Business of Information Technology  >   Business Processes  >   Customer Service  >   Customer Satisfaction  >  

Churning

RSS Feed    Add to Google    Add to My Yahoo!
Churning Reports
 
Better Project Management Means a Better Business & Less Worry
sponsored by ConnectWise
RESOURCE: This infographic explains how you can gain more control over projects across departments with a cohesive business management platform. Learn project management best practices enabling you to centralize documentation and maintain clear lines of communication.
Posted: 06 Jun 2017 | Published: 06 Jun 2017

ConnectWise

HelpSystems Case Study: Financial Group Automates Loan Origination Process
sponsored by HelpSystems
CASE STUDY: In this case study, discover how Aldergrove Financial Group used an automation platform to quickly and simply automate entire processes efficiently and correctly, thereby saving their IT team several hours of work a week.
Posted: 03 Aug 2017 | Published: 03 Aug 2017

HelpSystems

How Global Brands Have Developed an Online Personalization Strategy
sponsored by Cxense
CASE STUDY: A company's web content is what defines them in the eyes of their customers – and that's why personalization plays such a key role in developing a brand strategy. In this case study collection, learn how several global companies such as MediaGene and iTromsø used Cxense technology to create a better personalization experience for customers.
Posted: 10 May 2017 | Published: 10 May 2017

Cxense

How to Implement a Personalized Online Customer Experience
sponsored by Cxense
EBOOK: This e-book explores how to engage customers and increase brand recognition with strategies for delivering personalized online customer experiences. Discover how to extract the key insights you need from customer data and leverage them to make personalization a measureable, profitable reality.
Posted: 04 May 2017 | Published: 04 May 2017

Cxense

Increasing Retail Brick-and-Mortar Traffic With Innovative Digital Signage
sponsored by TechData - LG
WHITE PAPER: Read on to learn how digital signs are improving the customer experience by communicating with customers' mobile devices, creating sharper displays with pixel-by-pixel control, improve customer interaction near products, and much more.
Posted: 11 Jul 2017 | Published: 11 Jul 2017

TechData - LG

Resolve Customer Issues and Execute Service Orders with Cloud CX tools
sponsored by SAP Hybris
WHITE PAPER: How are your call center agents and on-site technicians equipped for these situations? Learn how the right tools can help you leverage omnichannel customer support, provide the right resources at the right time, and digitally transform your service organizations.
Posted: 08 Jun 2017 | Published: 08 Jun 2017

SAP Hybris

Infographic: Transforming Workforce Technology Is The Key To Improving Customer Experience
sponsored by Dell and Microsoft
RESOURCE: How can the CIO and the CEO keep talent so they can keep customers? Learn what 327 IT and business decision makers have said about measuring the employee experience, and what both teams are doing to keep theirs up.
Posted: 12 Jun 2017 | Published: 12 Jun 2017

Dell and Microsoft

2017 Customer Service Trends: Operations Become Smarter And More Strategic
sponsored by Zendesk
WHITE PAPER: This analyst report summarizes the top 10 customer service trends for 2017 that contact center leaders must pay attention to in order to deliver customer service excellence.
Posted: 19 Apr 2017 | Published: 27 Jan 2017

Zendesk

Detangle the Agent Desktop Disaster Empower Your Team to Deliver a Seamless Customer Experience
sponsored by Genesys
VIRTUAL ENVIRONMENT: Here's the truth: Your desktops are inhibiting your employees and hurting your customer relations. Watch this webcast to learn how to optimize your desktops, improve customer relations, and how to better manage customer data.
Posted: 05 Jun 2017 | Premiered: 02 Jun 2017

Genesys

Predictions for CRM Customer Service & Support
sponsored by Zendesk
RESEARCH CONTENT: According to Gartner, 50% of agent interactions will be influenced by real-time analytics. The future of customer service is evolving – and you'll need to keep up. In this Gartner report snapshot, learn what technology will play a key role in the future of great customer service, 3 report findings, and 3 recommendations for you to consider.
Posted: 18 Jul 2017 | Published: 18 Jul 2017

Zendesk
 
 
Visit WhatIs.com - a knowledge exploration and self-education tool about information technology.

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2017, TechTarget | Read our Privacy Statement