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WEBCAST: This webcast demonstrates how enterprise asset management helped Johns Hopkins Hospital improve clinical outcomes while lowering the cost of care and ensuring compliance. Learn how JHH can now more easily manage the increasingly sophisticated assortment of devices, tools and technologies that make high-quality health care possible.

Posted: 24 Apr 2013 | Premiered: Apr 24, 2013

PRESENTATION TRANSCRIPT: Today's customer is demanding easier, faster access to answers and problem solutions, and to meet these demands, many organizations turn to customer self-service strategies. Check out this presentation transcript to learn how Los Angeles Department of Water and Power implemented a customer self-service portal to standardize customer service levels.

Posted: 15 Apr 2013 | Published: 15 Apr 2013

VIRTUAL ENVIRONMENT: Los Angeles Department of Water and Power (LADWP) turned to Oracle WebCenter Portal, and LADWP customers now have a customer self-service portal which includes: account information such as bills, payments and rebate processing, application and content management integration, and multi-channel access, including mobile devices.

Posted: 04 Apr 2013 | Premiered: 04 Apr 2013

WHITE PAPER: Many organizations send out millions of emails each day, but unless you manage your email efforts correctly, you might be draining resources and frustrating your customer base. This white paper counts down four tips to help you get it right.

Posted: 08 May 2013 | Published: 31 Dec 2012

WHITE PAPER: This white paper offers helpful guidelines for those in the hospitality industry on how to blend CRM with social media and real-time marketing strategies to improve customer satisfaction, attract more guests, build business, and get higher ROI.

Posted: 30 Apr 2013 | Published: 31 Dec 2012

WHITE PAPER: Customers today are asking for an engaging, personalized web experience that pulls them in, and your business needs to deliver. Access this white paper to discover the business case for creating personalized web experiences, and discover how marketers are listening to consumers in order to optimize digital marketing strategies.

Posted: 12 Apr 2013 | Published: 12 Apr 2013

BROCHURE: Check out this infographic from HP to get started on optimizing your mobile strategy. Find out the latest trends, discover key development steps, and get access to resources that can help you start adding business value through mobility today.

Posted: 02 Apr 2013 | Published: 02 Apr 2013

WEBCAST: Oracle customers, Breg, Key Energy Services, and iRobot describe how Oracle's CRM Cloud service powers innovation and drives their businesses forward.

Posted: 03 Apr 2013 | Premiered: Oct 25, 2012

EGUIDE: This expert e-guide provides a comprehensive look at the challenges of defining a social media strategy for CRM, offers advice on choosing the right tools, and highlights how to train employees on new social media technologies.

Posted: 08 May 2013 | Published: 08 May 2013

WHITE PAPER: Data virtualization is not only a massive asset to data analytics, but it can also benefit business processes and data management. Turn to this informative white paper to look at high ROI use cases of data virtualization in operational business processing and data management across all business sectors.

Posted: 17 Apr 2013 | Published: 31 Oct 2011