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IT Service Management

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ALSO CALLED: ITSM
DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure  … 
Definition continues below.
IT Service ManagementWhite Papers (View All Report Types)
76 - 100 of 247 Matches Previous Page  | Next Page
Delivering IT as a Service with a Software-Defined Data Center
sponsored by VMware, Inc.
WHITE PAPER: This crucial white paper takes an in-depth look at IT as a Service (ITaaS), examining the benefits it's provided organizations across the globe.
Posted: 28 Jun 2013 | Published: 28 Jun 2013

VMware, Inc.

Delivering IT as a Service With a Software-Defined Data Center
sponsored by VMware
WHITE PAPER: This crucial white paper takes an in-depth look at IT as a Service (ITaaS), examining the benefits it's provided organizations across the globe.
Posted: 25 Jun 2013 | Published: 25 Jun 2013

VMware

Selecting the Correct SaaS-based IT Service Management Solution: Customers Share Experiences and Insights
sponsored by Hewlett-Packard Company
WHITE PAPER: This helpful resource examines the key factors you should consider when choosing a Software-as-a-Service (SaaS)-based IT service management (ITSM) technology, and provides examples of real experiences and lessons from businesses who have already implemented SaaS ITSM.
Posted: 10 May 2013 | Published: 31 Dec 2012

Hewlett-Packard Company

Manage IT services efficiently. Serve Business effectively
sponsored by Hewlett-Packard Company
WHITE PAPER: This white paper introduces a new approach to managing business operations, called business service management (BSM). Building upon the goal of consolidating every element of service - infrastructure, applications, transactions, end-user experience, virtualization, cloud service - BSM allows you to keep up with changes in a dynamic IT environment.
Posted: 08 May 2013 | Published: 31 Mar 2013

Hewlett-Packard Company

Dimensional Research: Uncovering the Business Value of IT Service Management: Five Ways HP Service Manager Can Make You a Hero
sponsored by Hewlett-Packard Company
WHITE PAPER: Access this research report that discusses how 11 different customers deployed HP service manager to improve their ITSM strategy. Discover the results they achieved and how your organization could similarly benefit.
Posted: 28 Feb 2013 | Published: 28 Feb 2013

Hewlett-Packard Company

The Value of ITIL® Certification
sponsored by Global Knowledge
WHITE PAPER: This white paper discusses the true value of ITIL certifications to both businesses and individuals. Inside, discover real-world examples of how ITIL certification brought forth specific organizational improvements while proving to be a worthwhile individual investment.
Posted: 05 Feb 2013 | Published: 05 Feb 2013

Global Knowledge

CW Special Report on Oracle
sponsored by ComputerWeekly.com
WHITE PAPER: This special report, updated for 2012, gives an independent view of the challenges facing Oracle, its financial performance, the services it offers, its place in the IT market and its future strategy.
Posted: 01 Feb 2013 | Published: 01 Feb 2012

ComputerWeekly.com

Application Services: Connect and grow to create seamless, secure, and context-aware experiences
sponsored by Hewlett-Packard Company
WHITE PAPER: Access this whitepaper to learn how third-party IT services can drastically ease the pain of modernizing your IT portfolio.
Posted: 30 Jan 2013 | Published: 31 Dec 2011

Hewlett-Packard Company

CW Buyers Guide: Green IT
sponsored by ComputerWeekly.com
WHITE PAPER: This six-page Buyer’s Guide to Green IT helps CIOs and senior IT professionals to identify the issues around going green and explains the pros and cons of using third-party facilities to run IT services.
Posted: 29 Nov 2012 | Published: 26 Jan 2011

ComputerWeekly.com

Essential Strategies for Ensuring IT Data Analysis
sponsored by VMware, Inc.
WHITE PAPER: This white paper discusses various types of IT data and are examined for how close (or far) they are from being "normally" distributed.
Posted: 21 Aug 2012 | Published: 30 Dec 2011

VMware, Inc.

Assess IT as a service : Enterprise Cloud Services–Virtual Private Cloud, Proof of Concept
sponsored by Hewlett-Packard Limited
WHITE PAPER: Read this white paper to learn how you can test out enterprise cloud services – specifically the virtual private cloud – and see how it performs in conjunction with your current systems.
Posted: 16 Aug 2012 | Published: 16 Aug 2012

Hewlett-Packard Limited

Grow Your Business : HP AllianceOne Partner Program
sponsored by Hewlett-Packard Company
WHITE PAPER: This resource details a partnership program specifically designed for resellers and service providers that offers an integrated set of technical, marketing, sales and collaboration services to help you grow your business and better meet today's customer needs.
Posted: 28 Jun 2013 | Published: 28 Jun 2013

Hewlett-Packard Company

EMA Radar™ for Advanced Performance Analytics (APA) Use Cases: Q4 2012
sponsored by Hewlett-Packard Limited
WHITE PAPER: This EMA Radar Report details how a suite of advanced performance analytics (APA) solutions combines predictive analytics with a dynamic service model to provide an intelligent framework around alerts, help you achieve faster MTTR, proactively manage application performance, and much more.
Posted: 28 Jun 2013 | Published: 31 Dec 2012

Hewlett-Packard Limited

Empowering business mobility through virtualization
sponsored by Citrix
WHITE PAPER: Desktop and application virtualization can help you embrace workshifting, consumerization, Bring Your Own Device (BYOD) and other mobile initiatives without sacrificing security. This white paper explores the factors of a successful mobility project and explains how you can craft comprehensive BYOD policies.
Posted: 27 Sep 2012 | Published: 22 Jun 2012

Citrix

The Perfect Combo: ITIL, I.T. Service Management, and Social Media
sponsored by BMC Software, Inc.
WHITE PAPER: Access this white paper to discover how your service desk can facilitate higher levels of productivity for end users with the integration of social media. Help your business gain improved service delivery and support, as well as improved overall customer satisfaction.
Posted: 20 Aug 2012 | Published: 20 Aug 2012

BMC Software, Inc.

Gaining Efficiency and Business Value through Better Management of your IT Infrastructure
sponsored by IBM
WHITE PAPER: This white paper takes a closer look at the processes involved in IT infrastructure management. Get advice to help you select the right tools for the job, maintain server software and firmware, and more.
Posted: 31 Jul 2012 | Published: 01 Aug 2011

IBM

Linux Management with Red Hat Network Satellite Server : Measuring Business Impact and ROI
sponsored by Red Hat and HP
WHITE PAPER: Read this white paper to learn about a new network satellite server that can help you simplify and improve Linux management while reducing costs.
Posted: 18 Jul 2012 | Published: 18 Jul 2012

Red Hat and HP

Business service management 101: Manage IT with a business focus
sponsored by IBM
WHITE PAPER: Astrong IT and network infrastructures are the foundation to providing betterapplications and services are essential to meeting your organization's businessobjectives. This white paper reveals how managing your infrastructure with aneye to the bottom line is critical in today's business climate.
Posted: 17 Jul 2012 | Published: 31 Jan 2012

IBM

Riding the Cloud To Improve Your Top- and Bottom-Line Economics
sponsored by Cisco Systems, Inc.
WHITE PAPER: Review this white paper for tips on selecting - and planning - the right cloud strategy for your organization so you can enjoy all the benefits the cloud has to offer.
Posted: 13 Jul 2012 | Published: 30 Apr 2012

Cisco Systems, Inc.

Delivering an Integrated Infrastructure for the Cloud
sponsored by HP & Intel®
WHITE PAPER: Read this white paper to learn how your organization can move beyond the traditional product-centric approach to a service-centric private/hybrid cloud model that can significantly simplify your IT infrastructure, reducing operating costs and management burden, as well as improving your ability to respond to evolving organizational demands.
Posted: 11 Jul 2012 | Published: 31 May 2012

HP & Intel®

Enterprise Services for Cloud Computing. Flexibly support your hybrid delivery environment
sponsored by Hewlett-Packard Limited
WHITE PAPER: This white paper introduces a new stack of services designed to help you embrace cloud computing. Discover the benefits they can offer your business and learn how they can drive innovation.
Posted: 10 Jul 2012 | Published: 10 Jul 2012

Hewlett-Packard Limited

Best Practices for Migrating to a New Service Desk Platform
sponsored by Nimsoft, Inc.
WHITE PAPER: This white paper offers guidelines and best practices for IT organizations that are in the midst of, or are planning a migration to a new service desk platform. Within, learn how you can effortlessly migrate your tickets, workflow, knowledge articles, and more.
Posted: 05 Jul 2012 | Published: 05 Jul 2012

Nimsoft, Inc.

A FIRST LOOK AT ORACLE BPM SUITE 11G
sponsored by Oracle Corporation
WHITE PAPER: Read this white paper to explore the advanced features and capabilities offered in Oracle's BPM Suite 11g and discover the advantages it can offer your organization.
Posted: 03 Jul 2012 | Published: 25 Jun 2012

Oracle Corporation

TeradiciAPEX™2800: Addressing the next VDI bottleneck
sponsored by Teradici Corporation
WHITE PAPER: Read this white paper to learn about an advanced solution that can mitigate the IT management challenges that virtual desktop infrastructure (VDI) can introduce.
Posted: 29 Jun 2012 | Published: 21 May 2013

Teradici Corporation

Developing an effective resiliency capability within a cloud design
sponsored by IBM
WHITE PAPER: Read this white paper to learn how to develop a reliable resiliency management program for your cloud environment. Review the key elements, business areas and questions you should consider.
Posted: 27 Jun 2012 | Published: 31 Aug 2011

IBM
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IT SERVICE MANAGEMENT DEFINITION (continued): …  Library) is a globally recognized collection of best practices for information technology (IT) service management.ITSM audits are based on analysis of four key performance indicators in specific ways: Growth and value, which involves tracking revenue growth against investment and utilization. Budget adherence, which involves optimizing the use of available funds and avoiding unnecessary expenditures. Risk impact, which involves identifying and evaluating the consequences of risks taken or avoided. Communication effectiveness, which involves examining customer feedback and gauging customer … 
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