Transform Your Future with Predictive Insight
sponsored by SAP AG
WHITE PAPER:
High performance companies use predictive insight to identify untapped opportunities and uncover hidden risks buried in data. Creating predictive insight that's available to everyone in the organization can empower companies to make the best decisions for their business.
Posted: 21 May 2013 | Published: 21 May 2013
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Seven Contact Center Trends You Can't Ignore
sponsored by Siemens Enterprise Communications
WHITE PAPER:
For customer service contact centers, it's critical to stay on top of the latest in technology and practices in order to provide your customers with the experience they expect. Check our this easy to read resource to discover 7 trends in contact center strategy, so that you can prepare your organization for what's to come
Posted: 29 Mar 2013 | Published: 31 Jan 2013
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Deploying Customer Service in the Cloud
sponsored by Oracle Corporation UK Ltd
WHITE PAPER:
This white paper offers best practices for successfully deploying and implementing cloud technology into your customer experience management strategy. Access tips for advancing through the four phases in the cloud deployment process from implementation to transformation.
Posted: 13 Dec 2012 | Published: 30 Nov 2012
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Collaborative Reporting Architecture
sponsored by Actuate
WHITE PAPER:
The Actuate® Enterprise Reporting platform is designed to create, maintain and deliver the structured account information required by today's most demanding Customer Self-Service and Online Channel applications for the words' l...
Posted: 07 Jan 2008 | Published: 03 Jan 2008
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Three Best Practices for Today's Profitable Contact Centers: Three Best Practices for Contributing to the Bottom Line
sponsored by Avaya Inc.
WHITE PAPER:
This white paper provides the three best practices for today's profitable contact centers.
Posted: 20 Jun 2008 | Published: 01 Feb 2005
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Cisco IBSG Global Research Reveals New Ways for Banks To Prosper in an Omnichannel World
sponsored by Cisco Systems, Inc.
WHITE PAPER:
Banking customers worldwide are ready for an omnichannel experience – are you ready to give it to them? This resource describes the concept of omnichannel banking, why your customers need it, and why you shouldn't wait to offer it to them.
Posted: 17 Aug 2012 | Published: 17 Aug 2012
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Making WFM Work: Best Practices and ROI Model
sponsored by Calabrio, Inc.
WHITE PAPER:
There has been tremendous innovation in contact center WFM over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Posted: 22 Jun 2011 | Published: 22 Jun 2011
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If You Teach a Customer to Fish: The Power of Web Self-Service
sponsored by Epicor Software Corporation
WHITE PAPER:
This document explores the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings.
Posted: 21 Nov 2008 | Published: 21 Nov 2008
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Commerce Anywhere: A Business and Technology Strategy to Maximize Cross-Channel Commerce Growth
sponsored by Oracle Corporation
WHITE PAPER:
E-commerce has gone from fringe to foundation. Now, businesses must tailor their customer serivce approach to the more complex "anytime, anywhere" customer with mobile device in hand. This white paper from Oracle details the "commerce anywhere" approach.
Posted: 26 Apr 2011 | Published: 26 Apr 2011
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Unified Self-Service: Delivering on the Value of Multi-Channel Customer Interactions
sponsored by Voxeo
WHITE PAPER:
This informative paper addresses how your company can enhance service, lower costs and increase revenue by taking advantage of these new mediums and expanding the ways in which you communicate with your customers.
Posted: 20 Mar 2012 | Published: 20 Mar 2012
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