User Experience

WHITE PAPER: This paper explains Five myths of infrastructure monitoring and how end-user monitoring can help you improve customer satisfaction.

Posted: 28 Aug 2008 | Published: 27 Aug 2008

WHITE PAPER: This guide explains the challenges of user response monitoring and how to overcome these challenges. It also teaches you how to get a real handle on infrastructure performance and shows you how it will impact user experience.

Posted: 15 Aug 2008 | Published: 15 Aug 2008

WHITE PAPER: E2E SI define as a "golden thread" that elegantly ties together all deployment lifecycle phases, weaving project work packages and workflows together for maximum efficiency and making IPTV deployments and enhancements predictable.

Posted: 05 Aug 2008 | Published: 01 Jan 2007

WHITE PAPER: Rich Information Applications integrated with a performance management strategy helps high-performing organizations improve decision making at all levels by ensuring better operational performance and execution.

Posted: 31 Jul 2008 | Published: 21 Jul 2008

WHITE PAPER: This paper looks at recent catalysts of change and how new Rich Internet Application technologies are clearing roadblocks that have historically blocked progress in online business banking.

Posted: 21 Jul 2008 | Published: 01 Jul 2008

WHITE PAPER: This paper describes some of the new technologies that have being used by financial firms to give them a real advantage in attracting and retaining wealthy clients.

Posted: 21 Jul 2008 | Published: 01 Jul 2008

WHITE PAPER: Actuate 9 Service Pack 3 solidifies the Actuate 9 Platform by harnessing the powerful new capabilities of the latest open-source BIRT release which, combined with the availability of the Information Objects technology on Linux.

Posted: 21 Jul 2008 | Published: 28 Dec 2007

WHITE PAPER: Discover how Web 2.0 and rich Internet applications (RIAs) can enable superior invoice management as well as financial and physical supply chain management within your corporation.

Posted: 21 Jul 2008 | Published: 01 Mar 2008

WHITE PAPER: Read this presentation transcript to learn about application and SOA transformation solutions that address your needs by managing and transforming your entire enterprise to optimize business services and outcomes.

Posted: 20 Jun 2008 | Published: 01 Jun 2008

WHITE PAPER: Comarch Billing System for Convergent Services uses modern multi-layered architecture and solves problems in many business layers of users and their terminals, access networks, services logic, convergent billing and sales channels.

Posted: 20 Jun 2008 | Published: 01 Jan 2007

WHITE PAPER: Triple-Play changes the way the customers perceive their communication service providers.

Posted: 20 Jun 2008 | Published: 01 Jan 2005

WHITE PAPER: This white paper is intended to give you a sense of what these new proactive management technologies can do for you, and to help you establish criteria for evaluating products in this arena.

Posted: 03 Jun 2008 | Published: 01 Jan 2006

WHITE PAPER: This white paper examines credit card fraud and details business rules-based fraud prevention and detection.

Posted: 10 Apr 2008 | Published: 01 Sep 2007

WHITE PAPER: Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction.

Posted: 24 Mar 2008 | Published: 01 Mar 2008

WHITE PAPER: Software Testing and Debugging provides an overview of how to detect and test code performance and security vulnerabilities early in the development cycle.

Posted: 20 Mar 2008 | Published: 20 Mar 2008

WHITE PAPER: Oracle and SAP are both ramping up their efforts to attract small and medium-sized businesses (SMBs) to their enterprise applications. Nucleus Research decided to investigate the success SMBs are having with Oracle and SAP enterprise applications.

Posted: 18 Mar 2008 | Published: 01 Jun 2007

WHITE PAPER: The value in BI is not always obvious, but the value increases as BI matures within an organization, for a variety of reasons.

Posted: 06 Mar 2008 | Published: 01 Mar 2008

WHITE PAPER: Read this whitepaper to learn how to ensure a positive Web experience for your customers. Discover three steps you can take right now to enhance your customer's experience.

Posted: 22 Feb 2008 | Published: 01 Jan 2007

WHITE PAPER: Learn about an integrated set of user interface commands and defaults that incorporate automatic presentation into a visual analysis system. Explore best practices for graphic design and visual analysis that will enhance the user experience.

Posted: 20 Feb 2008 | Published: 20 Feb 2008

WHITE PAPER: This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via the contact center.

Posted: 08 Feb 2008 | Published: 08 Feb 2008

WHITE PAPER: This white paper explores an end-to-end performance management platform that provides targeted diagnosis of Web application problems.

Posted: 08 Feb 2008 | Published: 08 Feb 2008

WHITE PAPER: Delivering customer value requires continuing attention and focus if a company is to prosper into the next generation. Learn three essential steps from IDC that companies need to take to sharpen the value proposition they offer to their customers.

Posted: 02 Feb 2008 | Published: 01 Jul 2007

WHITE PAPER: In today's competitive markets, companies must turn their contact centers into centers of profitable growth by optimizing the customer experience. Discover how to strategically optimize your contact centers.

Posted: 04 Sep 2007 | Published: 01 Jul 2007

WHITE PAPER: Customer-centric growth strategies are being developed and implemented by enterprises around the world with a goal to deepen relationships with customers and emphasize long-term satisfaction over short-term sales conversions.

Posted: 01 Aug 2007 | Published: 01 Aug 2007