sponsored by SERENA Software, Inc.
Posted:  05 Apr 2012
Premiered:  05 Apr 2012
Format:  Software
Type:  Trial Software
Language:  English

Winner of Pink Elephant's ITIL Innovation of the Year award, Serena Service Manager is a revolutionary new process-based ITSM solution that keeps people and process perfectly in sync. It tackles the flexibility, visibility and usability challenges with traditional IT Service Management (ITSM) tools. With Serena Service Manager, you can:

  • Reduce TCO by flexibly changing processes to match the way you deliver services
  • Speed issue resolution with end-to-end visibility
  • Improve user satisfaction and agent productivity with a centralized request center
  • Bridge dev and ops with integrated ITSM and release management

Move beyond traditional service desk solutions with Serena Service Manager.

Business Intelligence | Business IT Alignment | Business of Information Technology | Business Process Automation | Business Process Management | Business Process Management Software | Information Management | Information Technology Professionals | IT Infrastructure | IT Management | IT Management Services | IT Managers | IT Service Management

View All Resources sponsored by SERENA Software, Inc.

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