Why Service Level Management is Mission Critical for all IT Service Providers
Service Level Management is the process of setting benchmarks for service level performance, measuring that performance and ensuring compliance with your service goals and your customers' expectations.
With an effective Service Level Management program, IT Service Providers can:
- Improve service delivery and client satisfaction
- Meet internal service delivery goals
- Manage, analyze and report on performance metrics
- Differentiate themselves from the competition and capture more business