BLS Telecom Improves Customer Support Management with Sugar Professional
BLS Telecom has identified segments within the prepaid and postpaid markets that are the fastest growing telecommunications sectors in the US and internationally. In the midst of growing its business within these markets, BLS Telecom quickly realized its outdated customer and data management systems of Excel spreadsheets and email exchanges were holding them back.
This case study discusses how in order to fight delayed resolutions of customer support issues, inefficient workflow management and decentralized data, BLS Telecom switched to Sugar Professional. Continue reading to learn how, with Sugar Professional, BLS telecom improved customer support management.