Winner of Pink Elephant's ITIL Innovation of the Year award, Serena Service Manager is a revolutionary new process-based ITSM solution that keeps people and process perfectly in sync. It tackles the flexibility, visibility and usability challenges with traditional IT Service Management (ITSM) tools. With Serena Service Manager, you can:
Reduce TCO by flexibly changing processes to match the way you deliver services
Speed issue resolution with end-to-end visibility
Improve user satisfaction and agent productivity with a centralized request center
Bridge dev and ops with integrated ITSM and release management
Move beyond traditional service desk solutions with Serena Service Manager.
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