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Help Desk Services White Papers (View All Report Types)
 
Why Your Help Desk Matters
sponsored by Solarwinds N-able
WHITE PAPER: This white paper details five key technical and cultural barriers that MSPs need to overcome in order to build and run an efficient help desk. Read on to learn how you can streamline your systems and processes so that you can add value to customer support.
Posted: 30 Jul 2015 | Published: 30 Jul 2015

Solarwinds N-able

Numa Networks’ Pure-Play MSP Strategy Pays Off with N-Able by Solarwinds
sponsored by Solarwinds N-able
WHITE PAPER: This case study explores how Numa Networks, a managed service provider, was able to deploy the IT channel's #1 rated RMM and MSP service automation platform.
Posted: 19 Sep 2014 | Published: 19 Sep 2014

Solarwinds N-able

Support Centers Step into the Spotlight
sponsored by CA Technologies.
WHITE PAPER: This short infographic reveals the troubling statistics behind the undervaluation of support centers and breaks down a number of ways for you to prove the value of your corner of the business.
Posted: 25 Feb 2015 | Published: 31 Dec 2014

CA Technologies.

How MSPs Can Stay Relevant in the Era of Cloud Computing
sponsored by AVG Technologies
WHITE PAPER: Read this white paper to discover the five services an MSP can provide to keep itself relevant in the face of changing IT needs.
Posted: 13 May 2015 | Published: 13 May 2015

AVG Technologies

The Growing Importance of IT Support Services
sponsored by Hewlett-Packard Company
WHITE PAPER: This white paper takes a closer look at the support services marketplace and focuses on one key player that is receiving a lot of attention from IT professionals. Discover emerging trends shaping the landscape for this technology and determine whether your business could benefit from establishing a contract with this provider.
Posted: 27 Jul 2012 | Published: 01 Nov 2011

Hewlett-Packard Company

Common Telecom Challenges and How to Overcome Them
sponsored by Unimax
WHITE PAPER: This white paper details the day-to-day challenges telecom and IT departments face and how leveraging advanced technology together with an innovative approach to solving those telecom challenges simplifies moves, ads and changes (MACs) for help desk agents to understand and execute.
Posted: 06 Sep 2013 | Published: 06 Sep 2013

Unimax

Cut Coding for Faster Service Desk Deployments
sponsored by Nimsoft, Inc.
WHITE PAPER: Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term.
Posted: 04 Jan 2012 | Published: 04 Jan 2012

Nimsoft, Inc.

ITIL Version 3.0 -- What It Means to You
sponsored by Global Knowledge
WHITE PAPER: As the IT industry standardizes its operations to solve business problems in the most efficient, effective, economical, and equitable way, ITIL v3 becomes a critical tool.
Posted: 06 Jul 2006 | Published: 01 Jul 2006

Global Knowledge

Help Desk vs. Service Desk: Which One is Right for You
sponsored by Numara Software
WHITE PAPER: This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used.
Posted: 21 Apr 2009 | Published: 05 Mar 2009

Numara Software

Recruit and Build the Right Team for Your Service Desk
sponsored by Citrix Online- GoToAssist
WHITE PAPER: Access today's exclusive white paper to learn important information regarding best practices of managing the people on your organization's help-desk.
Posted: 06 Oct 2011 | Published: 06 Oct 2011

Citrix Online- GoToAssist
 
 
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