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User Experience

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ALSO CALLED: Customer Experience, UX, Web User Experience
DEFINITION: The overall experience and satisfaction a user has when using a product or system.
User Experience White Papers (View All Report Types)
1 - 25 of 152 Matches Previous Page  |  Next Page
Frost & Sullivan: Are You Delivering Exceptional Customer Experience?
sponsored by Genesys
WHITE PAPER: Small and mid-sized businesses are in a unique position and have an advantage in customer experience compared with their larger competitors. Read this report from Frost & Sullivan to learn how to leverage this advantage.
Posted: 23 Mar 2017 | Published: 30 Dec 2016

Genesys

Unified Endpoint Management - Security and Productivity for the Mobile Enterprise
sponsored by Citrix
WHITE PAPER: Discover a UEM solution that provides a single pane of glass to manage and secure, devices and operating systems, whether laptops, smart phones, tablets or any other device.
Posted: 21 Mar 2017 | Published: 21 Mar 2017

Citrix

Why Today's Approaches Fail
sponsored by ServiceNow
WHITE PAPER: Access this white paper to learn how current approaches to providing IT services are failing, why you need service-aware event management, and how you'll handle service issues in the near future.
Posted: 16 Mar 2017 | Published: 30 Jun 2016

ServiceNow

World Quality Report 2016-17 - Current Trends in Quality Assurance and Testing
sponsored by Hewlett Packard Enterprise
WHITE PAPER: This past year has seen an unrelenting uptake of new technologies, including the Internet of Things, as organizations seek to disrupt with digital at an ever faster pace. This eighth edition of the World Quality Report illustrates the impact of these trends on the Quality Assurance (QA) and Testing function.
Posted: 01 Mar 2017 | Published: 01 Mar 2017

Hewlett Packard Enterprise

APM in the Digital Economy: What's Hot, What's Not, and What's on the Horizon
sponsored by Riverbed Technology, Inc.
WHITE PAPER: Applications are at the core of digital transformation. Access this Enterprise Management Associates Research Report to learn about the current state of application performance management and how it fits into today's digital economy.
Posted: 23 Feb 2017 | Published: 29 Jul 2016

Riverbed Technology, Inc.

How Open Source Subscriptions Deliver Business Value
sponsored by Red Hat
WHITE PAPER: Transferring to open source software (OSS) requires careful guidance to ensure security and maximize ROI during execution. Access this white paper to learn what to look for in an OSS vendor to guide your transition and see what one company offers as part of their customer experience.
Posted: 19 Jan 2017 | Published: 30 Dec 2016

Red Hat

The 8 Types of Questions Your Customers Ask Online
sponsored by [24]7
WHITE PAPER: Consumers want a one-stop shop for their customer service, but most companies fail to deliver this experience and live agents are expensive. That's where virtual agents come in. Access this white paper to learn which 8 types of questions virtual agents can handle and how to optimize your contact center to handle them.
Posted: 19 Jan 2017 | Published: 19 Jan 2017

[24]7

Customer Experience In The Digital Age: 5 Key Trends To Watch For
sponsored by [24]7
WHITE PAPER: Customer experience is becoming a major differentiator in an increasingly digital marketplace. Access this white paper to uncover the 5 key trends for improving customer experience this year, and how you can apply them to your organization.
Posted: 18 Jan 2017 | Published: 18 Jan 2017

[24]7

How to Improve Customer Experience for Online Shoppers
sponsored by [24]7
WHITE PAPER: Learn 5 ways to improve the customer experience you offer your online shoppers. Discover how chat should fit into this experience, how to make self-service easier, and just how much you can automate without making customers feel disconnected.
Posted: 17 Jan 2017 | Published: 30 Dec 2016

[24]7

Why is Customer Service So Bad at Handoffs?
sponsored by [24]7
WHITE PAPER: 64% of consumers start their customer service journeys online. Where are the rest going? Access this white paper to learn about automated phone's role in customer experience and how your company can connect Web, IVR, mobile, and social media touch points.
Posted: 17 Jan 2017 | Published: 30 Dec 2016

[24]7

The Robot Apocalypse: Chatbots Make Agents Extinct
sponsored by [24]7
WHITE PAPER: 76% of customers prefer digital self-service above other customer service channels, but relying too heavily on artificial intelligence, like chatbots, creates a lot of problems. Access this white paper to discover where the balance lies between live, empathetic humans, and fast, low-cost, automated robots.
Posted: 16 Jan 2017 | Published: 30 Dec 2016

[24]7

Humanize the Customer Experience
sponsored by [24]7
WHITE PAPER: 49% of customers have switched brands due to bad customer experiences and feeling very disconnected from the companies they try to interact with. Access this white paper to discover 4 ways to humanize your digital customer experience.
Posted: 16 Jan 2017 | Published: 30 Dec 2016

[24]7

Research Report: How To Deliver the Omni-Channel Support Customers Want
sponsored by BoldChat - LogMeIn
WHITE PAPER: Customers expect contact centers to provide a greater ease of use and faster response time than ever. This may seem daunting given the need for omni-channel support, but it doesn't have to be. Access this comprehensive research report to learn how to reduce customer effort across your omni-channel approach.
Posted: 23 Nov 2016 | Published: 31 Aug 2016

BoldChat - LogMeIn

Effective Mobile Customer Engagement Report 2016
sponsored by BoldChat - LogMeIn
WHITE PAPER: 85% of consumers are unlikely to do repeat business with a brand following a bad mobile experience. Access this report to learn why you need to treat your mobile experience as more than an extension of your current customer engagement strategy and how to effectively manage your mobile engagement.
Posted: 21 Nov 2016 | Published: 21 Nov 2016

BoldChat - LogMeIn

Hardware-Enabled GPU Virtualization for a True Workstation Experience
sponsored by AMD
WHITE PAPER: Discover a GPU approach that's creating an entirely new class of GPU architecture with virtualization capabilities built right into the hardware and find out how hardware-based virtualization can provide benefits including predictable performance, secure implementation, and more.
Posted: 19 Jul 2016 | Published: 30 Jun 2016

AMD

Desktop Transformation: What It Is, Why It Matters, and How to Get Started
sponsored by VMware
WHITE PAPER: Explore a new approach to the desktop that can help you streamline operations, improve productivity, enhance security, and give your end users freedom. Take a look at eight frequently asked questions about desktop transformation and how you can get your project started today.
Posted: 18 May 2016 | Published: 31 Dec 2015

VMware

Key RFP Considerations for Desktop and Application Virtualization Solutions
sponsored by VMware
WHITE PAPER: Workspace transformation with virtual desktops and applications offers employees the access that they require, but choosing amongst a wide range of solutions can be an arduous task. Use these key Request for Proposal (RFP) considerations to streamline your next RFP for desktop and application virtualization solutions. 
Posted: 16 May 2016 | Published: 31 Dec 2015

VMware

VDI—Simplify your migration to Windows® 10 and beyond
sponsored by Citrix
WHITE PAPER: Windows 10 is poised to become the most rapid OS migration in history—driven as much by users as by IT. Learn how IT can take the pain out of OS migrations now and in the future with a virtualized infrastructure that strengthens security and simplifies BYOD, app compatibility and corporate desktop management.
Posted: 22 Feb 2016 | Published: 31 Dec 2015

Citrix

Five Important Buying Criteria to Enable a Totally Mobile Workforce
sponsored by VMware
WHITE PAPER: In this white paper, you'll find five key criteria you must implement in order to effectively execute your mobile workspace plans. Get details on how to offer a single point of access for productivity and tools, and other capabilities.
Posted: 08 Sep 2015 | Published: 08 Sep 2015

VMware

The Importance of Proactive Network Management in Skype for Business
sponsored by Nectar Corp
WHITE PAPER: Access this white paper to learn all about the Skype for Business platform, the challenges it brings in network maintenance and operations, and the types of capabilities IT departments need to ensure the network meets user expectations for full productivity benefits.
Posted: 22 Jul 2015 | Published: 22 Jul 2015

Nectar Corp

Tips for Accelerating EHR Systems and Improving Productivity
sponsored by Pure Storage
WHITE PAPER: When VDI implementations fail, the root cause is most often storage. This white paper highlights the ultimate storage strategy that provides the best virtual desktop experience for healthcare. Read now to find out how you can accelerate EHR systems, improve productivity, encrypt PHI, and more.
Posted: 24 Jun 2015 | Published: 24 Jun 2015

Pure Storage

A New Direction for IT User Support: Enabling An Omnichannel Experience in the Cognitive Era
sponsored by IBM
WHITE PAPER: This white paper describes omnichannel IT support, and why it has become critical for a superior personalized user experience. Explore ways you can begin incorporating this more cognitive strategy into your IT support organizations.
Posted: 02 Sep 2016 | Published: 29 Feb 2016

IBM

Take Your Life Back With Tools That Maximize Desktop Virtualization from the Data Center to the Endpoint
sponsored by Dell, Inc.
WHITE PAPER: Examine tools and platforms designed to maximize the value of virtual desktops – from the data center to the endpoint.
Posted: 22 Jun 2016 | Published: 31 Dec 2015

Dell, Inc.

The Rising Value - and Falling Cost - of App and Desktop Virtualization
sponsored by Citrix
WHITE PAPER: The growing strategic value of desktop virtualization is advancing quickly, providing new ways to enable business mobility and increase the flexibility. Learn how falling cost factors in every part of the desktop virtualization architecture making it more affordable than ever.
Posted: 12 Nov 2015 | Published: 29 Aug 2014

Citrix

The Power of Next-Generation WAN: SD-WAN at the Forefront
sponsored by Citrix
WHITE PAPER: This report explains how and why enterprise application evolution is pushing SD-WAN to the business forefront. Read on now to see how the virtualized WAN can connect the cloud to your branch locations, deliver superior user experience, and more.
Posted: 17 Sep 2015 | Published: 17 Sep 2015

Citrix
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