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User Experience

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ALSO CALLED: Customer Experience, UX, Web User Experience
DEFINITION: The overall experience and satisfaction a user has when using a product or system.
User Experience White Papers (View All Report Types)
1 - 25 of 145 Matches Previous Page  |  Next Page
How Open Source Subscriptions Deliver Business Value
sponsored by Red Hat
WHITE PAPER: Transferring to open source software (OSS) requires careful guidance to ensure security and maximize ROI during execution. Access this white paper to learn what to look for in an OSS vendor to guide your transition and see what one company offers as part of their customer experience.
Posted: 19 Jan 2017 | Published: 30 Dec 2016

Red Hat

The 8 Types of Questions Your Customers Ask Online
sponsored by [24]7
WHITE PAPER: Consumers want a one-stop shop for their customer service, but most companies fail to deliver this experience and live agents are expensive. That's where virtual agents come in. Access this white paper to learn which 8 types of questions virtual agents can handle and how to optimize your contact center to handle them.
Posted: 19 Jan 2017 | Published: 19 Jan 2017

[24]7

Welcome to the Age of Intent: Five Major CX Trends for 2017
sponsored by [24]7
WHITE PAPER: Customer experience is becoming a major differentiator in an increasingly digital marketplace. Access this white paper to uncover the 5 key trends for improving customer experience this year.
Posted: 18 Jan 2017 | Published: 18 Jan 2017

[24]7

How to Improve Customer Experience for Online Shoppers
sponsored by [24]7
WHITE PAPER: Learn 5 ways to improve the customer experience you offer your online shoppers. Discover how chat should fit into this experience, how to make self-service easier, and just how much you can automate without making customers feel disconnected.
Posted: 17 Jan 2017 | Published: 30 Dec 2016

[24]7

Why is Customer Service So Bad at Handoffs?
sponsored by [24]7
WHITE PAPER: 64% of consumers start their customer service journeys online. Where are the rest going? Learn what role interactive voice response (IVR) systems play in customer experience and what your company can do to better meet customer expectations.
Posted: 17 Jan 2017 | Published: 30 Dec 2016

[24]7

The Robot Apocalypse: Chatbots Make Agents Extinct
sponsored by [24]7
WHITE PAPER: 76% of customers prefer digital self-service above other customer service channels, but relying too heavily on artificial intelligence, like chatbots, creates a lot of problems. Access this white paper to discover where the balance lies between live, empathetic humans, and fast, low-cost, automated robots.
Posted: 16 Jan 2017 | Published: 30 Dec 2016

[24]7

Humanize the Customer Experience
sponsored by [24]7
WHITE PAPER: 49% of customers have switched brands due to bad customer experiences and feeling very disconnected from the companies they try to interact with. Access this white paper to discover 4 ways to humanize your digital customer experience.
Posted: 16 Jan 2017 | Published: 30 Dec 2016

[24]7

Manage Your Digital Workforce for Omnichannel Success
sponsored by Genesys
WHITE PAPER: In this white paper, you'll learn how to manage your digital workforce to provide the best omnichannel customer service possible. Discover ways to drive revenue and satisfy customers.
Posted: 09 Dec 2016 | Published: 09 Dec 2016

Genesys

Research Report: How To Deliver the Omni-Channel Support Customers Want
sponsored by BoldChat - LogMeIn
WHITE PAPER: Customers expect contact centers to provide a greater ease of use and faster response time than ever. This may seem daunting given the need for omni-channel support, but it doesn't have to be. Access this comprehensive research report to learn how to reduce customer effort across your omni-channel approach.
Posted: 23 Nov 2016 | Published: 31 Aug 2016

BoldChat - LogMeIn

Effective Mobile Customer Engagement Report 2016
sponsored by BoldChat - LogMeIn
WHITE PAPER: 85% of consumers are unlikely to do repeat business with a brand following a bad mobile experience. Access this report to learn why you need to treat your mobile experience as more than an extension of your current customer engagement strategy and how to effectively manage your mobile engagement.
Posted: 21 Nov 2016 | Published: 21 Nov 2016

BoldChat - LogMeIn

Get the Most Out of Citrix XenApp and XenDesktop
sponsored by Citrix
WHITE PAPER: As your mobile workforce places new demands on your IT environment, the time and cost savings of the Platinum Editions of Citrix XenApp or XenDesktop quickly outweigh the cost. See what Platinum can do for your organization.
Posted: 24 Aug 2016 | Published: 30 Jun 2016

Citrix

Desktop Transformation: What It Is, Why It Matters, and How to Get Started
sponsored by VMware
WHITE PAPER: Explore a new approach to the desktop that can help you streamline operations, improve productivity, enhance security, and give your end users freedom. Take a look at eight frequently asked questions about desktop transformation and how you can get your project started today.
Posted: 18 May 2016 | Published: 31 Dec 2015

VMware

Key RFP Considerations for Desktop and Application Virtualization Solutions
sponsored by VMware
WHITE PAPER: Find out how create a Request for Proposal (RFP) in support of virtual desktop and application delivery by looking at three key areas to a successful workspace transformation – people, process, and technology.
Posted: 16 May 2016 | Published: 31 Dec 2015

VMware

VDI—Simplify your migration to Windows® 10 and beyond
sponsored by Citrix
WHITE PAPER: Windows 10 is poised to become the most rapid OS migration in history—driven as much by users as by IT. Learn how IT can take the pain out of OS migrations now and in the future with a virtualized infrastructure that strengthens security and simplifies BYOD, app compatibility and corporate desktop management.
Posted: 22 Feb 2016 | Published: 31 Dec 2015

Citrix

XenApp vs. Horizon: Comparing 10 Features
sponsored by Citrix
WHITE PAPER: In this white paper, you will discover the best-in-class features of one application virtualization platform, and compare its features to market equivalents. Read on to ensure virtualization solutions deliver rich experience for your users and comply with security regulations.
Posted: 02 Feb 2016 | Published: 31 Aug 2015

Citrix

Five Important Buying Criteria to Enable a Totally Mobile Workforce
sponsored by VMware, Inc.
WHITE PAPER: In this white paper, you'll find five key criteria you must implement in order to effectively execute your mobile workspace plans. Get details on how to offer a single point of access for productivity and tools, and other capabilities.
Posted: 08 Sep 2015 | Published: 08 Sep 2015

VMware, Inc.

Tips for Accelerating EHR Systems and Improving Productivity
sponsored by Pure Storage
WHITE PAPER: When VDI implementations fail, the root cause is most often storage. This white paper highlights the ultimate storage strategy that provides the best virtual desktop experience for healthcare. Read now to find out how you can accelerate EHR systems, improve productivity, encrypt PHI, and more.
Posted: 24 Jun 2015 | Published: 24 Jun 2015

Pure Storage

A New Direction for IT User Support: Enabling An Omnichannel Experience in the Cognitive Era
sponsored by IBM
WHITE PAPER: This white paper describes omnichannel IT support, and why it has become critical for a superior personalized user experience. Explore ways you can begin incorporating this more cognitive strategy into your IT support organizations.
Posted: 02 Sep 2016 | Published: 29 Feb 2016

IBM

Take Your Life Back With Tools That Maximize Desktop Virtualization from the Data Center to the Endpoint
sponsored by Dell, Inc.
WHITE PAPER: Examine tools and platforms designed to maximize the value of virtual desktops – from the data center to the endpoint.
Posted: 22 Jun 2016 | Published: 31 Dec 2015

Dell, Inc.

The Rising Value - and Falling Cost - of App and Desktop Virtualization
sponsored by Citrix
WHITE PAPER: The growing strategic value of desktop virtualization is advancing quickly, providing new ways to enable business mobility and increase the flexibility. Learn how falling cost factors in every part of the desktop virtualization architecture making it more affordable than ever.
Posted: 12 Nov 2015 | Published: 29 Aug 2014

Citrix

The Power of Next-Generation WAN: SD-WAN at the Forefront
sponsored by Citrix
WHITE PAPER: This report explains how and why enterprise application evolution is pushing SD-WAN to the business forefront. Read on now to see how the virtualized WAN can connect the cloud to your branch locations, deliver superior user experience, and more.
Posted: 17 Sep 2015 | Published: 17 Sep 2015

Citrix

10 Ways for Developers to Benefit from Application Performance Management Solutions
sponsored by Riverbed Technology, Inc.
WHITE PAPER: This white paper covers ten key strategies for developers looking to improve the quality and performance of their software through application management (APM) solutions.
Posted: 01 Aug 2014 | Published: 31 Dec 2013

Riverbed Technology, Inc.

Essential UXP Guide: MarketScope Helps Buyers Identify Top Priorities
sponsored by IBM
WHITE PAPER: The following MarketScope white paper explores the current state of user experience platforms and what you need to know about the market when moving forward. Learn how to choose the right solution for your organization and gain access to a comprehensive comparison of many of the leading UXP vendors.
Posted: 03 Jul 2014 | Published: 03 Jul 2014

IBM

Social Login 101
sponsored by Gigya
WHITE PAPER: View this white paper to learn why social login -- with permission-based access to first-party identity data -- is the better option for getting the kind of information that creates relevant cross-channel experiences. Read now to explore the basics of social login, best practices, and benefits for consumers and businesses.
Posted: 27 Jun 2014 | Published: 27 Jun 2014

Gigya

Assure the Reliability of Complex, Mission-Critical Applications and Deliver a Flawless End-User Experience
sponsored by CA Technologies.
WHITE PAPER: In this white paper, discover an application performance management (APM) technology that can help you better understand the end-user experience and the performance of application service delivery.
Posted: 11 Jun 2014 | Published: 31 May 2013

CA Technologies.
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