LEVERAGING LIVE CHAT TO ACHIEVE HIGH FCR RATES

LEVERAGING LIVE CHAT TO ACHIEVE HIGH FCR RATES

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As enterprises begin to rely more their desktop systems and business applications to perform their daily tasks, they must minimize downtime that results from technical failures and end-user problems.  To achieve this goal, organizations can implement rapid resolution processes. Access this white paper to learn how you can leverage live chat to significantly improve customer support efficiency.

Vendor:
NTR Global
Posted:
11 Oct 2011
Published
12 Oct 2011
Format:
PDF
Length:
2 Page(s)
Type:
White Paper
Language:
English
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