User Experience White Papers

WHITE PAPER: In this white paper, readers will discover how they can take advantage of Web Technologies optimizations to provide a user experience befitting the truly mobile Web.

Posted: 22 Jun 2011 | Published: 22 Jun 2011

WHITE PAPER: By reading this short white paper you will gain the knowledge you need to implement a successful customer service system. You will learn best practices for enhancing your customers experience and why cross pollinating your organization can be very helpful.

Posted: 15 Jun 2011 | Published: 15 Jun 2011

WHITE PAPER: Check out this white paper to learn about a self help password application that can give you a high ROI and free up time to work on more business critical issues.

Posted: 07 Jun 2011 | Published: 07 Jun 2011

WHITE PAPER: Blue Coat’s WAN Optimization technology is especially well suited to improving response times and reducing bandwidth consumption for SAP users, by prioritizing SAP applications and guaranteeing performance over non-critical or recreational traffic.

Posted: 08 Apr 2011 | Published: 07 Apr 2011

WHITE PAPER: Cisco's borderless networks promises to connect anyone to anywhere, using any device, to any resource—securely, reliably, transparently. In order to fully deliver on this promise, Cisco is advancing along three critical fronts: workplace transformation, technology leadership, and operational excellence. Read this paper to learn more.

Posted: 06 Apr 2011 | Published: 06 Apr 2011

WHITE PAPER: This paper provides an essential overview of the leading tools to maximize application performance and improve your business.

Posted: 31 Mar 2011 | Published: 22 Mar 2011

WHITE PAPER: CIOs are looking for ways to achieve greater IT efficiencies and agility to meet their requirements for an improved user experience and lower costs. Cloud computing represents a new way of meeting these goals by delivering services on a dynamic and shared IT infrastructure.

Posted: 25 Mar 2011 | Published: 25 Mar 2011

WHITE PAPER: SAP Insider Article covering new SAP CRM innovations which help companies empower their employees, substantially improve the customer experience, and thereby achieve a competitive advantage.

Posted: 23 Mar 2011 | Published: 23 Mar 2011

WHITE PAPER: In today's economic climate, IT organizations are looking for ways to achieve cost savings in the short term. Based on this study, the IT organizations achieved this goal by realizing an average payback period for JBoss Operations Network of a short 5.3 months - recovering their initial investments well within the first half-year of deployment.

Posted: 16 Feb 2011 | Published: 16 Feb 2011

WHITE PAPER: Now that you have successfully completed the deployment of the UC audio devices in your organization, it is time to focus on the moment of truth — the first positive user interaction with the new technology.

Posted: 10 Feb 2011 | Published: 10 Feb 2011

WHITE PAPER: The Plantronics UC Toolkit, Adoption FAQ addresses the top questions IT organizations raise to help achieve maximum employee adoption of UC audio devices.  Included are responses to vital questions such as “How can I accelerate ongoing and increased adoption rates? How do I measure adoption success? What can I do to show success to management?”

Posted: 10 Feb 2011 | Published: 10 Feb 2011

WHITE PAPER: This paper discusses how to bridge the gap in user experience management (UEM) between business stakeholders and IT by helping each group better understand both perspectives on the user experience. It describes the most common UEM indicators and what they mean to both the business and IT. 

Posted: 29 Dec 2010 | Published: 27 Dec 2010

WHITE PAPER: This white paper defines the IBM® Unified Communications and Collaboration (IBM UC2™) vision of making it easy for you to find, reach, and collaborate with others through a unified user experience. This strategy is designed to make it easy for you to access and manage telephone communications from inside the Lotus Sametime or Lotus Notes® client.

Posted: 13 Dec 2010 | Published: 13 Dec 2010

WHITE PAPER: Cisco Services presents a series of four white papers to provide a framework for discovering compelling business cases and identifying the necessary services needed to deliver the desired experience. The second white paper in the series covers critical knowledge areas in the successful planning and design of a medianet or media-optimized network.

Posted: 02 Nov 2010 | Published: 02 Nov 2010

WHITE PAPER: Desktop virtualization is bringing a new approach to enterprise-wide desktop deployments aimed at providing a better end user and administrator experience than physical desktop deployments, by lowering acquisition and management cost, and offering a highly scalable, easy to deploy and fully protected desktop environment.

Posted: 25 Oct 2010 | Published: 25 Oct 2010

WHITE PAPER: This document is the second in a series of white papers that will explore the problem of missing font information in PDFs. Since its inception, the PDF has revolutionized the way individuals and businesses communicate and exchange information. The promise to maintain informational integrity and display content consistently across many platforms.

Posted: 18 Sep 2009 | Published: 18 Sep 2009

WHITE PAPER: Methods for capturing customer attention and loyalty may have changed over the years, but the basic DNA of business has not - a focus on establishing new customer relationships and retaining existing ones. This paper provides both a business & technology insight into the credit card customer service workflow.

Posted: 13 May 2009 | Published: 12 May 2009

WHITE PAPER: Check out this paper to learn how to enhance PC performance and overall IT efficiency by utilizing Intel's unique new platform performance benchmarking process.

Posted: 02 Apr 2009 | Published: 03 Nov 2008

WHITE PAPER: The HP and Citrix solution offers you the functionality of a stand-alone desktop, while enabling unified management of both physical and virtual infrastructures from the same centralized console.

Posted: 07 Jan 2009 | Published: 07 Jan 2009

WHITE PAPER: Media Mobility promises a sophisticated user experience that will enable operators to dramatically increase their multi-play service bundles that integrate voice, data and video offerings.

Posted: 05 Jan 2009 | Published: 31 Dec 2008

WHITE PAPER: Thinking about deploying Windows Vista? This guide gives an overview of how to successfully manage a pilot program that provides the best experience for pilot users and helps to provide positive project justification to business decision makers.

Posted: 26 Nov 2008 | Published: 26 Nov 2008

WHITE PAPER: In this paper Intel IT explores a proof of concept study that examined the viability of abstracting the client operating system from the hardware platform using virtualization.

Posted: 21 Nov 2008 | Published: 21 Nov 2008

WHITE PAPER: This white paper discusses how Mimosa NearPoint can reduce Exchange storage and keep email accessible to end users, without requiring stub files in Exchange.

Posted: 07 Oct 2008 | Published: 03 Oct 2008

WHITE PAPER: It is essential that SAP applications and network infrastructures be considered together as a "application infrastructure" that supports strategic business objectives. This paper examines the challenges associated with SAP application delivery

Posted: 19 Sep 2008 | Published: 18 Sep 2008

WHITE PAPER: This report is the result of a study taken by 87% of IT executives on the best way to manage the service of business critical applications to measure performance at the end-user level. Read this to learn the best practices in performance management.

Posted: 09 Sep 2008 | Published: 09 Sep 2008