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Churning White Papers (View All Report Types)
Roadmap to Modern Customer Service
sponsored by Oracle Corporation
WHITE PAPER: This informative document explains what steps to take to ensure success during the three different stages of customer service maturity. Read on to learn how implementing this framework can help you acquire and retain more customers and ultimately drive revenue.
Posted: 10 Sep 2015 | Published: 27 Mar 2014

Oracle Corporation

7 Lessons from visionary Context Marketers
sponsored by Sitecore
WHITE PAPER: Access this white paper to learn why it's critical for marketers to develop a new mindset to match the expectations of the empowered customer. Uncover how your marketing team can create intuitive, contextual experiences that exceed customer expectations.
Posted: 18 Nov 2015 | Published: 18 Nov 2015


Case Study: Research Affiliates Seeks Agile CRM Solution
sponsored by Green Beacon Solutions
WHITE PAPER: This case study follows Research Affiliates in their search for an agile CRM solution that they could adapt to support their way of doing business. View now to learn which solution they ultimately selected; the benefits they received as a result; and whether this solution could be a good fit for your organization as well.
Posted: 20 Nov 2015 | Published: 20 Nov 2015

Green Beacon Solutions

5 Reasons for Sales Teams to Embrace the Power of Analytics
sponsored by
WHITE PAPER: This e-book outlines the top five reasons why analytics is poised to transform sales. Read now for tips on keeping your team ahead when you get critical business data right where sales actually happen.
Posted: 10 Sep 2015 | Published: 10 Sep 2015

Personalized, Customer Engagement with Predictive Customer Intelligence
sponsored by IBM
WHITE PAPER: In this white paper, learn how to leverage predictive customer intelligence tools that can enable you to create seamless, consistent customer experiences across channels and brands.
Posted: 19 Oct 2015 | Published: 19 Oct 2015


How to Design an IBM BPM Solution
sponsored by IBM
WHITE PAPER: This white paper goes into significant depth about designing a business process management (BPM) system that fits your organization. Included in this guide are several important aspects you should consider when starting your project.
Posted: 10 Sep 2015 | Published: 19 Feb 2015


How to Deliver Effective Social Customer Service
sponsored by Oracle Corporation
WHITE PAPER: In this discussion, Scott Landry, Vice President of Global Customer Support at Akamai Technologies, highlights the numerous ways companies can communicate with customers via social media. Read more to learn how you can utilize social media as an effective channel to deliver quality customer support.
Posted: 10 Sep 2015 | Published: 01 Jul 2014

Oracle Corporation

Top 9 Considerations for Migrating Email Without Downtime
sponsored by Intermedia.Net
WHITE PAPER: When enterprises migrate email to the cloud, they have to ask the right questions. In this brief guide, you'll find nine elements of email migration and onboarding that you should discuss with your provider.
Posted: 13 Oct 2015 | Published: 13 Oct 2015


Cisco Unified Collaboration Solutions Infrastructure Overview
sponsored by Global Knowledge
WHITE PAPER: Learn how Cisco Unified Collaboration infrastructure products can help you provide everything from call control which provides signaling and dial plan support to the expressway series providing firewall traversal for external access.
Posted: 21 Oct 2015 | Published: 21 Oct 2015

Global Knowledge

Internet of Things (IoT) Reports and Videos
sponsored by SAP
WHITE PAPER: Access this resource portal to find a rich collection of Internet of Things (IoT) reports and videos revealing the technological, economic, and social impacts of the hyper-connected economy.
Posted: 19 Nov 2015 | Published: 19 Nov 2015

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