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User Experience

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ALSO CALLED: Customer Experience, UX, Web User Experience
DEFINITION: The overall experience and satisfaction a user has when using a product or system.
User Experience White Papers (View All Report Types)
1 - 25 of 160 Matches Previous Page  |  Next Page
Manage Your Digital Workforce for Omnichannel Success
sponsored by Genesys
WHITE PAPER: 73% of consumers report that valuing their time is the most important aspect of good online customer service. Access this white paper to learn how to manage your digital workforce to provide the best omnichannel customer service possible, drive revenue, and more.
Posted: 09 Dec 2016 | Published: 09 Dec 2016

Genesys

UX Transcript: What You Should Know about Process, Metrics, and Technology to Improve App Quality
sponsored by Hewlett Packard Enterprise
WHITE PAPER: A recent Dimensional Research survey revealed that 70% of companies site app performance as the defining factor of UX. This transcript explores the findings from this survey and David Gehringer, Principal at Dimensional Research, provides insights on how you can develop a lifecycle approach to optimize UX management.
Posted: 05 Dec 2016 | Published: 05 Dec 2016

Hewlett Packard Enterprise

Research Report: How To Deliver the Omni-Channel Support Customers Want
sponsored by BoldChat - LogMeIn
WHITE PAPER: Customers expect contact centers to provide a greater ease of use and faster response time than ever. This may seem daunting given the need for omni-channel support, but it doesn't have to be. Access this comprehensive research report to learn how to reduce customer effort across your omni-channel approach.
Posted: 23 Nov 2016 | Published: 31 Aug 2016

BoldChat - LogMeIn

Effective Mobile Customer Engagement Report 2016
sponsored by BoldChat - LogMeIn
WHITE PAPER: 85% of consumers are unlikely to do repeat business with a brand following a bad mobile experience. Access this report to learn why you need to treat your mobile experience as more than an extension of your current customer engagement strategy and how to effectively manage your mobile engagement.
Posted: 21 Nov 2016 | Published: 21 Nov 2016

BoldChat - LogMeIn

5 Useful IT Best Practices That You Can Easily Apply to Your Entire Business
sponsored by Requuest
WHITE PAPER: Discover 5 easy IT best practices that you can easily apply to make a difference in day-to-day business activities without any IT expertise. Plus, learn how these practices can also be applied on a larger scale throughout the rest of your business.
Posted: 21 Nov 2016 | Published: 21 Nov 2016

Requuest

User Experience Modeling Tools In The Age Of Digital Transformation
sponsored by Catchpoint Systems Inc.
WHITE PAPER: In this research paper from Enterprise Management Associates, find out why many companies engaged in digital transformation initiatives are leveraging user experience modeling (UEM) tools to gauge how successfully a new application has been adopted by their employees. Then, discover which program stands apart from its competitors and why.
Posted: 18 Nov 2016 | Published: 31 Oct 2016

Catchpoint Systems Inc.

Enterprise Management Associates 2016 Research: User Experience Monitoring and Application Complexity
sponsored by Catchpoint Systems Inc.
WHITE PAPER: Learn how user experience monitoring fits into the age of digital business transformation and how it ensures high-quality delivery of complex digital services.
Posted: 09 Nov 2016 | Published: 09 Nov 2016

Catchpoint Systems Inc.

The Data Behind Exceptional Digital Experiences
sponsored by CA Technologies
WHITE PAPER: Learn how real-time insights into user behavior, buyer trends and omnichannel performance are the key to a successful digital transformation. Uncover how to easily produce these insights and optimize your apps by accessing now.
Posted: 27 Oct 2016 | Published: 31 Aug 2016

CA Technologies

Delivering a Superior VDI Experience: How Pure Storage Complements Citrix XenDesktop
sponsored by Pure Storage
WHITE PAPER: This white paper summarizes a performance test of an all-flash array storage system supporting a VDI environment. You'll learn how all-flash systems offer a range of benefits including data reduction, simplified management, scalability, and more.
Posted: 17 Oct 2016 | Published: 17 Oct 2016

Pure Storage

Securely Distributing SharePoint Content with Your Extended Enterprise
sponsored by IntraLinks, Inc
WHITE PAPER: In this product overview, learn about one platform designed for SharePoint that enables your organization to easily deploy a cost effective, highly secure, technology for distributing SharePoint content with your extended enterprise.
Posted: 12 Oct 2016 | Published: 31 Aug 2016

IntraLinks, Inc

Get the Most Out of Citrix XenApp and XenDesktop
sponsored by Citrix
WHITE PAPER: As your mobile workforce places new demands on your IT environment, the time and cost savings of the Platinum Editions of Citrix XenApp or XenDesktop quickly outweigh the cost. See what Platinum can do for your organization.
Posted: 24 Aug 2016 | Published: 30 Jun 2016

Citrix

Graphics Virtualization Is Taking off as More and More Enterprises Deploy VDI
sponsored by AMD
WHITE PAPER: Learn how building virtualized graphics into the server offers the ideal solution for customers looking for highly secure, high performance, and cost effective GPU acceleration for their VDI deployments.
Posted: 21 Jul 2016 | Published: 30 Jun 2016

AMD

Hardware-Enabled GPU Virtualization for a True Workstation Experience
sponsored by AMD
WHITE PAPER: Discover a GPU approach that's creating an entirely new class of GPU architecture with virtualization capabilities built right into the hardware and find out how hardware-based virtualization can provide benefits including predictable performance, secure implementation, and more.
Posted: 19 Jul 2016 | Published: 30 Jun 2016

AMD

Desktop Transformation: What It Is, Why It Matters, and How to Get Started
sponsored by VMware
WHITE PAPER: Explore a new approach to the desktop that can help you streamline operations, improve productivity, enhance security, and give your end users freedom. Take a look at eight frequently asked questions about desktop transformation and how you can get your project started today.
Posted: 18 May 2016 | Published: 31 Dec 2015

VMware

Mobile Insights: Expert answers to 5 essential questions on creating a winning mobile experience
sponsored by Sitecore
WHITE PAPER: This white paper features answers from Sitecore partner agencies to five questions about the mobile digital experience: challenges commonly faced; the best time for planning the mobile experience; what to look for in a dev partner, how to measure success from mobile, and what "mobile" most frequently means to Sitecore partner customers.
Posted: 18 May 2016 | Published: 18 May 2016

Sitecore

Key RFP Considerations for Desktop and Application Virtualization Solutions
sponsored by VMware
WHITE PAPER: Find out how create a Request for Proposal (RFP) in support of virtual desktop and application delivery by looking at three key areas to a successful workspace transformation – people, process, and technology.
Posted: 16 May 2016 | Published: 31 Dec 2015

VMware

Mobile is eating the world: Four ways to rethink customer experiences as mobile-first and mobile-only
sponsored by Sitecore
WHITE PAPER: Access this eBook, written by Brian Solis, globally recognized as one of the most prominent thought leaders in business innovation, to delve into mobile consumer behavior and how it requires a different approach.
Posted: 12 May 2016 | Published: 29 Feb 2016

Sitecore

5 Ways Airports Can Improve Customer Experiences and Drive Revenue
sponsored by Gigya
WHITE PAPER: In the airport industry, customers are likely to expect inconvenience and impersonal interactions. Learn 5 ways airports can create personal experiences and drive revenue by getting a deeper insight into customers' interests and behaviors.
Posted: 15 Apr 2016 | Published: 15 Apr 2016

Gigya

How IT Leaders Are Innovating with Customer Identity Management
sponsored by Gigya
WHITE PAPER: With IT budgets limited, enterprises often struggle to secure funds for innovations that enable crucial relationships with customers. Access this white paper that explains how a separate customer identity management layer can help you attract customers while maximizing budget and ROI.
Posted: 14 Apr 2016 | Published: 14 Apr 2016

Gigya

Improve User Acquisition with Customer Identity & Access Management
sponsored by Gigya
WHITE PAPER: In order to offer customers highly relevant content and drive revenue, media publishing companies need comprehensive user profiles to gain deeper insight into users' preferences and needs. Discover how a customer identity and access management solution can empower you to increase customer acquisition, improve the user experience, and more.
Posted: 14 Apr 2016 | Published: 31 Dec 2015

Gigya

The Evolution of Consumer Identity: 5 Biggest Trends
sponsored by Gigya
WHITE PAPER: This resource reveals the 5 biggest trends currently influencing the customer identity and access management space. Learn how to prepare for upcoming developments regarding traditional usernames and passwords vs biometric authentication, regional data privacy regulations, IoT, and more.
Posted: 18 Mar 2016 | Published: 31 Dec 2015

Gigya

Why Identity is at the Heart of the IoT
sponsored by Gigya
WHITE PAPER: This resource describes how a well-designed customer identity and access management (cIAM) strategy can unlock the true capabilities of the IoT. Discover use cases that demonstrate how cIAM can offer secure, personalized user experiences with connected products.
Posted: 16 Mar 2016 | Published: 31 Dec 2015

Gigya

Thinking Outside the Container: How to Overcome MDM Limitations
sponsored by Matrix42
WHITE PAPER: In this white paper, you will discover how to overcome the limitations of current container-based MDM/MAM solutions. Access this paper to implement MAM/MDM solutions that don't contain the user and constrain the benefits of mobility, and which empower the user by enabling the new capabilities found in the native mobile OS.
Posted: 02 Mar 2016 | Published: 02 Mar 2016

Matrix42

A New Direction for IT User Support: Enabling An Omnichannel Experience in the Cognitive Era
sponsored by IBM
WHITE PAPER: This white paper describes omnichannel IT support, and why it has become critical for a superior personalized user experience. Explore ways you can begin incorporating this more cognitive strategy into your IT support organizations.
Posted: 02 Sep 2016 | Published: 29 Feb 2016

IBM

Take Your Life Back With Tools That Maximize Desktop Virtualization from the Data Center to the Endpoint
sponsored by Dell, Inc.
WHITE PAPER: Examine tools and platforms designed to maximize the value of virtual desktops – from the data center to the endpoint.
Posted: 22 Jun 2016 | Published: 31 Dec 2015

Dell, Inc.
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