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Podcast: Driving Improved Sales Productivity and Customer Engagement
sponsored by Oracle Corporation
PODCAST: This podcast digs into strategies for driving improved sales productivity and customer engagement with cloud CRM tools. Learn how you can build custom enablement solutions to meet the specific requirements of the customer, ultimately driving more sales revenue.
Posted: 28 Mar 2016 | Premiered: Mar 15, 2016

Oracle Corporation

A New Age of Selling: Work Like a Network to Grow Your Business
sponsored by Microsoft
WHITE PAPER: How can sales organizations use technology to close more deals with less effort? Access now to see concrete examples of successful sales leaders who are transforming the way they sell their solutions.
Posted: 07 Apr 2016 | Published: 01 Jul 2014

Microsoft

Contact Center Refresh Better Handles High Call Volume
sponsored by Mitel Networks Limited
CASE STUDY: This case study outlines how a transport logistics company updated their contact center to handle up to 40,000 calls per hour and streamline customer service.
Posted: 07 Apr 2016 | Published: 31 Dec 2013

Mitel Networks Limited

Digital Transformation: Part I
sponsored by ComputerWeekly.com
PRESENTATION: In this presentation from our CW500 event, director of digital architecture and transformation Chris Boyd explains how Telefonica tackled the challenges of delivering people, cultural and organisational change.
Posted: 17 Mar 2016 | Published: 17 Mar 2016

ComputerWeekly.com

Tackle Complex Processes With Dynamic BPM Suites and Business-Ready Apps
sponsored by OpenText
WHITE PAPER: An expansive new generation of BPM technology is poised to transform business capabilities—are you ready? In this white paper, learn the many factors that are making waves in business process management, including 4 major sea changes, 5 identifiers of a modern BPM suite, as well as additional BPM trends.
Posted: 14 Apr 2016 | Published: 30 Jun 2015

OpenText

Your Apps, Their Data: Customer-Facing Competitive Advantage
sponsored by OpenText
WHITE PAPER: Giving your audience the ability to personalize and share customized analytics and dashboards on a compelling app is critical to competitive advantage. Access this executive brief and learn ways to increase user productivity, satisfaction, and independence from IT.
Posted: 11 Mar 2016 | Published: 11 Mar 2016

OpenText

Operational Intelligence Supporting Online Growth at John Lewis
sponsored by Splunk
CASE STUDY: Prominent retailer John Lewis needed to improve operational intelligence to maintain their reputation for exceptional customer service. Discover what software enabled them to improve visibility with real time operational insights.
Posted: 11 Apr 2016 | Published: 11 Apr 2016

Splunk

Delivering a Digital Customer Experience for Today’s Mobile Consumer
sponsored by Mitel Networks Limited
WHITE PAPER: Today's customers demand flexibility from their digital interactions. Discover how you can provide seamless, satisfying digital experiences to your customers through email, text, web chat, and social media by downloading this white paper now.
Posted: 04 May 2016 | Published: 04 May 2016

Mitel Networks Limited

Cloud Case Study: On the Road with AAA
sponsored by Splunk
VIDEO: This brief video explores how AAA of Western and Central New York uses scalable cloud infrastructure to deliver a superior customer experience and ensure drivers aren't stranded. See how they leverage this strategy to dynamically change the routing of phone calls, ensuring all members get the assistance they need – even during peak demand.
Posted: 06 Apr 2016 | Premiered: 06 Apr 2016

Splunk

Location-Based Apps and CRM: Convenience vs Privacy Concerns
sponsored by HERE
EGUIDE: This expert e-guide explains the current landscape of the taxi-hailing application market (think Uber) and examines how location-based mobile apps are revolutionizing customer relationship management in hospitality, insurance, and retail with a big emphasis on the customer privacy concern.
Posted: 01 Mar 2016 | Published: 25 Feb 2016

HERE
 
 
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