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Churning Reports
 
Tip Sheet: Building the Business Case for an Omnichannel Contact Center
sponsored by Genesys
WHITE PAPER: Download this tip sheet to learn eleven metrics for building your business case for omnichannel customer service.
Posted: 24 Aug 2015 | Published: 24 Aug 2015

Genesys

Why CIOs Should Modernize their Contact Centers Now
sponsored by Genesys
WHITE PAPER: This TechTarget white paper is a must read for CIOs looking to justify the investment needed to modernize their contact center technology platform.
Posted: 06 Aug 2015 | Published: 31 Dec 2014

Genesys

Contact Lens Retailer Protects Revenue and Improves Efficiency with Calabrio Analytics
sponsored by Calabrio, Inc.
CASE STUDY: This case study details how this specific contact lens retailer was able to automate and track phone calls to verify orders using speech and text analytic software. Discover how your organization can reap similar benefits by devising your own strategy.
Posted: 11 Aug 2015 | Published: 11 Aug 2015

Calabrio, Inc.

How to Implement an Advanced CRM Solution
sponsored by Microsoft
RESOURCE: Access this resource to learn how you can implement CRM software that's adapted to today's business environment.
Posted: 10 Aug 2015 | Published: 10 Aug 2015

Microsoft

Turkcell improves productivity through processes automation
sponsored by Hewlett-Packard Limited
WHITE PAPER: Turkcell's IT team needed to optimize its resources, focusing on the tens of thousands of incidents and service requests it receives monthly, along with process automation and health checks. Read this white paper to find out how Turkcell's IT team saved 3,300 man-hours each month, while improving quality and supporting digital business processes.
Posted: 03 Jun 2015 | Published: 31 Aug 2013

Hewlett-Packard Limited

Meeting Workforce Demands Why—and How—IT Should Modernize End-User Computing
sponsored by VMware
WHITE PAPER: Access this white paper to find out how Nice Systems minimized user downtime while seamlessly migrating to Windows 7.
Posted: 28 May 2015 | Published: 28 May 2015

VMware

Experiences and Technology That Delight Your Workforce
sponsored by Workday
WEBCAST: Providing a pleasant environment and experience for employees is imperative for your business. It increases engagement, satisfaction, retention, and productivity of your workforce. Watch this webcast to hear why it's critical for HR technology to assist in providing a productive environment.
Posted: 20 Aug 2015 | Premiered: May 21, 2015

Workday

Enhanced Consumer Engagement in CPG and Retail
sponsored by Hortonworks
RESOURCE: Discover how your organization can create a comprehensive customer view by combining intra-enterprise and external consumer insights to increase revenues and improve margins in this resource. Read now to learn more.
Posted: 08 Jun 2015 | Published: 08 Jun 2015

Hortonworks

Enterprise Mobility Management: Stories of Business Transformation
sponsored by VMware, Inc.
CASE STUDY: This white paper explores the ways in which enterprise mobility management (EMM) can enable your business to create memorable new ways to connect with customers; enable business process transformations; drive new revenue streams; and more.
Posted: 21 Aug 2015 | Published: 31 Jul 2015

VMware, Inc.

Case Study: CRM That Delivers Better Value to Clients
sponsored by Microsoft
VIDEO: This brief video shows how a prominent consulting firm significantly increased sales and revenue by adopting an updated CRM tool.
Posted: 11 Aug 2015 | Premiered: 08 Oct 2014

Microsoft
 
 
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