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Relationship Management Reports
Cisco Unified Collaboration Solutions Infrastructure Overview
sponsored by Global Knowledge
WHITE PAPER: Learn how Cisco Unified Collaboration infrastructure products can help you provide everything from call control which provides signaling and dial plan support to the expressway series providing firewall traversal for external access.
Posted: 21 Oct 2015 | Published: 21 Oct 2015

Global Knowledge

A Digital Upgrade Hits the Campus
sponsored by Unit4
WHITE PAPER: This detailed white paper discusses an enterprise software system that replaces legacy student information systems and provides solutions for meeting institutional growth aspirations. Access now to see how this student management system can help you meet your students' expectations and increase your ROI.
Posted: 24 Nov 2015 | Published: 24 Nov 2015


How a National Retailer Evolved Its Chat to Get Shoppers What They Want
sponsored by 24/7 Customer
WHITE PAPER: One national retailer began offering various versions of chat technology to provide service to customers. After several implementations they moved to one system to provide, in-context real time service to customers even during off-peak hours. Discover what system enabled this company to employ best practices when engaging with visitors.
Posted: 11 Nov 2015 | Published: 11 Nov 2015

Introducing Salesforce Health Cloud: 3 Core Advantages
sponsored by
WHITE PAPER: The shift to patient-centric relationship management has begun, and Salesforce is leading the way with Health Cloud. This e-book shows you how to tap into the power of the cloud, social, and mobile to make the move to 1-to-1 care.
Posted: 07 Oct 2015 | Published: 07 Oct 2015

Improving the Customer Experience: Why Integration is Key
sponsored by Microsoft
EGUIDE: In this e-guide, experts provide best practices and tactics to help overcome customer data integration challenges. Access and learn how to create a social media strategy to drive connection, in addition to leveraging your social CRM approach with the right company culture.
Posted: 08 Oct 2015 | Published: 08 Oct 2015


Operators Aren’t Standing By: How One Bank is Saving Tens of Millions of Dollars with Better Customer Service
sponsored by 24/7 Customer
CASE STUDY: Discover how one bank was able to improve customer service by adopting chat technology to engage the right customers at their moment of need. Download this case study now to learn about the benefits of chat technology, and for ideas on how you can provide better service at every touch point.
Posted: 10 Nov 2015 | Published: 10 Nov 2015

The Paths to Predictive Experience: How Great Companies combine Engagement, Data, and Company Focus for better outcomes
sponsored by 24/7 Customer
WHITE PAPER: This white paper will show you how converging factors—the Paths to Predictive Experience—made Predictive Analytics the logical next step in creating customer experiences that improve customer loyalty and business outcomes. Read on to learn more about how predicative analytics may be useful to your business.
Posted: 10 Nov 2015 | Published: 10 Nov 2015

8 Ways to Build Your Brand Using Social Media
sponsored by Sysomos
WHITE PAPER: Discover how to take advantage of the incredible opportunities available in the social space with eight tips in the following guide.
Posted: 18 Nov 2015 | Published: 18 Nov 2015


A Smarter Process Approach to Accelerating Customer Engagements with Mobile and Social
sponsored by IBM
WHITE PAPER: The personalization phenomenon is reshaping customer service as we knew it. Explore this resource and uncover customer-centric strategies that deliver top-line growth, starting with your business processes.
Posted: 20 Nov 2015 | Published: 20 Nov 2015


Case Study: Investment Firm Implements New CRM System in 48 Hours
sponsored by Green Beacon Solutions
CASE STUDY: In this case study, you'll learn about an investment firm whose antiquated CRM system was becoming an increasingly expensive liability. View now to learn the secret ingredient that enabled the firm to switch to a new solution in a single weekend, without its clients or operations being impacted in any way.
Posted: 20 Nov 2015 | Published: 20 Nov 2015

TOPICS:  CRM | CRM Software
Green Beacon Solutions
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