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Accelerate Access to Critical Customer Data with Simple Salesforce Migration
sponsored by Scribe Software Corporation
WHITE PAPER: Accurate, consistent integration of data between core systems is no small feat with many hurdles along the path to success. View this whitepaper now to find out 4 primary areas that present challenges to successful integration, and essential tips to avoid them.
Posted: 08 Sep 2014 | Published: 08 Sep 2014

Scribe Software Corporation

Creating the Omnichannel Customer Experience
sponsored by [24]7 Customer Inc.
WHITE PAPER: Find out how leveraging big data, predictive analytics and real-time decision making can improve the customer experience in today's world of multi-platform, mobile and social consumers.
Posted: 23 Oct 2014 | Published: 23 Oct 2014

[24]7 Customer Inc.

Multi-Channel Customer Experience: The Next Battleground for Mid-Size Businesses
sponsored by Genesys
WHITE PAPER: This paper will discuss the changing nature of the customer experience; outline the need for and benefits of a multi-channel contact center; highlight the key drivers and challenges companies must consider as they embark on this approach; identify what to look for in a vendor partner; and offer best practices for success.
Posted: 11 Sep 2014 | Published: 11 Sep 2014

Genesys

Contact Center Modernization: A Cloud-Based Approach Delivers Clear Value for Mid-Size Organizations
sponsored by Genesys
WHITE PAPER: Cloud-based solutions can be tightly integrated with other applications, ensuring that all points of contact work together to deliver a truly differentiating customer experience. This whitepaper outlines the benefits of moving to a cloud-based contact center model.
Posted: 16 Sep 2014 | Published: 16 Sep 2014

Genesys

Critical Capabilities for Contact Center Infrastructure
sponsored by Genesys
ANALYST REPORT: Contact center infrastructure evaluations remain technically complex processes. If you are looking to select the contact center platform right for your specific requirements and deliver sustainable competitive customer experiences, this report is a must read.
Posted: 16 Sep 2014 | Published: 16 Sep 2014

Genesys

Case Study: Bicycle Manufacturer Supports Continuous Improvement in Dealer Operations
sponsored by Scribe Software Corporation
CASE STUDY: Access this case study to discover how Trek salespeople were able to work collectively with bike dealers for continuous improvement of customer service and sales excellence. By marrying CRM with ERP salespeople could manage their accounts without ever leaving Outlook.
Posted: 29 Sep 2014 | Published: 29 Sep 2014

Scribe Software Corporation

Best Practices for Sales Performance Management
sponsored by Oracle Corporation
ANALYST REPORT: While many people assume sales reps are cutthroat and competitive with their own coworkers, recent research by the Aberdeen Group begs to differ. In this research report, explore the core competencies and technology enablers that Best-in-Class organizations rely on for superior sales performance.
Posted: 20 Aug 2014 | Published: 31 Jul 2013

Oracle Corporation

Using Workload Management to Win Customer Loyalty at Stericycle
sponsored by Genesys
WHITE PAPER: Stericycle, a medical waste disposal leader, knew that managing the customer experience was essential to the company's continued growth and success. View this analyst report to find out the solution Stericycle found, and how similar technology can also help your business.
Posted: 12 Sep 2014 | Published: 31 Dec 2013

Genesys

Oracle CPQ Cloud Service Overview
sponsored by Oracle Corporation
VIDEO: Tune into this video to learn how you can leverage the power of sales process automation to increase productivity and improve your bottom line. Oracle Configure/Price/Quote (CPQ) can help your company sell products and services faster and more accurately – watch now to learn more.
Posted: 04 Sep 2014 | Premiered: 07 Apr 2014

Oracle Corporation

How the Communications Revolution is Reshaping the Contact Center: Three Case Studies to Read Now
sponsored by Twilio
CASE STUDY: This informative case study considers three companies – Hulu, Home Depot, and Wix – and analyzes how they found success in a simultaneously complex and growing demand for perfect customer interactions. Find out how they found the right platform to simplify and streamline their inbound and social communications.
Posted: 21 Oct 2014 | Published: 21 Oct 2014

 
 
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