Churning

WHITE PAPER: There are many articles devoted to what is hot in the IT industry, so we won't rehash them here. Instead, we will focus on skills that are going away. If these skills are all you have, soon you may be in an unemployment line. If these skills are the most recent ones you have, NOW is the time to update your skill set and prepare for the future.

Posted: 08 May 2013 | Published: 08 May 2013

WHITE PAPER: Content management systems (CMSs) now play a critical role in delivering an excellent customer experience. This resource highlights the key criteria you should consider when selecting a CMS to ensure interoperability with the rest of your customer experience management tools.

Posted: 02 May 2013 | Published: 02 May 2013

WHITE PAPER: This white paper takes a look at the results of in-depth interviews with those well-versed in IT process automation. Hear from peers experienced with ITPA and uncover the real and substantial business benefits they've achieved.

Posted: 01 Mar 2013 | Published: 01 Mar 2013

WHITE PAPER: Read this case study today to discover how Vertex, an innovative tax management company, was able to obtain greater agility and a competitive advantage by implementing the right business process management (BPM) tool.

Posted: 23 Apr 2013 | Published: 23 Apr 2013

WHITE PAPER: The insurance industry is facing the demand to support growth and profitability, increase focus on the customer, and develop new data capabilities to support regulatory demands and other business imperatives. This paper explores enterprise capture technologies to accelerate their information management and leverage the power of mobile and the web.

Posted: 06 Mar 2013 | Published: 06 Mar 2013

WHITE PAPER: This resource counts down five IT-specific tips that will help you ensure your content management system (CMS) project is a success, allowing your organization to deliver a high-quality, dependable, and consistent user experience.

Posted: 03 May 2013 | Published: 31 Dec 2011

WHITE PAPER: This in-depth resource to discover how innovative insurers are adopting customer-centric practices, such as new capture-enabled technologies to automate and expedite claims processing and customer service. Find out how you can benefit from the adoption of capture technologies within your organisation.

Posted: 22 Feb 2013 | Published: 31 Dec 2012

WHITE PAPER: This benchmark study of over 300 organizations provides insight into the current state of global transportation management. Read on to find proven and practical advice that will help ensure your organization drives global transportation success.

Posted: 07 May 2013 | Published: 07 May 2013

WHITE PAPER: Leveraging analytics in your telecommunications business can greatly increase customer insight and improve the customer experience. This white paper details how you can benefit from using a proactive, customer focused, results-oriented analysis approach. View now to learn more!

Posted: 15 Mar 2013 | Published: 15 Mar 2013

WHITE PAPER: In today's world, the only way to stand out is by differentiating the experience you offer your customers. Access this exclusive resource to explore how you can improve customer experience by leveraging customer analytics- including predictive analytics, social analytics, business intelligence, and decision management.

Posted: 07 Feb 2013 | Published: 31 Dec 2012