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Improve Your Customer Experience and Call Center with Mobile Applications
sponsored by Genesys
WHITE PAPER: Many organizations still treat mobile channels the same as traditional channels. As a result, they have yet to reap the full benefits of mobility. Ensure that doesn't happen to your company by reading this informative white paper on integrating mobile applications into your customer service and contact center operations.
Posted: 02 Jun 2014 | Published: 02 Jun 2014

Genesys

Transforming customer service in financial services
sponsored by Hewlett-Packard Company
CASE STUDY: This case study highlights how the UK Post Office transformed their customer service by enabling benefit recipients to check their balances and collect money at any time of the day or night without the need to visit the Post Office counter.
Posted: 02 Jul 2014 | Published: 31 May 2014

Hewlett-Packard Company

Using Powerful WCM to Manage the Customer Experience
sponsored by e-Spirit AG
EGUIDE: Find out what the experts, including Geoffrey Bock, have to say about web content being the power behind managing the customer experience.
Posted: 26 Jun 2014 | Published: 26 Jun 2014

e-Spirit AG

Emerging Trends in BPM
sponsored by Interneer, Inc.
WHITE PAPER: In this white paper, the emerging trends of BPM are discussed along with the benefits they can bring to any company considering a BPM solution deployment. Learn how these platforms are usually focused on human-centric processes (workflows that connect people and data), simplicity and speed.
Posted: 15 Jul 2014 | Published: 30 Jun 2009

Interneer, Inc.

Finding the Right Problem for SQL Server 2014's In-Memory OLTP
sponsored by Dell, Inc. and IntelĀ®
EGUIDE: Find out what you need to know about the recent release of SQL Server 2014.
Posted: 12 Jun 2014 | Published: 12 Jun 2014

Dell, Inc. and IntelĀ®

Customer Experience: Essential Requirements for Company Profitability and Competitive Success
sponsored by Genesys
WHITE PAPER: This white paper discusses the importance of focusing on the customer experience journey, explores why companies don't get the customer journey right, and discusses how leading companies provide great customer experiences.
Posted: 30 Jun 2014 | Published: 30 Jun 2014

Genesys

Optimizing Magneto E-commerce Sites for Increased Sales and Customer Satisfaction
sponsored by ZeroLag Communications Inc.
WHITE PAPER: Find out which platform is capable of maximizing the performance of your e-commerce web site, increasing sales and improving customer satisfaction.
Posted: 20 Jun 2014 | Published: 20 Jun 2014

ZeroLag Communications Inc.

RheinEnergie AG Selects Content Management System for User-Oriented Website
sponsored by e-Spirit AG
CASE STUDY: Find out why one energy organization decided to re-launch their website and integrate a content management system, and how they benefited from doing so.
Posted: 30 Jun 2014 | Published: 30 Jun 2014

e-Spirit AG

Providing Top-Notch Customer Service in a Social & Mobile World
sponsored by Salesforce
PRESENTATION TRANSCRIPT: Find out how you can form lasting bonds with your customers, gain their trust and ensure your company's positive reputation remains intact in this social and mobile era.
Posted: 05 Jun 2014 | Published: 05 Jun 2014

Salesforce

The Business Value of IBM's Exceptional Digital Experience Solutions
sponsored by IBM
WHITE PAPER: Get the results of an IDC study conducted on behalf of IBM assessing the impact of migrating from a homegrown digital experience platform to IBM's integrated Exceptional Digital Experience suites.
Posted: 05 Jun 2014 | Published: 30 Nov 2013

IBM
 
 
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