way that they could improve their operations. Access this case study to learn more.

Posted: 18 Mar 2024 | Published: 18 Mar 2024

CASE STUDY: Transforming your organization’s in-house sales into a digital operation is no easy task. This was the case for a large food and beverage company. That’s when they found Teleperformance, who was able to help them revamp their tools, analytics, and reporting. Dig into this case study to learn more.

Posted: 18 Mar 2024 | Published: 18 Mar 2024

EBOOK: Today, 25% of organizations report that they’ve adopted video chat and video kiosks as channels to improve their customer service efforts. However, some aren’t so sure about the technology and are hesitant to implement it. Browse this guide to learn more.

Posted: 15 Mar 2024 | Published: 15 Mar 2024

CASE STUDY: When this digital finance organization began to struggle with a handful of challenges, they sought out a partner that could help them create a scalable and highly effective model for hiring, training, and managing remote teams. Browse this case study to learn more.

Posted: 15 Mar 2024 | Published: 15 Mar 2024

CASE STUDY: When Samsung Electronics realized that they needed to revamp their customer service operations to enable easier access to support, they sought out a partner that could help them better manage their customer interactions and transform their processes to keep up with new standards. Dig into this case study to learn more.

Posted: 14 Mar 2024 | Published: 14 Mar 2024

WHITE PAPER: The digital transformation has provided today’s customers with more channels and options for communication than ever. However, this has also set consumer standards higher for what they expect when it comes to customer experiences. So, how can organizations best keep up? Browse this report to learn more.

Posted: 13 Mar 2024 | Published: 13 Mar 2024

CASE STUDY: When this international airline realized their need for better, more personalized customer experiences (CX), they sought out a way that they could gain more visibility into customer preferences, needs, and pain points in order to differentiate their brand and the services they provide. Access this case study to learn more.

Posted: 13 Mar 2024 | Published: 13 Mar 2024

WHITE PAPER: With 68% of today’s employees agreeing that incompatible systems and technologies lead to complexity in their organizations and 43% reporting that it decreases the quality of customer experience (CX) offered, it has become critical for companies to upgrade their legacy systems. Access this guide to learn more.

Posted: 12 Mar 2024 | Published: 12 Mar 2024

CASE STUDY: When this multinational healthcare organization realized they needed new ways that they could provide their customers with more innovative, personalized experiences, they sought out a partner that shared their values and could help them meet their service goals. Browse this case study to learn more.

Posted: 12 Mar 2024 | Published: 12 Mar 2024

EBOOK: Today, nearly 1 in 4 employees say that they use generative AI technology to do work. However, many organizations and individuals still have their hesitations when it comes to automation and other AI solutions. So, what are the benefits of AI? What are the risks? Browse this guide to learn more.

Posted: 11 Mar 2024 | Published: 11 Mar 2024

EBOOK: In a world where customer experience means everything, organizations must have the capabilities to meet modern standards for contact center service. So, what strategies, tools, and technologies can you leverage to ensure better, more effective CX? Browse this guide to learn more.

Posted: 11 Mar 2024 | Published: 11 Mar 2024

RESEARCH CONTENT: Today, 75% of consumers report that they think about past experiences with an organization when they’re making a purchase and 88% say that the experience a business provides is as important as its products or services. So, how can companies meet these new expectations? Browse this report to learn more.

Posted: 08 Mar 2024 | Published: 08 Mar 2024

RESEARCH CONTENT: The technology market is one of the most fast-paced, competitive spaces. This means that it’s critical for tech organizations to be able to provide effective, end-to-end experiences for their users. So, what approaches can organizations leverage to achieve these goals? Dig into this white paper to learn more.

Posted: 08 Mar 2024 | Published: 08 Mar 2024

RESEARCH CONTENT: While AI was once seen as a complex and inaccessible technology, it’s quite a different story today. Due to its now easy-to-use and implement nature, many organizations are starting to reap the benefits of leveraging AI and ML solutions in their day-to-day processes. Dig into this report to learn more.

Posted: 07 Mar 2024 | Published: 07 Mar 2024

RESEARCH CONTENT: While the travel and hospitality landscape continues to evolve to meet modern standards, only 30% of today’s companies feel as though they’ve been able to navigate a digital transformation successfully. Browse this white paper to learn more.

Posted: 07 Mar 2024 | Published: 07 Mar 2024

RESEARCH CONTENT: For today’s businesses, data is everything, and it has become critical to use these insights to improve your processes in every area. However, leveraging this data is easier said than done, and many organizations can become daunted by the amount of it all. So, what are the best ways you can do so? Dig into this report to learn more.

Posted: 06 Mar 2024 | Published: 06 Mar 2024

RESEARCH CONTENT: While 61% of today’s employees either currently use or plan to use generative AI in their roles for more enriching all-around experiences, 60% believe that human oversight is indispensable for effective and trustworthy gen AI.So, why are humans so critical for ensuring efficient AI experiences?

Posted: 06 Mar 2024 | Published: 06 Mar 2024

RESEARCH CONTENT: Today, the buying journey is no longer linear. Between the variety of ways customers can now interact with a brand (before and after purchases) to the different routes they can leverage for support, brands now must meet new expectations for digital experiences. Browse this report to learn more.

Posted: 05 Mar 2024 | Published: 05 Mar 2024

WHITE PAPER: Today, 88% of consumers have higher customer service expectations than in past years. This means that it has become critical to ensure efficient, personalized, and memorable customer experiences (CX) to meet new standards and increase loyalty. So, what exactly do customers want? Dig into this guide to learn more.

Posted: 05 Mar 2024 | Published: 05 Mar 2024

CASE STUDY: Maurices’ customer satisfaction score (C-SAT) for a prior 14-month period fell short of their 25-point goal. Download this case study e-book to discover the outcomes associated to Teleperformance’s action plan for Maurices, wherein the C-SAT review processes were updated, and Training Arcade rolled out to gamify agent learning.

Posted: 04 Mar 2024 | Published: 04 Mar 2024

CASE STUDY: To maintain its market position and ensure success in a highly competitive landscape, a European auto manufacturer needed to level up its customer care center performance. Learn how this auto maker put their care center on the fast track with Teleperformance by downloading this case study or Schedule a Demo.

Posted: 04 Mar 2024 | Published: 04 Mar 2024

RESEARCH CONTENT: With the average data breach costing an organization $4.35 million, it has become critical for enterprises to ensure that they’re taking the proper cybersecurity measures to mitigate threats. Browse this report to learn more.

Posted: 04 Mar 2024 | Published: 04 Mar 2024

RESEARCH CONTENT: When 81% of today’s patients report they desire a simpler experience when shopping for healthcare, and 67% seek a fully connected digital experience, what can companies do to meet these needs? What should you know and how can you better master the landscape? Dig into this report to learn more.

Posted: 04 Mar 2024 | Published: 04 Mar 2024