Relationship Management White Papers

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May 26, 2012

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Relationship Management

Relationship Management White Papers (View All Report Types)

SQL Server 2008 R2: Top Performance Tips for Upgraders sponsored by Dell, Inc. and Intel WHITE PAPER: In this paper, learn how performance enhancements in SQL Server 2008 R2 make it easier and faster for end-users to generate, access, and analyze data. Posted: 30 Jun 2011 \| Published: 30 Jun 2011 TOPICS: Business Intelligence \| CRM \| Data Analytics \| Data Compression \| Database Performance Management \| SQL Server

Top 5 Ways to Make IVR Work For You and Your Customers sponsored by inContact WHITE PAPER: This white paper describes five tips and challenges for using Interactive Voice Response (IVR) systems. Posted: 20 Jan 2012 \| Published: 20 Jan 2012 TOPICS: Call Center Management \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Software \| Contact Centers \| CRM \| CRM Software \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| IVR

Work Smarter. Sell Better. Win More. sponsored by SAP America, Inc. WHITE PAPER: Read this paper and learn how SAP Sales OnDemand provides the solution that sales people need to win in today’s environment. Posted: 12 Apr 2012 \| Published: 12 Apr 2012 TOPICS: Accounting Software \| Business Intelligence \| CRM \| CRM Analytics \| CRM Software \| Sales \| Sales and Marketing Software \| Sales Force Automation

How Do You Evaluate Which On-Demand CRM Solution is Right for You? sponsored by Oracle Corporation WHITE PAPER: The three main drivers of SaaS adoption-low initial cost of ownership, speed of deployment, and low internal IT resource profile-make SaaS solutions attractive at any time, but even more so in times of a challenging market, provided there is a bona fide business need and the initiative can be expected to create additional revenue or save money. Posted: 10 Jun 2009 \| Published: 10 Jun 2009 TOPICS: CRM \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Economic Environment

Winning in Today's Environment: Six Imperatives for the Chief Sales Officer sponsored by Oracle Corporation WHITE PAPER: Download the Oracle CRM White Paper, "Winning in Today's Environment: Six Imperatives for the Chief Sales Officer," to learn how you can deploy several best practices to achieve unparalleled sales success in your organization. Posted: 20 Oct 2009 \| Published: 20 Oct 2009 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| CRM Software \| Customer Profiles \| Dashboards \| Reporting Software \| Sales \| Sales Channels \| Sales Representatives

Data Quality Strategy: A Step-by-Step Approach sponsored by SAP America, Inc. WHITE PAPER: Learn about the importance of having a data quality strategy and setting the overall goals. The six factors of data are also explained in detail and how to tie it together for implementation. Posted: 01 Feb 2010 \| Published: 01 Feb 2010 TOPICS: Business Intelligence \| CRM \| Data Governance \| Data Management \| Data Quality \| Data Stewardship \| Data Warehouses \| Master Data Management \| SAP (Product)

How to retain customer loyalty in the competitive retail market sponsored by Infor CRM WHITE PAPER: Read this now to learn how single-view software could enhance your customer relationship interactions with more insightful data. Posted: 16 Jan 2012 \| Published: 16 Jan 2012 TOPICS: CRM \| CRM Analytics \| CRM Best Practices \| Customer Data Integration \| Customer Data Management \| Customer Interaction Services \| eCommerce \| Web 2.0 \| Web Content Management

The top 10 secrets to using data mining to succeed at CRM Discover proven strategies and best practices sponsored by IBM WHITE PAPER: This paper offers insight into an option that capitalizes on predictive analytics, enabling your business to target, optimize and automate your customer-centric interactions. Read this now and learn from other successful companies 10 pivotal tips - including careful planning and setting goals - that will help you craft the perfect data mining plan. Posted: 16 Apr 2012 \| Published: 16 Apr 2012 TOPICS: Business Intelligence \| CRM \| CRM Analytics \| CRM Analytics Software \| Data Analytics \| Data Management \| Data Mining \| Predictive Analytics

A Roadmap to Data Migration Success sponsored by SAP America, Inc. WHITE PAPER: The objective of this paper from Business Objects, an SAP company, is to provide insight into what issues are unique to data migration projects and to offer advice on how to best approach them. Posted: 10 Feb 2009 \| Published: 10 Feb 2009 TOPICS: CRM \| Data Governance \| Data Integration \| Data Migration \| Data Quality \| Metadata \| SAP (Product)

Leveraging Outbound IVR and SMS As a Competitive Advantage: Seven Critical Success Factors sponsored by Voxeo WHITE PAPER: In this brief resource, you will discover best practices for proactive outbound communications including 7 critical success factors for leveraging these tools and gaining competitive advantage. Posted: 22 Mar 2012 \| Published: 22 Mar 2012 TOPICS: Communications Software \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| IVR \| Mobile CRM \| SMS

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