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Relationship Management

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Relationship Management Reports
CRM Migration: Lower TCO and Add Real-Time Reporting
sponsored by Green Beacon Solutions
CASE STUDY: In this case study, examine which CRM platform the brand in bonds and mutual funds migrated to in order to reduce costs and remain compliant with current regulations.
Posted: 23 Nov 2015 | Published: 28 Oct 2015

Green Beacon Solutions

Case Study: Build your Online Community with Social Data and Insights
sponsored by Sysomos
WHITE PAPER: Access this brief case study to learn how social media data and insights helped one organization attract and retain its audience by delivering relevant information to them at key decision points.
Posted: 18 Nov 2015 | Published: 18 Nov 2015


Leveraging a Single Commerce Solution Across all Channels to Improve Customer Experience
sponsored by NetSuite
WHITE PAPER: This white paper reveals the challenges retailers have to overcome in order to reach customers in the digital age. Get insights into why customer experience management is important, and how to provide a consistent customer experience across all channels.
Posted: 26 Oct 2015 | Published: 26 Oct 2015


How to Know if Your Business is Ready for CRM SaaS
sponsored by Microsoft
WHITE PAPER: In this white paper, learn how to tackle specific CRM challenges and how SaaS options can help your organization adapt to changing customer expectations and behaviors.
Posted: 10 Nov 2015 | Published: 10 Nov 2015


If You Tweet It, They Will Connect: Georgia State University Uses Heartbeat to Gauge its Success
sponsored by Sysomos
CASE STUDY: Access this case study to learn how one organization monitored social media to track brand mentions more effectively, allot time and resources directed at engagement, and identify audience attrition.
Posted: 18 Nov 2015 | Published: 18 Nov 2015


Mass Adoption of the Internet of Things Will Create New Opportunities and Challenges for Enterprises
sponsored by Covisint
WHITE PAPER: In this report, top analysts reveal details on the adoption and direction of IoT. Read on and discover how IT leaders can develop successful IoT strategies and deliver value across the enterprise with this technology.
Posted: 30 Sep 2015 | Published: 27 Feb 2015

How Leading Retailers Optimize the Customer Journey
sponsored by IBM
WHITE PAPER: Access this report to see how leading retailers personalize the customer experience using analytics, collaboration, and merchandising best practices.
Posted: 19 Oct 2015 | Published: 31 Jul 2013


How a National Retailer Evolved Its Chat to Get Shoppers What They Want
sponsored by 24/7 Customer
WHITE PAPER: One national retailer began offering various versions of chat technology to provide service to customers. After several implementations they moved to one system to provide, in-context real time service to customers even during off-peak hours. Discover what system enabled this company to employ best practices when engaging with visitors.
Posted: 11 Nov 2015 | Published: 11 Nov 2015

Dept. of Veterans Affairs Implements CRM, Streamlines 6 Programs Into Single System
sponsored by Green Beacon Solutions
CASE STUDY: This case study focuses on the U.S. Department of Veterans Affairs' implementation of a CRM solution that enabled them to streamline 6 critical services programs into a single system, creating a more customer-centric environment.
Posted: 17 Nov 2015 | Published: 17 Nov 2015

Green Beacon Solutions

Internet of Things (IoT) Reports and Videos
sponsored by SAP
WHITE PAPER: Access this resource portal to find a rich collection of Internet of Things (IoT) reports and videos revealing the technological, economic, and social impacts of the hyper-connected economy.
Posted: 19 Nov 2015 | Published: 19 Nov 2015

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