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Customer Support Centers White Papers (View All Report Types)
Service Delivery Refresh Delivers High ROI, Efficiency
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: This case study explores how a leading telecom provider in Ireland restructured their reactive IT service management (ITSM) framework to one that is proactive. Learn how this new automated service delivery model achieved significant savings, better customer service ratings, and more.
Posted: 18 Nov 2015 | Published: 31 Dec 2013

Hewlett-Packard Enterprise

IT hiring activity and salary changes for 2010
sponsored by
WHITE PAPER: Our IT division recruits permanent and contract professionals into financial servicesfirms, including investment banks, hedgefunds and asset managers, and companies inthe commerce and industry and professional services sectors. We recruit business technologists from support to CTO level.
Posted: 21 Oct 2011 | Published: 15 Feb 2011

Conflicker Working Group - Lessons learned from Conflicker
sponsored by
WHITE PAPER: In November 2008, Conficker A, the first of five variants of the malware, rapidly began infecting computers which had failed to install a Microsoft patch released just weeks earlier. In late December 2008, Conficker B added new mechanisms for distribution including USB storage devices.
Posted: 24 Oct 2011 | Published: 31 Jan 2011

The Importance of Operational Excellence for IT Service Providers
sponsored by Datapipe
WHITE PAPER: In the following white paper, learn how managed IT services providers can help IT decision makers free up their time to focus on important processes that move the business forward. Read on to uncover what characteristics are necessary to have in a MSP that can provide trustworthy and valuable services for years to come.
Posted: 24 Sep 2015 | Published: 24 Sep 2015


G-Cloud Report: Service Specification Approach
sponsored by
WHITE PAPER: The G-Cloud, Government Applications Store and Data Centre Consolidation Phase 2 programme started on 5 October 2009 and will run till 12 February 2010. The programme comprises seven workstrands and a Programme Office function.
Posted: 21 Oct 2011 | Published: 07 Feb 2011

Open Group: FAIR -ISO/IEC 27005 Cookbook
sponsored by
WHITE PAPER: The purpose of this document is to help the security practitioner responsible for their organization’s risk estimation function to utilize The Open Group Risk Management Frameworkin an ISO/IEC 27005 structured process.
Posted: 24 Oct 2011 | Published: 02 Feb 2011

Pragmatic ITIL: Bridging the Gulf between Theory and Practice
sponsored by Nimsoft, Inc.
WHITE PAPER: While the consensus around the benefits of ITIL is virtually universal, ITIL initiatives run the gamut – both in terms of costs and benefits. Learn how your service management platform can play a huge role in the degree to which you realize the potential benefits of ITIL in your organization.
Posted: 04 Jan 2012 | Published: 04 Jan 2012

Nimsoft, Inc.

Deliver Secure New Business Services
sponsored by CA Technologies.
WHITE PAPER: This informative guide explores how you can deliver secure business services and improve customer experience.
Posted: 23 Jun 2014 | Published: 31 Dec 2013

CA Technologies.

IDC: Gaining Business Value through IT Services Management
sponsored by Hewlett Packard Enterprise
WHITE PAPER: IT organizations are continuously working to improve IT operations and to better align IT with business needs. Read about three HP customers that are implementing solutions that improve IT compliance, increase ROI and support higher availability.
Posted: 03 Oct 2006 | Published: 01 Feb 2006

Hewlett Packard Enterprise

Cisco® ONE: The Value of Advanced Flow Control
sponsored by Cisco Systems, Inc.
WHITE PAPER: Discover how utilizing the advanced flow control capability in Cisco Open Network Environment (ONE) can help you overcome the complex monitoring challenges you are facing today.
Posted: 28 Jun 2013 | Published: 31 May 2013

Cisco Systems, Inc.
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