IT Service Management White Papers

FREE MEMBERSHIP - Create your personalized Bitpipe Service!

May 21, 2013

IT Management >
IT Service Management
ALSO CALLED: ITSM DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure … Definition continues below.
IT Service Management White Papers (View All Report Types)
51 - 75 of 216 Matches Previous Page \| Next Page

Top ten reasons to automate your IT processes sponsored by Hewlett-Packard Limited WHITE PAPER: As IT infrastructures become larger and more complex the need for automation increases for both it's organisational efficiency and knowledge retention. Automation technology can help address alerts and incidents, as well as increase infrastructure up time while reducing operational costs. Posted: 03 Aug 2012 \| Published: 03 Aug 2012 TOPICS: Data Center Infrastructure Efficiency \| Data Center Management \| Data Management \| Data Management Software \| IT Best Practices \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Management \| ITIL \| Knowledge Management

Enterprise Services for Cloud Computing. Flexibly support your hybrid delivery environment sponsored by Hewlett-Packard Limited WHITE PAPER: This white paper introduces a new stack of services designed to help you embrace cloud computing. Discover the benefits they can offer your business and learn how they can drive innovation. Posted: 10 Jul 2012 \| Published: 10 Jul 2012 TOPICS: Cloud Computing \| Cloud CRM \| Cloud Management \| Hybrid clouds \| IT Infrastructure \| IT Management \| IT Service Management

Get value sooner. HP Enterprise Cloud Services for SAP Applications sponsored by Hewlett-Packard Limited WHITE PAPER: Read this white paper to learn about new virtual private cloud services that can help you meet the pressing demands of your end-users without overstretching your budget. Posted: 06 Jul 2012 \| Published: 06 Jul 2012 TOPICS: Cloud Computing \| Cloud CRM \| Cloud Management \| IT Service Management \| IT Services \| Private Cloud \| Private cloud computing

TeradiciAPEX™2800: Addressing the next VDI bottleneck sponsored by Teradici Corporation WHITE PAPER: Read this white paper to learn about an advanced solution that can mitigate the IT management challenges that virtual desktop infrastructure (VDI) can introduce. Posted: 29 Jun 2012 \| Published: 21 May 2013 TOPICS: Desktop Virtualization \| IT Infrastructure \| IT Management \| IT Service Management \| VDI \| Virtual Desktop Infrastructure \| Virtual Machine

Why ITIL® is Important sponsored by Global Knowledge WHITE PAPER: Discover what the Information Technology Infrastructure Library (ITIL) is and what benefits your organization can gain from leveraging this set of best practices, such as improved service delivery and increased agility. Posted: 16 Apr 2012 \| Published: 16 Apr 2012 TOPICS: Best Practices \| Change Management \| IT Management \| IT Service Management \| IT Services \| ITIL \| Service Level Management

Mind the Gap: What is an ITIL Gap Analysis? sponsored by Global Knowledge WHITE PAPER: Discover how a gap analysis can reveal areas where the reality and long-term vision of your organization are diverging and provide the momentum needed to start adopting service management best practices. Find out how gap analysis can help your company identify what it does well and how to achieve its goals. Posted: 13 Apr 2012 \| Published: 13 Apr 2012 TOPICS: Best Practices \| CIOs \| IT Auditing \| IT Best Practices \| IT Infrastructure \| IT Management \| IT Service Management \| IT Systems \| ITIL

Gaining Efficiency and Business Value through Better Management of your IT Infrastructure sponsored by IBM WHITE PAPER: This white paper takes a closer look at the processes involved in IT infrastructure management. Get advice to help you select the right tools for the job, maintain server software and firmware, and more. Posted: 31 Jul 2012 \| Published: 01 Aug 2011 TOPICS: Data Center Design \| Data Center Management \| Data Centers \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Service Management \| IT Services

Linux Management with Red Hat Network Satellite Server : Measuring Business Impact and ROI sponsored by Red Hat and HP WHITE PAPER: Read this white paper to learn about a new network satellite server that can help you simplify and improve Linux management while reducing costs. Posted: 18 Jul 2012 \| Published: 18 Jul 2012 TOPICS: Applications Management \| Database Management \| IT Management \| IT Service Management \| Linux \| Linux Desktop Environment \| Linux Server Hardware \| Server Hardware

Business service management 101: Manage IT with a business focus sponsored by IBM WHITE PAPER: Astrong IT and network infrastructures are the foundation to providing betterapplications and services are essential to meeting your organization's businessobjectives. This white paper reveals how managing your infrastructure with aneye to the bottom line is critical in today's business climate. Posted: 17 Jul 2012 \| Published: 31 Jan 2012 TOPICS: Cloud Storage Strategy \| Data Center Infrastructure Efficiency \| Data Center Management \| Data Center Networking \| IT Asset Management \| IT Asset Management Software \| IT Consulting Services \| IT Infrastructure \| IT Management \| IT Management Services \| IT Outsourcing Services \| IT Service Management

Riding the Cloud To Improve Your Top- and Bottom-Line Economics sponsored by Cisco Systems, Inc. WHITE PAPER: Review this white paper for tips on selecting - and planning - the right cloud strategy for your organization so you can enjoy all the benefits the cloud has to offer. Posted: 13 Jul 2012 \| Published: 30 Apr 2012 TOPICS: Cloud Computing \| Cloud Management \| Cloud Storage \| Data Center Infrastructure Efficiency \| Data Center Management \| Data Center Networking \| Data Centers \| IT Asset Management \| IT Best Practices \| IT Consulting Services \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Management

Delivering an Integrated Infrastructure for the Cloud sponsored by HP & Intel® WHITE PAPER: Read this white paper to learn how your organization can move beyond the traditional product-centric approach to a service-centric private/hybrid cloud model that can significantly simplify your IT infrastructure, reducing operating costs and management burden, as well as improving your ability to respond to evolving organizational demands. Posted: 11 Jul 2012 \| Published: 31 May 2012 TOPICS: Cloud Computing \| Cloud Management \| Cloud Storage \| Cloud Storage Services \| Cloud Storage Strategy \| Data Center Design \| Data Center Management \| Data Centers \| IT Asset Management \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Management

Best Practices for Migrating to a New Service Desk Platform sponsored by Nimsoft, Inc. WHITE PAPER: This white paper offers guidelines and best practices for IT organizations that are in the midst of, or are planning a migration to a new service desk platform. Within, learn how you can effortlessly migrate your tickets, workflow, knowledge articles, and more. Posted: 05 Jul 2012 \| Published: 05 Jul 2012 TOPICS: IT Best Practices \| IT Industry \| IT Infrastructure \| IT Management \| IT Managers \| IT Service Centers \| IT Service Management \| IT Services \| ITIL

A FIRST LOOK AT ORACLE BPM SUITE 11G sponsored by Oracle Corporation WHITE PAPER: Read this white paper to explore the advanced features and capabilities offered in Oracle's BPM Suite 11g and discover the advantages it can offer your organization. Posted: 03 Jul 2012 \| Published: 25 Jun 2012 TOPICS: Business Process Automation \| Business Process Management \| Business Process Modeling \| Business Processes \| IT Management \| IT Service Management \| SOA

Developing an effective resiliency capability within a cloud design sponsored by IBM WHITE PAPER: Read this white paper to learn how to develop a reliable resiliency management program for your cloud environment. Review the key elements, business areas and questions you should consider. Posted: 27 Jun 2012 \| Published: 31 Aug 2011 TOPICS: Business Continuity Planning \| Cloud Backup \| Cloud Computing \| Cloud Disaster Recovery \| IT Infrastructure \| IT Management \| IT Service Management \| IT Systems

Make Group Policies Do More and Reach Further sponsored by Quest Software, now a part of Dell WHITE PAPER: This white paper introduces the latest desktop management platform that can help expand the benefits of Group Policy and overcome its various deficiencies. Explore the advantages it can provide and review the advanced features it offers. Posted: 25 Jun 2012 \| Published: 20 Jun 2012 TOPICS: Configuration Management \| Desktop Management \| Desktop Virtualization \| Group Policy \| IT Service Management \| Virtual Desktop Infrastructure \| Virtual Machine

Empowering business mobility through virtualization sponsored by Citrix WHITE PAPER: Desktop and application virtualization can help you embrace workshifting, consumerization, Bring Your Own Device (BYOD) and other mobile initiatives without sacrificing security. This white paper explores the factors of a successful mobility project and explains how you can craft comprehensive BYOD policies. Posted: 22 Jun 2012 \| Published: 22 Jun 2012 TOPICS: Applications Management \| Desktop Applications Management \| Desktop Virtualization \| IT Infrastructure \| IT Service Management \| Mobile Device Management \| Remote Access Security

Riding the Cloud To Improve Your Top- and Bottom- Line Economics sponsored by Cisco Systems, Inc. WHITE PAPER: Read this white paper to explore insights that can help you better understand what the cloud is and what it can offer your business. Discover essential tips and tricks that can ensure a smooth and successful cloud adoption. Posted: 18 Jun 2012 \| Published: 18 Jun 2012 TOPICS: Cloud Computing \| Cloud CRM \| Cloud Management \| Data Center Management \| IT Infrastructure \| IT Management \| IT Service Management

Cisco Cloud Intelligent Network: Connect the World of Many Clouds sponsored by Cisco Systems, Inc. WHITE PAPER: This white paper explores a new cloud architecture that delivers the advanced capabilities and features your environment requires. Discover the important role the network plays in the success of cloud service delivery and learn how to enhance your users' cloud experiences. Posted: 18 Jun 2012 \| Published: 07 Jun 2012 TOPICS: Cloud Computing \| Cloud CRM \| Cloud Management \| Intelligent Networks \| IT Infrastructure \| IT Service Management \| Network Architectures

Part the Clouds: Take next steps on the Journey sponsored by Dell, Inc. WHITE PAPER: Discover the three critical steps to a successful cloud implementation in this concise white paper. Find out what questions to ask at each stage of the process to make the most informed decisions. Posted: 18 Jun 2012 \| Published: 31 May 2011 TOPICS: Cloud Computing \| Cloud Management \| Data Center Management \| IT Infrastructure \| IT Service Management \| Private Cloud

Cloud: What an Enterprise Must Know sponsored by Cisco Systems, Inc. WHITE PAPER: This white paper discusses essential tools and strategies to leverage when making plans for cloud migration. Learn what the cloud really is, what it can offer your organization and key questions to consider before going forward with deployment plans. Posted: 13 Jun 2012 \| Published: 13 Jun 2012 TOPICS: Applications Management \| Cloud Computing \| Cloud CRM \| Cloud Management \| IT Infrastructure \| IT Management \| IT Service Management

The Cloud's Impact on the Future of IT sponsored by Hewlett-Packard Company WHITE PAPER: Read this white paper to explore the impact that cloud computing has on traditional IT practices and discover the importance of adjusting your mindset to accommodate the new trend. Learn how to meet the demands of your line of business customers so you can prevent them from outsourcing to external service providers instead. Posted: 11 Jun 2012 \| Published: 31 Oct 2011 TOPICS: Cloud Computing \| Cloud CRM \| Cloud Management \| IT Management \| IT Service Management \| IT Services \| Outsourcing

Admiral Group ensures superb performance and scalability sponsored by IBM WHITE PAPER: Read this white paper to learn how one growing organization leveraged an advanced platform to scale and meet increasing demands. Discover how they were able to improve the overall performance of their systems, enabling them to cut costs and respond quicker to changing requirements. Posted: 06 Jun 2012 \| Published: 30 Jun 2011 TOPICS: Cloud Computing \| IT Infrastructure \| IT Management \| IT Service Management \| IT Systems \| Server Provisioning \| Server Virtualization \| Systems Management

The Cloud: Benefits Beyond ROI sponsored by NaviSite, Inc. WHITE PAPER: This essential resource explores the benefits of cloud computing that extend beyond simple ROI calculations. Find out how your organization can leverage the soft benefits of the cloud to enhance overall productivity and accelerate time to market. Posted: 23 May 2012 \| Published: 23 May 2012 TOPICS: Cloud Computing \| IT Service Management \| IT Spending \| Private Cloud \| Productivity \| Public Cloud \| ROI

IT Management 2.0: Four Steps to Intelligently Fulfill Demand Across the IT Application and Service Delivery Lifecycle sponsored by SERENA Software, Inc. WHITE PAPER: Read this white paper to learn how a process-based approach to managing application demand can finally help IT service organizations give their user base what they want—more revenue, more market share, and more customers. Posted: 01 May 2012 \| Published: 30 Apr 2012 TOPICS: Application Development \| Application Life-Cycle Management \| Application Performance Management \| Applications Management \| IT Service Management \| IT Services

The Business Value of Adopting Advanced Support Tools and Utilities sponsored by Hewlett-Packard Company WHITE PAPER: Discover the obstacles associated with supporting advanced technology in complex IT environments. Review what you should look for when considering support features and deliverables, and learn how specific support tools can enable improved problem resolution and minimize downtime. Posted: 26 Apr 2012 \| Published: 01 Sep 2011 TOPICS: Business Process Management \| Business Process Outsourcing \| CIOs \| IT Management \| IT Management Services \| IT Managers \| IT Outsourcing Services \| IT Service Management

51 - 75 of 216 Matches Previous Page 1 2 3 4 5 6 Next Page

IT SERVICE MANAGEMENT DEFINITION (continued): … Library) is a globally recognized collection of best practices for information technology (IT) service management.ITSM audits are based on analysis of four key performance indicators in specific ways: Growth and value, which involves tracking revenue growth against investment and utilization. Budget adherence, which involves optimizing the use of available funds and avoiding unnecessary expenditures. Risk impact, which involves identifying and evaluating the consequences of risks taken or avoided. Communication effectiveness, which involves examining customer feedback and gauging customer …
IT Service Management definition sponsored by SearchCIO.com, powered by WhatIs.com an online computer dictionary

Browse by Report Type:
IT Service Management White Papers | IT Service Management Multimedia | IT Service Management IT Downloads

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines


Definitions: A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Other
TechTarget Corporate Web Site \| Media Kits All Rights Reserved, Copyright 2000 - 2013, TechTarget \| Read our Privacy Statement