2019 Digital Trends: Creativity in Focus
sponsored by Adobe Inc
WHITE PAPER:
With CX at the heart of modern digital initiatives, the way enterprises design these experiences can create your competitive advantage – or erase it. Download this insightful overview to explore the 3 key elements of creative UX and see how UX design stacks up against other methods of differentiation.
Posted: 13 Dec 2019 | Published: 13 Dec 2019
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CRM Analytics 101: Harnessing Customer Data for Smarter Business Decisions
sponsored by SearchCRM
EGUIDE:
CRM analytics involves drilling into customer data to make smarter business decisions and to offer customers more personalized service. In this expert e-guide, uncover an overview of analytics and what an organization can gain from it, steps for making the business case, the solution landscape, tips for choosing the right platform, and more.
Posted: 17 Sep 2013 | Published: 17 Sep 2013
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How Cloud is Influencing Data Warehousing
sponsored by CMOLDS
WHITE PAPER:
Open this article to learn about the core differences between traditional and cloud warehousing, and how they're affecting your data and analyses.
Posted: 21 Aug 2019 | Published: 21 Aug 2019
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Operational Guide to Implementing Lean in Distribution
sponsored by Epicor Software Corporation
WHITE PAPER:
Consult this resource to learn how you can unlock profitability, growth and customer employee satisfaction for distributors. It outlines easy-to-understand concepts that can be applied by any size distributor. Find out how to reduce assest, improve customer demand and satisfaction by reading this resource now.
Posted: 12 Jun 2013 | Published: 12 Jun 2013
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Power Up Your Gaming Analytics in Days
sponsored by Treasure Data
WHITE PAPER:
This brief resource examines how many industries, like the video gaming industry, can use big data analytics to capture and analyze customer behavioral data in order to respond to customer demands and deliver better experiences.
Posted: 07 Jan 2014 | Published: 07 Jan 2014
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Achieving Advantage with Operational Customer Data Integration and Management
sponsored by IBM Software Group
WHITE PAPER:
This white paper provides details on why WebSphere Customer Center provides the strategic architecture that companies need to solve their enterprise customer management issues and realize the full benefit of their investments in CRM.
Posted: 16 Nov 2006 | Published: 01 Feb 2006
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Customer Experience Management in the New Era of Mobility
sponsored by IBM
WHITE PAPER:
View this white paper to learn more about how your business can obtain higher revenues, lower costs and higher customer satisfaction. Mobility provides businesses with the opportunity to provide customers with unique value. It gives customers a channel to interact with their preferred companies.
Posted: 05 Jun 2013 | Published: 24 Aug 2012
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Catch The Next Wave: The SME’s Guide 2011: Get Ready Now - Don’t Miss The Opportunities Of The Coming Boom
sponsored by SAP AG
EBOOK:
This practical 20-minute guide for UK SMEs shows you where to spend your time and effort to prepare for the recovery, and fully unlock your potential for profitable growth.
Posted: 21 Feb 2011 | Published: 21 Feb 2011
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Three Tips for Measuring Voice in the Sea of Big Data
sponsored by Calabrio, Inc.
WHITE PAPER:
This resource explores why the contact center has remained a highly untapped source of customer insight, explains how recent advances are giving organizations the power to analyze voice interactions, and counts down three essential success factors that you should consider.
Posted: 03 Apr 2014 | Published: 03 Apr 2014
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CRM Analytics: How to Make the Most of Customer Data
sponsored by SearchCRM
EBOOK:
The right combination of technology and human resources behind CRM analytics can provide a competitive advantage. Discover how you can empower sales, marketing, and customer service teams to make smarter, data-driven decisions with CRM analytics.
Posted: 22 Jan 2016 | Published: 22 Jan 2016
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