IT Management  >  

IT Service Management

RSS Feed    Add to Google    Add to My Yahoo!
ALSO CALLED: ITSM
DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure  … 
Definition continues below.
IT Service Management White Papers (View All Report Types)
26 - 50 of 340 Matches Previous Page  |  Next Page
How Sembcorp Refined Faster, More Efficient Workflows
sponsored by K2
WHITE PAPER: To effectively cater to the various workflows of Sembcorp's processes, a robust and flexible workflow engine was necessary. Discover how the energy leader's technology pros achieved greater ease and speed for dependable workflows.
Posted: 15 Jul 2016 | Published: 15 Jul 2016

K2

Migration Best Practices for Red Hat Enterprise Linux
sponsored by Red Hat
WHITE PAPER: As IT systems age, they become more brittle. Download this white paper to understand the benefits of adopting the latest release of Red Hat Enterprise Linux—which will mitigate risk in the lifecycle of your server platform, and decrease the vulnerability of systems to security threats.
Posted: 15 Jul 2016 | Published: 29 Aug 2014

Red Hat

Cloud, Mobility, Big Data:Future Proof Your Organization with Consolidation
sponsored by Matrix42
WHITE PAPER: This white paper offers information on using a workspace aggregator as a way to consolidate all of your existing workflows. Download now to learn ways to overcome some of the challenges enterprises face when trying to maximize on modern technologies.
Posted: 12 Jul 2016 | Published: 01 Jul 2015

Matrix42

8 Tips for Winning the IT Asset Management Challenge
sponsored by ServiceNow
WHITE PAPER: This feature white paper outlines 8 specific recommendations for building an ITAM program that delivers measurable business value while saving you time, money, and hassle. Some of these tips include: Gaining control through metrics and reporting, automating through discovery, providing self-service options, and more.
Posted: 12 Jul 2016 | Published: 01 Jan 2016

ServiceNow

Five help desk challenges and what to do about them
sponsored by ServiceNow
WHITE PAPER: Find out the top 5 most common IT help desk challenges and how to overcome them thanks to enhanced, integrated IT Service Management (ITSM) technology that's as effective as it is affordable. Download now to learn how a more robust ITSM platform can dramatically improve the service you deliver—while radically increasing your productivity.
Posted: 12 Jul 2016 | Published: 12 Jul 2016

ServiceNow

Stage 2 ITSM eBook: Self Service - Consumerize the User Experience
sponsored by ServiceNow
WHITE PAPER: This informational white paper will serve as your guide to replacing a frustrating and slow user experience with a single, efficient, consumer-like portal that enables convenient self-service for your users. Download now and follow this blueprint to deploy a successful self-serving help desk.
Posted: 12 Jul 2016 | Published: 12 Jul 2016

ServiceNow

IDC: Delivering Enterprise Value with Service Management
sponsored by ServiceNow
WHITE PAPER: This white paper covers the important changes IT needs to make in order to keep up with tech savvy employees and emerging technology trends.
Posted: 11 Jul 2016 | Published: 11 Jul 2016

ServiceNow

The Benefits of Agentless Architecture
sponsored by Red Hat
WHITE PAPER: Discover in this white paper the top 12 benefits of implementing agentless IT architecture, utilizing an open source orchestration tool. Read on to learn to effectively manage systems by connecting to them over SSH, and employ a management tool that doesn't impose additional demands on your environment.
Posted: 11 Jul 2016 | Published: 31 Dec 2013

Red Hat

Aberdeen: Get a Technical Support Makeover and Transition to an ITSM Star
sponsored by ServiceNow
WHITE PAPER: This white paper examines how by transitioning to modern ITSM systems, IT departments can transform themselves from an archaic, inefficient, ad hoc model into a capable operation that not only fixes IT issues quickly, but also boosts the entire organization. View now and learn how to get started.
Posted: 08 Jul 2016 | Published: 08 Jul 2016

ServiceNow

Stage 1 ITSM eBook Consolidate Get Control of Service Desk
sponsored by ServiceNow
WHITE PAPER: This white paper examines how consolidation can help businesses overcome the seemingly never-ending challenges of the service desk. Read on to learn how IT infrastructure library best practices can play a critical role in improving the overall efficiency of service desk workloads.
Posted: 08 Jul 2016 | Published: 08 Jul 2016

ServiceNow

Ansible In Depth: A Playbook for Complex IT Orchestration
sponsored by Red Hat
WHITE PAPER: Discover in this white paper an in-depth overview of IT configuration management, deployment, and orchestration tool Ansible, accessible for all skill levels and purpose-built for easily deploying workloads to public and on premise clouds.
Posted: 08 Jul 2016 | Published: 08 Jul 2016

Red Hat

Controlling Software Asset Management in the Mobile Era
sponsored by Snow Software
WHITE PAPER: How can you balance growing user demands and at the same time ensure your company is not exposed to license liability? Discover how creating a software store tightly integrated with effective software management processes can meet these goals.
Posted: 15 Jun 2016 | Published: 15 Jun 2016

Snow Software

Metrics to Measure Software Asset Management Success
sponsored by Snow Software
WHITE PAPER: What does "good" software asset management look like? Uncover 8 ways to measure the strengths and weaknesses of your software asset management program.
Posted: 14 Jun 2016 | Published: 14 Jun 2016

Snow Software

IT Strategy for Delivering Efficient, Secure and Economic Infrastructure
sponsored by Red Hat
WHITE PAPER: In this invaluable resource, learn how by moving to a standard operating environment, you can achieve lower operational costs, improved security and compliance; deliver applications faster, and lay the groundwork for innovation.
Posted: 10 Jun 2016 | Published: 10 Jun 2016

Red Hat

Cloud Management Platform Use Cases
sponsored by VMware
WHITE PAPER: Explore 3 use cases for cloud management platforms (CMPs). Discover how an enterprise-ready CMP can improve IT agility and overcome barriers to intelligent operations management, automated IT and IaaS, and DevOps-ready IT.
Posted: 06 Jun 2016 | Published: 06 Jun 2016

VMware

State of Work: Service Experience Gap
sponsored by ServiceNow
WHITE PAPER: This white paper examines how businesses can close the gap in their workplace services by taking a full-on consumerization approach to their strategies. Read on to learn more.
Posted: 31 May 2016 | Published: 31 May 2016

ServiceNow

Video Collaboration in the Field: Resolve Issues Faster
sponsored by LogMeIn, Inc.
WHITE PAPER: As customer expectations rise and competition becomes more intense, service organizations need a way to resolve issues faster. Explore how collaborative video tools can improve issue resolution and deliver better customer experiences.
Posted: 24 May 2016 | Published: 31 Jul 2015

LogMeIn, Inc.

Evolving IT from Provider to Partner
sponsored by MuleSoft
WHITE PAPER: Learn how to design IT processes to lead the charge in enabling connectivity between business divisions. Explore how you can leverage IT transformation and API management to unify your company and spark innovation. In addition, tap into the 3 top outcomes for a center of IT enablement.
Posted: 21 Apr 2016 | Published: 21 Apr 2016

MuleSoft

Edinburgh Computer Services Breaks Down the Silos of Chaos
sponsored by ConnectWise
WHITE PAPER: In this case study, discover how Edinburgh Computer Services overcame its disjointed information tracking system and adopted an integrated platform that enabled them to grow and improve productivity.
Posted: 20 Apr 2016 | Published: 20 Apr 2016

ConnectWise

The Buyer's Guide to Innovation Management Platforms
sponsored by Spigit
WHITE PAPER: Did you know that advanced crowd science algorithms will surface innovations with the highest potential? Discover 5 criteria with which you should scrutinize potential innovation management platforms to distinguish their offerings. Read on to determine how to foster innovation and sustained customer engagement.
Posted: 24 Jun 2016 | Published: 24 Jun 2016

Spigit

5 Ways to Create a Successful Innovation Program
sponsored by Spigit
WHITE PAPER: What exactly does it take to create sustainable innovation program, driving impactful results to both the business side and IT? Learn how to implement a successful crowdsourced innovation program with the 5 methods outlined in this white paper.
Posted: 23 Jun 2016 | Published: 23 Jun 2016

Spigit

Delivering Enterprise Value with Service Management
sponsored by ServiceNow
WHITE PAPER: This IDC Research report provides an analysis of the business value that 10 businesses are achieving with cloud-based IT service management services. Read on to increase service management productivity across your business by automating repeatable processes, and more.
Posted: 20 Jun 2016 | Published: 31 Mar 2015

ServiceNow

Today's State of Work: The IT Service Experience Gap
sponsored by ServiceNow
WHITE PAPER: Read this report to discover several key steps you can take to close the gap between IT service expectations and actual delivery, including instruction on streamlining processes, automating tasks, and creating refined digital interfaces for your applications.
Posted: 17 Jun 2016 | Published: 17 Jun 2016

ServiceNow

The Future of IT: From Chaos to Service Automation
sponsored by ServiceNow
WHITE PAPER: Download this exclusive white paper to learn how service automation offers a life raft for those IT departments struggling to stay afloat in the new sea of complexities. View now and find a clear way in your voyage to modern IT success.
Posted: 17 Jun 2016 | Published: 17 Jun 2016

ServiceNow

Top 3 Reasons Your Enterprise Network Matters More in the Cloud Era
sponsored by Juniper Networks, Inc.
WHITE PAPER: Traditional networks simply can't handle all the implications of the cloud. Explore the top 3 IT trends that will impact your cloud networking strategy, and learn how to build a network that's 100% cloud-ready.
Posted: 04 May 2016 | Published: 31 Dec 2015

Juniper Networks, Inc.
26 - 50 of 340 Matches Previous Page    1 2 3 4 5    Next Page
 
IT SERVICE MANAGEMENT DEFINITION (continued): …  Library) is a globally recognized collection of best practices for information technology (IT) service management.ITSM audits are based on analysis of four key performance indicators in specific ways: Growth and value, which involves tracking revenue growth against investment and utilization. Budget adherence, which involves optimizing the use of available funds and avoiding unnecessary expenditures. Risk impact, which involves identifying and evaluating the consequences of risks taken or avoided. Communication effectiveness, which involves examining customer feedback and gauging customer … 
IT Service Management definition sponsored by SearchCIO.com, powered by WhatIs.com an online computer dictionary

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2016, TechTarget | Read our Privacy Statement