Delivery Services White Papers

WHITE PAPER: Access this brief paper to discover how you can now get Oracle Transportation and Global Trade Management in the cloud, minimizing cost, optimizing service levels and creating flexible business process automation within global transportation and logistics networks.

Posted: 08 Dec 2014 | Published: 31 Aug 2014

WHITE PAPER: This paper outlines the best practices for collecting network and application performance information over MPLS enabled wide area networks by using the nGenius Solution's Site Monitoring feature to monitor traffic flows destined for remote sites.

Posted: 16 Jan 2006 | Published: 01 Jan 2005

WHITE PAPER: This study of over 150 Fortune 1000 firms from every major industry or vertical explores issues associated with the lifeblood of today’s enterprises: data. The findings demonstrate the often dramatic impacts that even marginal investments in information technology can have when that technology addresses data quality, usability, and intelligence.

Posted: 02 Nov 2010 | Published: 02 Nov 2010

WHITE PAPER: SAS technology has been proven to be the most versatile storage solution in data transfer and high performance. Read this white paper to learn about a solution that renders the necessary performance needed for your client's expanding market requirements.

Posted: 22 Aug 2007 | Published: 01 Aug 2007

WHITE PAPER: This paper examines the service delivery challenges facing organizations today, outlines a common approach to delivering world-class HR service, and details the technology necessary to transform workforce service delivery.

Posted: 08 Aug 2013 | Published: 31 Mar 2011

WHITE PAPER: This whitepaper covers how a hybrid IT delivery environment can help you keep up with new technologies and demands.

Posted: 24 Feb 2014 | Published: 13 Feb 2013

WHITE PAPER: Read this paper for a discussion of TCO components and complexities, as well as cost analysis and business impacts that companies should consider when building a business case. This paper offers tips for assessing the total cost of ownership in delivering best practices through an in-house IT service delivery model.

Posted: 29 Mar 2010 | Published: 15 Jun 2009

PRODUCT OVERVIEW: IBM CloudBurst is a family of pre-integrated service delivery platforms that include the hardware, storage, networking, virtualization, and service management software to create a private cloud environment, transform data centers, and build dynamic infrastructures that deliver new levels of service at reduced cost.

Posted: 28 Jan 2011 | Published: 28 Jan 2011

WHITE PAPER: This white paper addresses these challenges, and offers a set of process automation solutions. Learn how Tivoli process automation engine helps automate, integrate and enhance service delivery across the enterprise.

Posted: 15 Aug 2011 | Published: 15 Aug 2011

WHITE PAPER: Organizations in every industry are exploiting advanced technologies to gain a competitive advantage. In this whitepaper learn about IBM's vision for the new enterprise data center which offers an evolutionary new model for efficient IT delivery.

Posted: 29 May 2008 | Published: 01 Feb 2008

WHITE PAPER: This vendor white paper - prepared by Alcatel-Lucent - discuses how service providers need to continuously expand their service offerings to address increasing competitive demands, create new ways to drive business and increase market share.

Posted: 10 Sep 2007 | Published: 01 Sep 2007

WHITE PAPER: This whitepaper covers how users demand the same availability and performance from their work IT services and applications as they find from those they use in their spare time.

Posted: 20 Dec 2013 | Published: 20 Dec 2013

WEBCAST: Watch this Webcast as IBM reveals new offering that can sustain ongoing cost reduction while improving service levels over the long term.

Posted: 08 Sep 2009 | Premiered: Jun 25, 2009

PRODUCT OVERVIEW: To empower your employees to do their best work, you need to streamline their experiences, from onboarding to offboarding. Read this e-book to learn how you can create efficiencies and lower costs across your organization by unifying HR service experiences with ServiceNow HR Service Delivery.

Posted: 27 Sep 2023 | Published: 27 Sep 2023

WHITE PAPER: This quick guide from Service Desk Institute identifies the most popular industry metrics that you should be employing, considers the best ways to measure them and demonstrates how to utilise these measures to improve your service delivery.

Posted: 05 Apr 2011 | Published: 05 Apr 2011

WHITE PAPER: Today’s workforce scenario has quickly exposed ugly IT processes. Fortunately, a lot of these challenges can be solved by combining ITSM and ITOM practices. Dive into this guide to learn the three pros of harnessing a combined ITSM and ITOM platform.

Posted: 19 Jan 2022 | Published: 15 Jul 2020

WHITE PAPER: HP Software (HPSW) Infrastructure Services, part of technology leader HP's IT team, was struggling with siloed infrastructure usage, inconsistent service delivery levels, and developers hoarding servers. They needed processes that could better support their dev/test teams -- they needed the cloud.

Posted: 04 Jun 2014 | Published: 31 Dec 2013

WHITE PAPER: Build a Cloud computing infrastructure with maximum availability, performance and security. This white paper shows how you can support public, private or hybrid Cloud configurations, scale app delivery, and support multi-tenant environments with the best load balancing technology.

Posted: 14 Oct 2010 | Published: 14 Oct 2010

CASE STUDY: Find out how the Galway Clinic, a private healthcare facility located in the West of Ireland, was able to virtualize servers and vastly improve application and IT service delivery.

Posted: 04 Apr 2014 | Published: 04 Apr 2014

WHITE PAPER: This white paper details the importance of the right data services solution to keep your organization competitive in today's market.

Posted: 14 Nov 2013 | Published: 14 Nov 2013

WHITE PAPER: Read the following white paper to learn how government CIOs are transforming the way services are delivered to the public by leveraging business process management (BPM), enterprise content management (ECM), and case management.

Posted: 28 May 2014 | Published: 28 May 2014

WHITE PAPER: Service Level Management is the process of setting benchmarks for service level performance, measuring that performance and ensuring compliance with your service goals and your customers' expectations. Read this whitepaper to learn how to make the most of your Service Level Management (SLM) tools.

Posted: 10 Dec 2010 | Published: 10 Dec 2010

PRESENTATION TRANSCRIPT: This presentation transcript examines how different levels of isolation and multi-tenancy in cloud models introduce different risks to organizations leveraging cloud services. We also discuss what organizations can do to address these risks and we recommend ways to deliver an improved security posture to organizations utilizing cloud services.

Posted: 25 Aug 2011 | Published: 23 Aug 2011

WHITE PAPER: The telecom market will transform into an IP-based world, where the strategy for growth has to take into account media and Internet convergence. This paper presents a strategy to succeed in today's environment and anticipate tomorrow...

Posted: 10 Sep 2007 | Published: 01 Sep 2007

WHITE PAPER: This white paper discusses how to select the right SaaS model to fit your business needs.

Posted: 11 Oct 2013 | Published: 14 Oct 2010

WHITE PAPER: Increasing customer and business demands are forcing organizations to rethink the way they develop and delivery business-critical applications. One of the most innovative strategies developed to streamline application delivery is service virtualization, which reduces constraints that impact cost, quality, and schedule.

Posted: 20 Feb 2014 | Published: 11 Dec 2012

WHITE PAPER: You may be turning to cloud computing solutions to provide flexible, cost-effective and proven delivery of IT services. This white paper shows how cloud resources can be rapidly deployed and easily scaled and processes, applications and services can be provisioned “on demand,” regardless of user location or device.

Posted: 12 Aug 2011 | Published: 12 Aug 2011

WHITE PAPER: In order to make the most out of recent technological advances in cloud computing, you need an environment that supports a hybrid service delivery strategy.

Posted: 14 Nov 2013 | Published: 14 Nov 2013

WEBCAST: The pressure is on for IT to become more agile, and while many organizations have responded by leveraging cloud and automation, the promise of seamless service delivery often goes unfulfilled. In this webcast, discover a better approach to automation that takes inspiration from the manufacturing world -- IT as an "assembly line."

Posted: 12 Jun 2014 | Premiered: Jun 12, 2014