IT Service Management White Papers

WHITE PAPER: Intel's Cloud 2015 Vision is that cloud computing is federated, automated, and client-aware. Moving the industry toward that promise will require a focus on three industry-wide pillars of cloud computing - efficiency, simplification, and security - and on solutions that are open, multi-vendor and interoperable.

Posted: 08 Apr 2011 | Published: 08 Apr 2011

WHITE PAPER: The choice on how best to consume software - whether on-premises or through a Software as a Service (SaaS) model - is based on your specific requirements at different points in your business and organizational lifecycles. Check out this white paper to learn more.

Posted: 05 Apr 2011 | Published: 05 Apr 2011

WHITE PAPER: In conducting in-depth surveys with 154 IT decision-makers in North America and the UK, Forrester found that enterprises achieved better IT efficiency and better support for corporate goals by providing integrated, real-time, and accurate information through the implementation of customizable, real-time dashboards.

Posted: 22 Mar 2011 | Published: 21 Mar 2011

WHITE PAPER: Join Gartner analysts from 28 February to 1 March in Dubai, industry thought leaders and a select group of your peers to find new answers to new questions - and learn how your IT leadership can create and follow the path to world class best practice.

Posted: 28 Jan 2011 | Published: 28 Jan 2011

WHITE PAPER: In this article Chris Martin discusses the importance of marketing yourself to your clients and how you should do it.

Posted: 22 Dec 2010 | Published: 22 Dec 2010

WHITE PAPER: This paper examines the best ways to deliver IT support to businesses as a managed services provider.

Posted: 22 Dec 2010 | Published: 22 Dec 2010

WHITE PAPER: In this article Chris Martin discusses his experience as a managed services provider to small businesses in the surrounding area with one of the fastest growing and most well-reputed IT Support Companies in his country. He also discusses how he started working at GFI and creating the idea for GFI MAX Remote Management software.

Posted: 22 Dec 2010 | Published: 22 Dec 2010

WHITE PAPER: This paper examines the benefits of Managed Services using the GFI Building Blocks program.

Posted: 22 Dec 2010 | Published: 22 Dec 2010

WHITE PAPER: The current utilities environment requires companies to decrease costs while increasing the ability to control utility assets. One key challenge is how to take advantage of new technologies to better manage the delivery of service to customers today and into the future. IBM Service Management for the IUN provides a blueprint for getting started.

Posted: 06 Dec 2010 | Published: 06 Dec 2010

WHITE PAPER: This executive brief will illustrate the progression of service management since the 1990s, illuminate the hidden service life cycles and discuss how, once they are visible, we can start to make them work — to improve services and better align IT with business objectives.

Posted: 03 Dec 2010 | Published: 03 Dec 2010

WHITE PAPER: While virtualization can enable more efficient infrastructures, it does not address the single largest cost element for most data centers—the labor to manage this environment. Read the white paper to find out how IBM Service Management Solutions can help you implement and manage your virtualized environment.

Posted: 25 Oct 2010 | Published: 08 Jul 2009

WHITE PAPER: This IBM white paper will show you how you can help your organization manage incidents and problems, restore critical services, and minimize service desk calls in this white paper.

Posted: 22 Oct 2010 | Published: 15 Jan 2010

WHITE PAPER: Build a Cloud computing infrastructure with maximum availability, performance and security. This white paper shows how you can support public, private or hybrid Cloud configurations, scale app delivery, and support multi-tenant environments with the best load balancing technology.

Posted: 14 Oct 2010 | Published: 14 Oct 2010

WHITE PAPER: This paper will discuss how cloud is helping enterprises, governments and industries around the globe meet their current challenges through key value drivers.

Posted: 13 Oct 2010 | Published: 15 Sep 2010

WHITE PAPER: To appropriately apply the principles of DCSM, a comprehensive enterprise solution must be able to provide significant levels of control over the infrastructure. Aperture VISTA® is the only enterprise-wide solution to be able to deliver all aspects of DCSM with a multidimensional perspective.

Posted: 30 Jul 2010 | Published: 30 Jul 2010

WHITE PAPER: This executive brief will illustrate the progression of service management since the 1990s, illuminate the hidden service life cycles and discuss how, once they are visible, we can start to make them work — to improve services and better align IT with business objectives.

Posted: 22 Jul 2010 | Published: 22 Jul 2010

WHITE PAPER: IBM delivers unified storage management that is superior to legacy solutions, resulting in greater efficiency that reduces costs, improves performance, delivers unmatched scalability to better meet service levels and offers a higher level of reliability to manage risk.

Posted: 21 Jul 2010 | Published: 14 Sep 2009

WHITE PAPER: Read this paper for a discussion of TCO components and complexities, as well as cost analysis and business impacts that companies should consider when building a business case. This paper offers tips for assessing the total cost of ownership in delivering best practices through an in-house IT service delivery model.

Posted: 29 Mar 2010 | Published: 15 Jun 2009

WHITE PAPER: This paper explains ASG's unique, automated solution for discovery and dependency mapping for change and configuration management.

Posted: 23 Feb 2010 | Published: 23 Feb 2010

WHITE PAPER: IT workload automation results in average annual savings in staff costs alone of $750,000. Learn more about automating complex IT processes - read the white paper.

Posted: 17 Feb 2010 | Published: 17 Feb 2010

WHITE PAPER: Enterprises have struggled with workload automation (WLA) implementation because of its complexities, dependencies, and costs. These obstacles existed primarily because WLA was simply not a mature technology. However, today WLA solutions are widely accessible and achievable. Read this paper to learn about the latest innovations.

Posted: 08 Feb 2010 | Published: 08 Feb 2010

WHITE PAPER: Many CIOs recognize the power of cloud computing and are looking to implement the technology in their own IT realms. But with all the noise in the market about cloud computing, how do you know where to begin? Learn how to better improve service delivery to your business with cloud computing.

Posted: 26 Jan 2010 | Published: 26 Jan 2010

WHITE PAPER: This white paper describes the importance of managing energy consumption in data centers and provides an overview of the problems and issues associated with "greening" today's data centers.

Posted: 12 Nov 2009 | Published: 11 Aug 2008

WHITE PAPER: The Dell™ Management Console Powered by Altiris™ from Symantec™ provides a comprehensive management platform based on standardized IT Infrastructure Library (ITIL) processes—facilitating the adoption of industry best practices and helping streamline and simplify IT management in enterprise data centers.

Posted: 15 Oct 2009 | Published: 01 Mar 2009

WHITE PAPER: In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and...

Posted: 18 Jun 2009 | Published: 15 Jun 2009