Three IT Imperatives CIOs Use To Drive Change Throughout the Enterprise
sponsored by ServiceNow
WHITE PAPER:
This white paper presents three IT imperatives from a recent CIO leadership forum that IT executives used to reposition IT and transform the enterprise.
Posted: 19 Mar 2013 | Published: 19 Mar 2013
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E-Guide: Best practices and considerations to ensure help desk management success
sponsored by SysAid Technologies
EGUIDE:
This e-guide from SearchDataCenter.com explains why it is essential analyze the performance of your service desk to ensure optimal results. Gain expert insight into how to improve IT help desk services with vendor support. And find out how to help staff be more productive by providing them with extra support.
Posted: 20 Apr 2011 | Published: 20 Apr 2011
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Canadian Shipping Terminal Company Deploys ACE for Training Exercises, Uncovers Boatload of Other Benefits
sponsored by VMware, Inc.
CASE STUDY:
TSI Terminal Systems (TSI) is Canada's largest shipping terminal operator and recently needed a way to integrate a new ERP system and train 1,200 users, on a set schedule, all without expanding IT headcount.
Posted: 31 Aug 2007 | Published: 01 Aug 2007
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Building and Operating a Network Operating Center (NOC) and Help Desk
sponsored by ConnectWise
WHITE PAPER:
Access this white paper to learn about the importance of providing a network operating center (NOC) or help desk to your clients. This white paper outlines different NOC/help desk models and tips to build successful services.
Posted: 25 Apr 2012 | Published: 24 Apr 2012
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The SMB IT Decision Maker’s Guide: How SaaS Can Benefit the IT Help Desk
sponsored by BMC Software, Inc.
WHITE PAPER:
Small and midsize businesses that are using software as a service (SaaS) to automate their IT help desk(s) and IT infrastructure are reporting significant savings. Check out this white paper to learn more about the benefits of SaaS.
Posted: 05 Apr 2011 | Published: 05 Apr 2011
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TDWI Report: Best Practices for Deploying Dashboards and Scorecards
sponsored by TDWI content provided by Advizor Solutions
WHITE PAPER:
With dashboards and scorecards, organizations benefit from the convergence of performance management and business intelligence. Learn how dashboards and scorecards help executives to better communicate, monitor and adjust business strategy and plans.
Posted: 01 Sep 2006 | Published: 01 Jul 2006
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Help Desk vs. Service Desk: Which One is Right for You
sponsored by Numara Software
WHITE PAPER:
This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used.
Posted: 21 Apr 2009 | Published: 05 Mar 2009
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Legacy Tools: Not Built for Today's Helpdesk
sponsored by LogMeIn, Inc.
WHITE PAPER:
This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.
Posted: 16 Sep 2009 | Published: 16 Sep 2009
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SDI: Next Level Service Desk Strategies
sponsored by Citrix Online UK
EGUIDE:
This e-guide reveals the new demands placed on today's service desks. Learn how to adapt to diverse employee needs while delivering consistent and quality customer service.
Posted: 01 Jun 2011 | Published: 01 Jun 2011
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ITIL Version 3.0 -- What It Means to You
sponsored by Global Knowledge
WHITE PAPER:
As the IT industry standardizes its operations to solve business problems in the most efficient, effective, economical, and equitable way, ITIL v3 becomes a critical tool.
Posted: 06 Jul 2006 | Published: 01 Jul 2006
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