Making the most of customer data: CRM analytics
sponsored by SearchCRM
WHITE PAPER:
View this white paper to unlock the power behind CRM analytics. It explains how you can develop a view of the customer by analyzing social media data. Find out how to make the most of tweets and Facebook postings by reading this resource now.
Posted: 02 Apr 2013 | Published: 02 Apr 2013
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Video: Everest uses Enterprise Cloud Services for Microsoft Dynamics CRM
sponsored by Hewlett-Packard Company
WEBCAST:
In this on-demand webcast, Mark Duffey, President and CEO of the first nationwide funeral planning and concierge service company, Everest, discusses his move to CRM in the cloud.By easily migrating to software-as-a-service (SaaS), Everest was able to provide more immediate information to their clients and save 60% in costs.
Posted: 01 Apr 2013 | Premiered: Apr 1, 2013
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Case Study: la Caixa - Bank takes customer and employee support to the next level
sponsored by Hewlett-Packard Company
CASE STUDY:
Spain's La Caixa bank wanted to expand into international markets, but reaching new customers meant amping up its customer service experience. Read this brief case study to discover how La Caixa chose a contact center outsourcing service to improve its customer experience management, boost its competitive position, and ultimately drive growth.
Posted: 27 Mar 2013 | Published: 30 Sep 2009
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Landing Page Optimization: Best Practices to Lift Conversion
sponsored by WebTrends
WHITE PAPER:
Your landing page is the first thing customers see when interacting with your brand online, and whether or not they are drawn into your site can make or break your campaign. Check out this white paper to learn best practices for landing page optimization, compare strategies for page testing, and more.
Posted: 11 Apr 2013 | Published: 31 Jan 2013
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Creating Brand Advocates – Connected intelligence & Brand Advocates
sponsored by Hewlett-Packard Company
VIDEO:
In this helpful video, learn how to move past traditional CRM and reach out to customers who are social influencers through things like Twitter, Facebook, and blogs. Learn how to transform these influential customers into brand advocates who will help others emotionally connect with your brand.
Posted: 01 Apr 2013 | Premiered: 01 Apr 2013
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Aberdeen Analyst Insight - Social Media & Customer Service: From Listening to Engagement
sponsored by SAP America, Inc.
WHITE PAPER:
Despite the growing popularity of social media among consumers, many customer service companies are still not harnessing the full potential of social channels. Read this insightful report to learn key trends in the use of social media for customer service and discover best practices for integrating social channels with CEM.
Posted: 20 Mar 2013 | Published: 31 Oct 2012
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Productive Workforce
sponsored by Aspect
WHITE PAPER:
Many contact centers can't keep up with the demands of the "Consumer 2.0" due to outdated technologies and inefficient call center staffing. In this resource, discover how a workforce optimization strategy can help you improve customer experience and reduce cost per interaction.
Posted: 24 May 2013 | Published: 31 Mar 2013
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Infor Epiphany Brochure
sponsored by Infor
WHITE PAPER:
This helpful resource introduces one CRM tool that allows you to optimize your customer interactions across all communication channels and glean deeper insight into your customer base. Read on to learn about the specific benefits this technology offers businesses across all sectors.
Posted: 30 Apr 2013 | Published: 31 Dec 2012
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Staying connected: Don't let faulty mobile applications lose customers
sponsored by SearchCRM
EBOOK:
Mobile applications are quickly becoming the most common way customers interact with businesses, and can often make or break a customer's experience. In this expert e-book, explore what customers expect from mobile applications and discover the technologies and practices you'll need to create useful, engaging mobile apps.
Posted: 20 May 2013 | Published: 20 May 2013
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Big Data Means All Your Data: Integration is Key
sponsored by TIBCO Software Inc.
WEBCAST:
Join Mike Gualtieri, Principal Analyst at Forrester, for this webcast exploring the importance of integration in your big data initiatives. Gain insight on the 3 key big data management activities you need to consider, important technologies, how to overcome key integration challenges, and more.
Posted: 08 Apr 2013 | Premiered: Apr 8, 2013
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