A holistic view of customer analytics for maximizing selling opportunities
sponsored by Infor CRM
ANALYST REPORT:
This report explores how best-in-class companies take a holistic approach to providing a complete, accurate and integrated view of customers to improve satisfaction and retention without losing sight of customer profitability.
Posted: 13 Jan 2012 | Published: 13 Jan 2012
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Leverage WFM for exceptional customer experiences
sponsored by Infor WFM Workbrain
WHITE PAPER:
Read this white paper to discover strategies for leveraging workforce management (WFM) to improve customer service, and thus increase customer satisfaction and retention.
Posted: 16 Dec 2011 | Published: 16 Dec 2011
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The power of Call Centers and Customer Loyalty
sponsored by Infor CRM
EGUIDE:
Read this e-guide from our award-winning editorial team to learn strategies for how to utilize innovative technologies to improve your customer experiences, retain customers and gain loyalty.
Posted: 06 Feb 2012 | Published: 06 Feb 2012
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Have You Earned Your Customers’ Trust?
sponsored by inContact
WHITE PAPER:
Companies need to take their customer experience to the next level. This means being more responsive and proactive, delivering consistently on brand promises, listening to customers and acting on that insight. Read on to learn why customer trust is critical to your business and how to successfully build your customer's trust.
Posted: 17 Jan 2012 | Published: 17 Jan 2012
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Use effective call centers to build customer loyalty
sponsored by Infor CRM
EGUIDE:
This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty.
Posted: 08 Feb 2012 | Published: 08 Feb 2012
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IT in the UK SMB (Small and Medium sized Business) Sector
sponsored by ComputerWeekly.com
IT BRIEFING:
This report from Knowledge Peers and Pierre Audoin Consultants (PAC), reveals what leaders of Small and Medium-Sized Businesses (SMBs) think of IT – its strategic value, its potential, and the changing way in which it is being used in their organisations.
Posted: 04 Jan 2012 | Published: 04 Jan 2012
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How to Enhance Customer Interactions
sponsored by Infor CRM
WHITE PAPER:
This white paper details tactics for improving your customer interaction efforts for more successful business.
Posted: 19 Dec 2011 | Published: 19 Dec 2011
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IBM Cognos Collaboration with Lotus Connection
sponsored by IBM
VIRTUAL SEMINAR:
See how to use built-in collaboration and social networking tools to connect people and insights and achieve better business results.
Posted: 24 Jan 2012 | Premiered: 24 Jan 2012
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CRM Sheds Light on Tommy Bahama Customers
sponsored by Infor CRM
WHITE PAPER:
Read this brief article to discover how this growing retail chain of "island fashion" utilizes their loyal customers and their information to keep their business going through the recession and beyond.
Posted: 17 Jan 2012 | Published: 17 Jan 2012
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The Case for Electronic Signatures for Human Resources & Staffing
sponsored by DocuSign, Inc.
WHITE PAPER:
This paper details the benefits of electronic signature systems and how they particularly assist the human resources industry.
Posted: 20 Jan 2012 | Published: 20 Jan 2012
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