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| Nov 21, 2009 |
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NTR Global |
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| 3 Matches |
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Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support
| sponsored by NTR Global
PRESENTATION:
This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.
Posted: 29 Oct 2009 | Published: 29 Oct 2009
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Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment
| sponsored by NTR Global
WHITE PAPER:
Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.
Posted: 29 Oct 2009 | Published: 29 Oct 2009
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The 10 Worst Practices for Technical Support and How to Overcome Them
| sponsored by NTR Global
WHITE PAPER:
This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well?intentioned management blunders and discuss good and bad uses of support technology.
Posted: 29 Oct 2009 | Published: 29 Oct 2009
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