Five Myths of Infrastructure Monitoring
| sponsored by Hewlett-Packard Company
WHITE PAPER:
This paper explains Five myths of infrastructure monitoring and how end-user monitoring can help you improve customer satisfaction.
Posted: 28 Aug 2008 | Published: 27 Aug 2008
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Why Most Organizations Miss User Response Monitoring - and What to Do about It
| sponsored by Nimsoft, Inc.
WHITE PAPER:
This guide explains the challenges of user response monitoring and how to overcome these challenges. It also teaches you how to get a real handle on infrastructure performance and shows you how it will impact user experience.
Posted: 15 Aug 2008 | Published: 15 Aug 2008
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The Need for IPTV End to End Solution Integration - Learned the Hard Way
| sponsored by Alcatel-Lucent
WHITE PAPER:
E2E SI define as a "golden thread" that elegantly ties together all deployment lifecycle phases, weaving project work packages and workflows together for maximum efficiency and making IPTV deployments and enhancements predictable.
Posted: 05 Aug 2008 | Published: 01 Jan 2007
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Rich Internet Applications or Business Intelligence - How Do I Choose?
| sponsored by Actuate Corporation
WHITE PAPER:
Rich Information Applications integrated with a performance management strategy helps high-performing organizations improve decision making at all levels by ensuring better operational performance and execution.
Posted: 31 Jul 2008 | Published: 21 Jul 2008
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How Rich Internet Applications and Web 2.0 Enable Business Banking Client Relationships
| sponsored by Actuate Corporation
WHITE PAPER:
This paper looks at recent catalysts of change and how new Rich Internet Application technologies are clearing roadblocks that have historically blocked progress in online business banking.
Posted: 21 Jul 2008 | Published: 01 Jul 2008
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How Rich Internet Applications and Web 2.0 Enable Wealth Management Client Relationships
| sponsored by Actuate Corporation
WHITE PAPER:
This paper describes some of the new technologies that have being used by financial firms to give them a real advantage in attracting and retaining wealthy clients.
Posted: 21 Jul 2008 | Published: 01 Jul 2008
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Technical Summary of New Features A9 SP3
| sponsored by Actuate Corporation
WHITE PAPER:
Actuate 9 Service Pack 3 solidifies the Actuate 9 Platform by harnessing the powerful new capabilities of the latest open-source BIRT release which, combined with the availability of the Information Objects technology on Linux.
Posted: 21 Jul 2008 | Published: 28 Dec 2007
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IDC on Rich Internet Applications for Online Cash Management: A Taste of Web 2.0
| sponsored by Actuate Corporation
WHITE PAPER:
Discover how Web 2.0 and rich Internet applications (RIAs) can enable superior invoice management as well as financial and physical supply chain management within your corporation.
Posted: 21 Jul 2008 | Published: 01 Mar 2008
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Using SOA as a Catalyst for Transformation
| sponsored by Hewlett-Packard Company
WHITE PAPER:
Read this presentation transcript to learn about application and SOA transformation solutions that address your needs by managing and transforming your entire enterprise to optimize business services and outcomes.
Posted: 20 Jun 2008 | Published: 01 Jun 2008
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Billing System Perspective: Convergence in Telecommunication
| sponsored by Comarch
WHITE PAPER:
Comarch Billing System for Convergent Services uses modern multi-layered architecture and solves problems in many business layers of users and their terminals, access networks, services logic, convergent billing and sales channels.
Posted: 20 Jun 2008 | Published: 01 Jan 2007
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Triple-play: New Standard for CATV and ISPs
| sponsored by Comarch
WHITE PAPER:
Triple-Play changes the way the customers perceive their communication service providers.
Posted: 20 Jun 2008 | Published: 01 Jan 2005
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Proactive Contact Center Management: A New Paradigm for Driving Continuous Improvement?
| sponsored by Genesys
WHITE PAPER:
This white paper is intended to give you a sense of what these new proactive management technologies can do for you, and to help you establish criteria for evaluating products in this arena.
Posted: 03 Jun 2008 | Published: 01 Jan 2006
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Fraud Prevention and Detection for Credit and Debit Card Transactions
| sponsored by ILOG, Inc.
WHITE PAPER:
This white paper examines credit card fraud and details business rules-based fraud prevention and detection.
Posted: 10 Apr 2008 | Published: 01 Sep 2007
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The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction
| sponsored by Genesys
WHITE PAPER:
Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction.
Posted: 24 Mar 2008 | Published: 01 Mar 2008
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SearchSoftwareQuality.com eGuide: Software Testing and Debugging
| sponsored by Coverity, Inc.
WHITE PAPER:
Software Testing and Debugging provides an overview of how to detect and test code performance and security vulnerabilities early in the development cycle.
Posted: 20 Mar 2008 | Published: 20 Mar 2008
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Oracle versus SAP: The Battle for Small and Medium-Sized Businesses (SMBs)
| sponsored by Oracle Corporation
WHITE PAPER:
Oracle and SAP are both ramping up their efforts to attract small and medium-sized businesses (SMBs) to their enterprise applications. Nucleus Research decided to investigate the success SMBs are having with Oracle and SAP enterprise applications.
Posted: 18 Mar 2008 | Published: 01 Jun 2007
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White Paper: Demonstrating the Value of Business Intelligence
| sponsored by Business Objects
WHITE PAPER:
The value in BI is not always obvious, but the value increases as BI matures within an organization, for a variety of reasons.
Posted: 06 Mar 2008 | Published: 01 Mar 2008
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Keep Your Web Customers Coming Back: Three Improvements to Enhance Your Customer's Experience
| sponsored by Cisco Systems, Inc.
WHITE PAPER:
Read this whitepaper to learn how to ensure a positive Web experience for your customers. Discover three steps you can take right now to enhance your customer's experience.
Posted: 22 Feb 2008 | Published: 01 Jan 2007
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Show Me: Automatic Presentation for Visual Analysis
| sponsored by Tableau Software
WHITE PAPER:
Learn about an integrated set of user interface commands and defaults that incorporate automatic presentation into a visual analysis system. Explore best practices for graphic design and visual analysis that will enhance the user experience.
Posted: 20 Feb 2008 | Published: 20 Feb 2008
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IP Enabled Contact Centers: Lowering Costs, Raising the Customer Experience
| sponsored by Avaya Inc.
WHITE PAPER:
This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via the contact center.
Posted: 08 Feb 2008 | Published: 08 Feb 2008
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Leveraging Existing Application Monitoring Tools to Enhance the End-User Experience
| sponsored by Keynote Systems
WHITE PAPER:
This white paper explores an end-to-end performance management platform that provides targeted diagnosis of Web application problems.
Posted: 08 Feb 2008 | Published: 08 Feb 2008
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Delivering Customer Value: Innovative Approaches to Maintain Competitive Success
| sponsored by SAP America Inc
WHITE PAPER:
Delivering customer value requires continuing attention and focus if a company is to prosper into the next generation. Learn three essential steps from IDC that companies need to take to sharpen the value proposition they offer to their customers.
Posted: 02 Feb 2008 | Published: 01 Jul 2007
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The Profit-Minded Contact Center: Building an ROI Case for Customer Interaction Solutions
| sponsored by Portrait Software
WHITE PAPER:
In today's competitive markets, companies must turn their contact centers into centers of profitable growth by optimizing the customer experience. Discover how to strategically optimize your contact centers.
Posted: 04 Sep 2007 | Published: 01 Jul 2007
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Strategies for Customer Growth and Loyalty in the Enterprise
| sponsored by Infor
WHITE PAPER:
Customer-centric growth strategies are being developed and implemented by enterprises around the world with a goal to deepen relationships with customers and emphasize long-term satisfaction over short-term sales conversions.
Posted: 01 Aug 2007 | Published: 01 Aug 2007
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