The gap between the traditional customer and digital customer is widening. The technology required to deliver an effortless omnichannel customer experience (CX) is very different than the setup required for traditional customer service.
In this brief resource you can get a concise overview of state of customer service in the financial services industry with raw facts and figures. Learn about omni-channel service in the financial industry and see how financial services stack up against other industries in customer service capabilities.
Great products and competitive prices are no longer enough, customers demand personalized, responsive, customer service and support with access via digital channels like online forums to share product/service ideas. Access this concise executive summary to learn the benefits of using Oracle cloud products to modernize your customer service.
Learn more about how you can implement a seamless omni-channel communications system using automation to engage your customers across multiple touch points. Read on to get marketing automation software buying considerations
Organizations are investing in business models to more effectively engage with digital consumers at every touch point in the consumer experience lifecycle. Access this in-depth white paper to learn more about the way in which organizations are redefining their standards of customer loyalty in the modern era.
In order to ensure application quality in the modern age of mobile, a new approach is required. But what? Access this eBook to learn about the principles of Continuous Quality (CQ). Find a practical overview on how to implement the methodology.
This eBook explains how you can build and maintain great customer relationships with expert communication. Read more to learn about 3 different reports you can run regularly to ensure that you are doing everything you can to build customer satisfaction.
According to a recent Aberdeen Research on Omnichannel Customer Care, "Companies that connect all their customer service channels... report 89% customer retention, compared to 33% for those that haven't."
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