Showing the Value of Your Services and Becoming a Trusted Advisor
sponsored by Solarwinds MSP
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This informative guide explores 7 key tips for MSP success and how you can provide top-tier services.
Posted: 25 Apr 2014 | Published: 25 Apr 2014
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Cloud Computing: Changing the Role and Relevance of IT Teams
sponsored by Data3
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In this informative resource, take a look at how the business computing landscape is changing as a result of cloud adoption, and learn how IT leaders can harness the power of the cloud to reclaim their relevance and reach success.
Posted: 03 Apr 2014 | Published: 31 Jan 2014
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EMA/CXP Research Report: The Changing Role of the Service Desk in the Age of Cloud and Agile
sponsored by IBM
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This whitepaper reveals the results of a study that will show you how and why your IT service desk needs to adapt to the times.
Posted: 02 Apr 2014 | Published: 10 Apr 2013
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Exploring Business and IT Friction: Myths and Realities
sponsored by BMC Software, Inc.
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This whitepaper explores the sources of friction between business users and IT and offers up recommendations on how to adjust your strategy to minimize these problems.
Posted: 27 Feb 2014 | Published: 17 Apr 2013
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Develop Hybrid Delivery Solutions Using HP Infrastructure Services
sponsored by Hewlett-Packard Enterprise
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This whitepaper covers how a hybrid IT delivery environment can help you keep up with new technologies and demands.
Posted: 24 Feb 2014 | Published: 13 Feb 2013
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The Perfect Combo: ITIL, ITSM and Social Media
sponsored by BMC Software, Inc.
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This whitepaper details how social media is changing IT and covers the value it can bring to your service desk.
Posted: 24 Feb 2014 | Published: 24 Feb 2014
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The Forrester Wave: Global Workplace Services, Q1 2013
sponsored by Hewlett-Packard Enterprise
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This whitepaper provides a 36-criteria evaluation of workplace services vendors, identifying the 8 most significant global workplace services providers.
Posted: 19 Feb 2014 | Published: 19 Feb 2014
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The Future of IT: A Customer First Approach
sponsored by BMC Software, Inc.
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This whitepaper covers a new approach IT has to take in treating its internal users like customers, focusing on and catering to their needs.
Posted: 17 Feb 2014 | Published: 13 Feb 2013
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3 Tough Questions to Ask Your ICT Support Provider to Ensure Its Services Match Your Needs
sponsored by Dimension Data
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This whitepaper reviews 3 tough questions to ask your IT services provider to ensure that they are meeting your organizational needs.
Posted: 03 Feb 2014 | Published: 03 Feb 2014
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Dell Performance Analysis Collection Kit
sponsored by DellEMC and Intel®
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This whitepaper details a tool that can help you feel confident in your mission-critical IT solution decisions.
Posted: 27 Dec 2013 | Published: 13 Dec 2013
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Want Personalized Service Delivery? Consider MyIT.
sponsored by BMC Software
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This whitepaper covers how users demand the same availability and performance from their work IT services and applications as they find from those they use in their spare time.
Posted: 20 Dec 2013 | Published: 20 Dec 2013
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Emerging Markets Are Upbeat on Cloud
sponsored by Cisco Systems, Inc.
WHITE PAPER:
This whitepaper details the results of an extensive study that was conducted to find out the impact of new trends on IT consumption.
Posted: 17 Dec 2013 | Published: 07 Oct 2013
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POSCO ICT builds agile IT Infrastructure with Red Hat Solutions on Intel XEON Severs
sponsored by Red Hat and Intel
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In this case study, you’ll discover how one IT service provider was able to replace its complex IT infrastructure with Red Hat Enterprise Linux and Intel Xeon processor-based servers.
Posted: 17 Dec 2013 | Published: 17 Dec 2013
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Cisco Global Cloud Index Q&A
sponsored by Cisco Systems, Inc.
WHITE PAPER:
This whitepaper is a Q&A about the Cisco cloud index that will give you a full understanding of how it works and how you can use it to help you run your data center.
Posted: 11 Dec 2013 | Published: 11 Dec 2013
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Transformative Service Management - Reinventing Service Management for the New Style of IT
sponsored by Hewlett Packard Enterprise
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This white paper details the changes that have transformed IT and how they should be viewed as an opportunity for the department to reassert its value.
Posted: 26 Nov 2013 | Published: 22 Oct 2013
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Dimensional Research - Uncovering the Business Value of IT Service Management
sponsored by Hewlett Packard Enterprise
WHITE PAPER:
The rapidly changing world of IT can be tough to adapt to, especially with further decentralization via the cloud. This white paper highlights IT service management and how it can increase your business efficiency.
Posted: 26 Nov 2013 | Published: 31 Dec 2011
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Getting on the Right Side of Capex vs. Opex Divide
sponsored by Rackspace Technology
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This whitepaper looks at the financial and man-power advantages of managed colocation in contrast to in-house server management, and traditional hardware colocation.
Posted: 11 Nov 2013 | Published: 01 Nov 2012
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Mitigating the Risks of Outsourcing
sponsored by Hewlett Packard Enterprise
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When opting for an outsourcing program, CIOs should check the reliability, financial stability and reputation of service providers, advices Shailesh Joshi, head of corporate IT at Godrej Industries. Get further outsourcing insights in this resource.
Posted: 06 Nov 2013 | Published: 06 Nov 2013
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The Top 10 Criteria for Selecting A Managed Services Provider
sponsored by IBM
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In this white paper, you will uncover the top 10 most important criteria to consider when selecting a managed service provider. Access this paper now to evaluate several providers to see if they support multivendor environments and provide consistent global service delivery.
Posted: 06 Nov 2013 | Published: 06 Nov 2013
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Efficient and Effective Strategies for ITIL and ITSM
sponsored by ORSYP
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This expert guide details how to get the right ITIL and ITSM tools and processes in place to do and effective and efficient job.
Posted: 05 Nov 2013 | Published: 05 Nov 2013
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IT as a service provider: Accelerating business results
sponsored by Dell Software
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In this resource, learn how you can increase collaboration between business and IT, with a multi-cloud management technology. Read on to discover how it enables IT to take and maintain control over cloud operations, while seamlessly meeting all the needs of business users.
Posted: 31 Oct 2013 | Published: 23 Oct 2013
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Amplifying the Signal in the Noise of IT Monitoring
sponsored by Zenoss, Inc.
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This case study details the value of moving past the traditional, fragmented approach to IT monitoring.
Posted: 30 Oct 2013 | Published: 30 Oct 2013
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Market Overview: SaaS IT Service Management Tools
sponsored by BMC Software, Inc.
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This white paper details how to make sure you are selecting the right ITSM tools for your organization.
Posted: 14 Oct 2013 | Published: 21 Feb 2013
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Keep Users Happy by Integrating IT Operations and IT Support
sponsored by BMC Software, Inc.
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This white paper discusses the need to bridge the gap between sides of an IT staff and how it can help a business.
Posted: 08 Oct 2013 | Published: 09 Oct 2012
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Connecting the Clouds: Best Practices for Integrating IT Service Management
sponsored by BMC Software, Inc.
WHITE PAPER:
This whitepaper covers creating a corporate-wide integration strategy for Software-as-a-Service that meets business needs and improves your quality of service.
Posted: 08 Oct 2013 | Published: 08 Oct 2013
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