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Churning Reports
How to Drive Business Value with Consumer-Generated Content
sponsored by Bazaarvoice
WHITE PAPER: 82% of consumers turn to their mobile device before making in-store purchases. They are looking for consumer-generated content (CGC) to help them decide whether a product or brand is worth their time and money. Access this report for a comprehensive guide to developing your CGC strategy for the current and future consumer.
Posted: 13 Oct 2016 | Published: 29 Apr 2016


Ultra-Fast Data Access Is The Key To Unleashing Full Big Data Potential
sponsored by SAP/Lenovo/Intel
WHITE PAPER: Researchers assert that we have entered the age of the customer -- a new era that the analytically challenged aren't prepared for. Learn what 100 surveyed IT decision-makers have to say about strategies and tools to help uncover customer insights, and how your organization can compete in the modern market.
Posted: 06 Sep 2016 | Published: 29 Jan 2016


Customer Experience Analytics: Delivering More Personalized Customer Service
sponsored by zendesk (bime by)
EGUIDE: In this e-guide, explore several customer experience initiatives to help you discern which tactics have the staying power it takes to make a positive impact on your company's ability to integrate analytics into its CRM systems. Find out how to derive actionable insights that can help you create a more personalized customer experience.
Posted: 01 Sep 2016 | Published: 31 Aug 2016

zendesk (bime by)

Top 10 Global Bank Securely Extends Internal Content Systems to External Investors
sponsored by IntraLinks, Inc
CASE STUDY: Business expansion is a good sign, but it comes with operational growing pains. This case study details how a top 10 global bank implemented a secure collaboration solution to meet the increasing requirements of its growing sales teams and share sensitive documents from SharePoint, Salesforce, and Oracle systems with external investors.
Posted: 12 Oct 2016 | Published: 31 Aug 2016

IntraLinks, Inc

Scaling the Great Wall: How to Deliver Superior Web Performance to End Users in China
sponsored by Catchpoint Systems Inc.
EBOOK: 22% of the world's web users live in China, representing the largest eCommerce market, but it poses several problems. Access this e-book to learn about the unique challenges facing Internet content providers looking to expand their presence in the Chinese market.
Posted: 22 Sep 2016 | Published: 31 Dec 2015

Catchpoint Systems Inc.

How Consumer Products Firms are Using Technology to Realize Business and Customer Engagement Goals
sponsored by SAP
WHITE PAPER: Advanced technology plays an important role in the transition to digital consumer engagement. Learn which tools can enhance your omnichannel potential, along with monitoring and analysis of consumer interactions.
Posted: 14 Oct 2016 | Published: 30 Sep 2016


The Value of Cloud Applications in Manufacturing
sponsored by Infor
WHITE PAPER: Manufacturers held off on accepting cloud technology as long as they could, but are now adopting it. This vendor-neutral white paper takes a look at how manufacturers are adopting cloud applications, the key business benefits cloud provides, the challenges being faced, and more.
Posted: 12 Oct 2016 | Published: 29 Jul 2016


How to Add Omnichannel Experiences to Your Contact Center
sponsored by Twilio
WHITE PAPER: 40% of contact center managers say that their IT doesn't meet current needs, and 80% say current systems won't meet future needs. But simply adding functions is too expensive. Discover a new approach to contact center improvements without using "rip and replace" methods or breaking the bank.
Posted: 05 Oct 2016 | Published: 05 Oct 2016


Make the Most of Your Digital Transformation Process
sponsored by CraveInfoTech
EBOOK: Many organizations are holding back on digital transformation, and it's costing them their competitive edge. Access this e-book for a series of technology overviews and case studies that highlight problems that you may face during the application modernization process, as well as how technology can play into upgrades to your business processes.
Posted: 25 Oct 2016 | Published: 25 Oct 2016


2016 Global Report: Understand How Consumers Use Messaging
sponsored by Twilio
RESOURCE: 89% of consumers want to talk to businesses via messaging. Discover why messaging is the next transformative measure in customer engagement, as well as why and how to get ahead of the trend.
Posted: 04 Oct 2016 | Published: 04 Oct 2016

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