All resources sponsored by:

NTR Global

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The 10 worst practices for Technical Support and how to overcome them
sponsored by NTR Global
WHITE PAPER:Delivering superior service and support is more important than ever as companies strive to differentiate themselves from the competition. In many organizations, service quality is governed by self-harming "worst practices" instead of productive best practices. Learn what these practices are and how to avoid them.
Posted: 17 Nov 2011 | Published: 17 Nov 2011
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LEVERAGING LIVE CHAT TO ACHIEVE HIGH FCR RATES
sponsored by NTR Global
WHITE PAPER:To minimize downtime caused by technical failures and end-user problems, organizations can implement rapid resolution processes. Access this white paper to learn how you can leverage live chat to significantly improve customer support efficiency.
Posted: 11 Oct 2011 | Published: 12 Oct 2011
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The 10 Worst Practices for Technical Support and How to Overcome Them
sponsored by NTR Global
WHITE PAPER:This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology.
Posted: 29 Oct 2009 | Published: 29 Oct 2009
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Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment
sponsored by NTR Global
WHITE PAPER:Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.
Posted: 29 Oct 2009 | Published: 29 Oct 2009
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QUOCIRCA BRIEFING - Remote IT Management
sponsored by NTR Global
WHITE PAPER:IT managers and managed service providers, to which the task is often outsourced, must have flexible access to powerful tools and an ability to share the data those tools rely on.
Posted: 05 Jan 2009 | Published: 31 Dec 2008
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