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The Uncomfortable Truth About the State of Customer Experience Transformation
sponsored by Genesys
WEBCAST: How is customer experience changing? Register for this on-demand webinar, featuring data from the 2017 Global Customer Experience (CX) Benchmarking Report, to learn how well organizations are doing in their digital transformation journey to omnichannel CX. Discover the top 5 trends from the report and more.
Posted: 24 May 2017 | Premiered: May 24, 2017

Genesys

Modern Relationships: Predictive Analytics, Machine Learning and Meaningful Customer Relationships
sponsored by Zendesk
VIDEO: Join Jason Maynard, Director of Data and Analytics, and Dave Dyson, Senior Customer Service Evangelist to learn how machine learning can help improve your customer relationships, and how predictive analytics can further improve support and raise customer satisfaction.
Posted: 19 Apr 2017 | Premiered: 30 Dec 2016

Zendesk

From Cost Center to Profit Center: The Potential ROI of Zendesk
sponsored by Zendesk
WEBCAST: In this 30 minute webinar, Forrester Senior Analyst, Ian Jacobs, discusses the financial impact of Zendesk, a study conducted by Forrester Consulting that examines the costs and benefits of Zendesk to reveal its ROI over a three year period.
Posted: 19 Apr 2017 | Premiered: Jan 31, 2017

Zendesk

Messaging Automation Made Easy
sponsored by Avaya
VIDEO: Users can now find bots in ubiquitous places, and tech pros like Facebook CEO Mark Zuckerberg are introducing them into various platforms. Watch this video to learn how to provide automated customer support, implement tools that learn from previous conversations with customers, and more.
Posted: 25 Apr 2017 | Premiered: 25 Apr 2017

Avaya

Customer Communication Management
sponsored by Pitney Bowes Business Insight
WEBCAST: CCM helps businesses transform routine business documents into communications that truly enhance the customer experience. CCM is an integrated end-to-end solution that enables companies to create, manage and deliver effective multichannel communications all while reducing the cost of communicating with and providing superior service to customers.
Posted: 06 Jul 2010 | Premiered: Jul 6, 2010

Pitney Bowes Business Insight

Accela Video Whitepaper: Differentiate Your Company with Complete CRM
sponsored by Oracle Corporation
VIDEO: Interactions between partners, customers, and employees are much faster-paced in our highly-networked world. It is important that CRM solutions understand these relationships. Watch this video to learn strategies for CRM evolution.
Posted: 05 Apr 2010 | Premiered: 05 Apr 2010

Oracle Corporation

Case Study: Mandarin Oriental
sponsored by SDL Web Content Management Solutions Division
VIDEO: This Video from SDL takes a look at the ways in which up-scale hotel conglomerate, Mandarin Oriental, has implemented SDL web content management solutions to help expand their business around the world. Watch this video today to learn more.
Posted: 11 Apr 2011 | Premiered: 11 Apr 2011

SDL Web Content Management Solutions Division

HPE Social Enterprise Services
sponsored by Hewlett-Packard Enterprise
WEBCAST: Social networks have revolutionized the way that today's customers gain information and make buying decisions. This brief video introduces a social enterprise service that enables your organization to effectively harness and exploit social information.
Posted: 07 Feb 2014 | Premiered: Dec 31, 2012

Hewlett-Packard Enterprise

Case Study: Roofing Company Improves Customer Satisfaction with Cloud CRM
sponsored by Microsoft
VIDEO: This video highlights a cloud-based CRM software that allows organizations to manage customer relations efficiently and automates mundane tasks. Access now to see how this technology can ensure that your customers receive the experience they expect and increase overall customer satisfaction.
Posted: 10 Nov 2015 | Premiered: 10 Nov 2015

Microsoft

Best Practices for Microservices
sponsored by MuleSoft
WEBCAST: This webcast explores the concept of microservices, defining what they are, how to implement them, and how to optimize their value. Uncover microservices best practices and learn from a series of experts how to leverage APIs, enable continuous delivery, optimize automation, implement a hybrid integration platform, and more.
Posted: 02 Mar 2017 | Premiered: Feb 10, 2017

MuleSoft

Accelerators for WebSphere Portal Deliver SOA Business Value
sponsored by IBM Software Group
SOFTWARE DEMO: This demonstration shows how accelerators for IBM WebSphere Portal Server help an organization effectively deal with a critical Customer Service situation.
Posted: 13 Mar 2008 | Premiered: 01 Jan 2007

IBM Software Group

Trends in Business Analytics
sponsored by IBM
VIDEO: In his presentation "Trends in Business Analytics", Colin White (Founder, BI Research) will explore the impact that trends such as analytic RDBMSes, Hadoop and MapReduce, the NoSQL movement, smarter and real-time analytics, and self-service business intelligence will have on businesses.
Posted: 02 Sep 2011 | Premiered: 02 Sep 2011

IBM

Join SafeNet Authentication Free Trial
sponsored by SafeNet Asia Ltd
TRIAL SOFTWARE: Experience low-maintenance and low-cost authorization controls by downloading your free 30-day trial of SafeNet Authentication Service, a cloud-based solution featuring token and self-service capabilities.
Posted: 10 Jan 2014 | Premiered: 10 Jan 2014

SafeNet Asia Ltd

Webcast: Maximizing Workforce Management with Best-of-Breed Solutions
sponsored by Kronos Incorporated
WEBCAST: Many organizations find it difficult to effectively handle their workforce management (WFM) processes. This webcast covers a set of WFM best practices to help organizations with this challenge and discusses how best-of-breed solutions can help reduce error rates, improve productivity and deliver immediate bottom-line returns.
Posted: 05 Mar 2010 | Premiered: Mar 25, 2010, 14:00 EDT (18:00 GMT)

Kronos Incorporated

Podcast: Maximizing Workforce Management with Best-of Breed Solutions
sponsored by Kronos Incorporated
PODCAST: Many organizations find it difficult to effectively handle their workforce management (WFM) processes. This podcast covers a set of WFM best practices to help organizations with this challenge and discusses how best-of-breed solutions can help reduce error rates, improve productivity and deliver immediate bottom-line returns.
Posted: 25 Mar 2010 | Premiered: Mar 25, 2010

Kronos Incorporated

The Essential Guide to Storage for DevOps
sponsored by Tintri
WEBCAST: When it comes to DevOps, you might be overlooking the significance of cloud storage. Access this e-book to learn about the significant impact the right--or wrong--cloud storage in place will have on your DevOps' development.
Posted: 27 Mar 2017 | Premiered: Dec 30, 2016

Tintri

What’s New with IBM Cognos Business Intelligence V10.1
sponsored by IBM
PRODUCT DEMO: See what's new in IBM Cognos Business Intelligence V10.1 that makes it possible to connect everyone in your organization with the insight, analytics and information they need to make better, faster, smarter decisions.
Posted: 07 Feb 2011 | Premiered: 07 Feb 2011

IBM

Podcast: Intel IT: Best Practices for Operating and Managing our Private Cloud
sponsored by Intel
PODCAST: Listen to this podcast to learn about one cloud platform that enhances traditional benefits and learn how your enterprise can take advantage of immediate provisioning, higher responsiveness, lower business costs and much more.
Posted: 12 Oct 2011 | Premiered: Oct 11, 2011

Intel

APM Overview
sponsored by SolarWinds, Inc.
VIDEO: Join SolarWinds’ Head Geek for a video overview of Orion Application Performance Monitor (APM) module. See how easy it is to monitor, alert, and report on your critical applications and servers with Orion APM’s agentless application monitoring. You will also learn how you can leverage the default component monitors as well as build your own.
Posted: 17 Sep 2009 | Premiered: 17 Sep 2009

SolarWinds, Inc.

Self-Management of Passwords (SMOP) Version 1.1
sponsored by turbo-IT Corporation
SOFTWARE DEMO: Active Directory users often have their accounts locked out or forget their passwords.  This download empowers users to perform self service password resets and unlock their accounts eliminating helpdesk calls resulting in increased productivity and reduced costs.
Posted: 17 May 2011 | Premiered: 17 May 2011

turbo-IT Corporation

Using Oracle BI with Oracle E-Business Suite
sponsored by Noetix Corporation
WEBCAST: This webcast gives an overview of the Oracle E-Business Suite and demonstrates how to integrate Oracle BI suite with the Oracle EBS using Noetix software offerings.
Posted: 18 Aug 2008 | Premiered: Aug 18, 2008

Noetix Corporation

BMC Cloud Lifecycle Management
sponsored by BMC-Accenture
WEBCAST: Most cloud platforms are pretty good at one thing, but still try to do everything else. Access this exclusive resource to learn about an integrated, enterprise-class cloud environment that lets you deliver configurable cloud services from a service catalog and self-service portal, get more efficient administrative control, and much more!
Posted: 31 Aug 2011 | Premiered: Aug 31, 2011

BMC-Accenture

IT as a Service is the IT of the Future
sponsored by Citrix
WEBCAST: This engaging webinar looks at how, with the cloud, IT is transitioning from basic support to a more integral and user-facing service with a catalog of applications that users can select for themselves from one simple user interface.
Posted: 08 Nov 2013 | Premiered: Nov 8, 2013

Citrix

Database as a Service (DBaaS): How to Create a Database Cloud Service
sponsored by Oracle and Intel®
WEBCAST: This webinar explains how transitioning to database-as-a-service will automate more processes, deliver services faster and lower risk and costs. Watch now to better understand the benefits of presenting and documenting IT services in a service catalog, how to create an effective business catalog to deliver DBaaS to consumers, and more.
Posted: 12 Jun 2014 | Premiered: Jun 5, 2014

Oracle and Intel®

IBM Watson at Work: The Rise of Cognitive Computing
sponsored by IBM.
WEBCAST: Access this eye-opening webcast to learn about a question-answering analytics system that functions as a self-service chat session for customers that would normally contact a call center. Discover how this tool can drastically improve customer experience, decrease issue resolution time, increase top-line revenue, and more
Posted: 17 Jul 2013 | Premiered: Jul 17, 2013

IBM.

ManageEngine OpManager 8.5
sponsored by ManageEngine
TRIAL SOFTWARE: OpManager helps IT admins quickly identify & resolve network performance problems using built-in troubleshooting tools and provides a single console for monitoring servers (physical & virtual), applications, network devices, bandwidth, WAN links, VoIP etc.
Posted: 27 Jul 2010 | Premiered: 27 Jul 2010

ManageEngine

Infor - ERP LN
sponsored by Infor
SOFTWARE DEMO: Infor ERP LN is an advanced, easy-to-use ERP solution that brings together a wide range of business functions to serve the needs of leading discrete and project-based manufacturers in industrial industries. Check out this demo for more details.
Posted: 04 Sep 2008 | Premiered: 04 Sep 2008

Infor
 
 
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