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Delivering Positive Multi-Channel Customer Experiences
sponsored by Microsoft India
EGUIDE: This essential e-guide delves deep into what it takes to provide integrated multi-channel customer experiences, with insights from experts including Ernan Roman, President of Ernan Roman Direct Marketing.
Posted: 17 Jul 2014 | Published: 17 Jul 2014

Microsoft India

Retailers Must Adopt a Mobile Strategy to Remain Competitive
sponsored by Toshiba
WHITE PAPER: Find out how to achieve a well-oiled mobile strategy that gives you the ability to engage with your customers, while enhancing their shopping experience.
Posted: 17 Jun 2014 | Published: 17 Jun 2014

Toshiba

Case Study - PSMMC chose Bizagi because of its ease of use and integration
sponsored by Bizagi
CASE STUDY: In this case study, learn how one hospital harnessed a BPM system that allows patient data to be embedded on a chip in the "Patient Card," as well as a palm sensor tool to rightly verify the patient and to provide the right care to the right patient.
Posted: 14 Jul 2014 | Published: 14 Jul 2014

Bizagi

Using Powerful WCM to Manage the Customer Experience
sponsored by e-Spirit AG
EGUIDE: Find out what the experts, including Geoffrey Bock, have to say about web content being the power behind managing the customer experience.
Posted: 26 Jun 2014 | Published: 26 Jun 2014

e-Spirit AG

How FrontRange Stands Out From the Crowd
sponsored by FrontRange Solutions Inc.
VIDEO: Discover a FrontRange solution that takes pride in flexibility and automation, as well as a complete offering. Watch now to learn how FrontRange provides a complete offer, and follows the evolution of the trend unifying service and client management.
Posted: 23 Jul 2014 | Premiered: 30 Jan 2014

FrontRange Solutions Inc.

Is Process Mapping A Barrier To Innovation? Podcast
sponsored by MicroPact
PODCAST: In this podcast, Craig Le Clair, Vice President and Principal Analyst, Forrester Research, shares insights from a recent survey of IT professionals that uncovers many of the challenges associated with traditional process-centric development approaches, and shares how they can be overcome through a data-first approach.
Posted: 10 Jun 2014 | Premiered: Jun 3, 2014

MicroPact

Transform Business: Explore Strategic Business Transformation Requirements
sponsored by Hewlett-Packard Company
WHITE PAPER: Find out how businesses are overcoming today's challenges such as the explosion of social media and more stringent security and regulatory requirements.
Posted: 03 Jul 2014 | Published: 31 Oct 2013

Hewlett-Packard Company

A Quick-Start Guide to Deploy an SMS Strategy for Business
sponsored by StrikeIron
WHITE PAPER: SMS is emerging as one of the most effective means of communication -- short, digestible messages sent rapidly to the right users. In this white paper, you'll find a 4-step guide to deploying an SMS strategy for customer relationship management (CRM) and marketing.
Posted: 05 Jun 2014 | Published: 05 Jun 2014

StrikeIron

Analyst Predictions 2014: Customer Support and the Engaged Enterprise
sponsored by Genesys
ANALYST REPORT: As customer experience is being elevated to a top-executive commitment, the customer engagement center/contact centre is uniquely positioned to be at the epicenter of the customer experience revolution. Get this research note on Gartner predictions for 2014 and beyond.
Posted: 02 Jul 2014 | Published: 15 Nov 2013

Genesys

Gartner Magic Quadrant for Intelligent Business Process Management Suites(iBPMS)
sponsored by IBM
RESOURCE: This Gartner Research, Inc. report highlights a Magic Quadrant that analyzes 14 vendors in the intelligent business process management (iBPMS) market.
Posted: 07 Jul 2014 | Published: 17 Mar 2014

IBM
 
 
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