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Customer Experience Reports
 
CW500: Enterprise collaboration for a mobile workforce – Parliamentary Digital Service
sponsored by ComputerWeekly.com
PRESENTATION: Computer Weekly's CW500 Club heard from IT leaders who have introduced collaboration technology to support an increasingly mobile workforce. This presentation came from Laura Bennett, head of digital collaboration at the Parliamentary Digital Service.
Posted: 22 Nov 2016 | Published: 22 Nov 2016

ComputerWeekly.com

Digital Workspaces of the Future: Technology that Serves the People, Not Vice Versa
sponsored by Citrix
RESOURCE: To avoid falling behind in this era of digital transformation check out this article to learn how a user-centric digital workspace can benefit both your organization and end users alike.
Posted: 15 Aug 2018 | Published: 15 Aug 2018

Citrix

Automating the Business of Science with Applications
sponsored by ServiceNow
VIDEO: A national science and engineering research lab provides support and services to over 12,000 users with diverse regional, functional, and divisional requirements. This called for a renovation in how they handled their IT service management. Find out how the lab benefitted from this service overhaul.
Posted: 25 Jan 2018 | Premiered: 19 Jan 2018

ServiceNow

Customer Experience 2019: What's Hot and What's Not?
sponsored by British Telecommunications PLC
WHITE PAPER: The next 12 months are going to be turbulent for businesses looking to improve their overall CX, according to Dr. Nicola Millard, head of customer insight and futures at British Telecommunications. Download this white paper to learn more about the 3 trends causing CX volatility, and discover how to avoid the impending storm.
Posted: 18 Jan 2019 | Published: 18 Jan 2019

British Telecommunications PLC

The Real-Time and Predictive Commerce Playbook
sponsored by SAS
EBOOK: In this e-book, discover how predictive and real-time analytics are helping businesses deliver better customer experiences, and learn how to get started with your real-time and predictive analytics implementation strategy.
Posted: 05 Mar 2019 | Published: 05 Mar 2019

SAS

From Email to Virtual Reality: The Impact of Technology on Employee Experience
sponsored by Adobe Systems Incorporated
RESEARCH CONTENT: In this IDG Technologies Report, explore the impact of technology on employee experiences. Learn how old-standby email to futuristic VR/AR tools are challenging IT teams and benefiting other workplace staff, and uncover how to use emerging technologies to your organization's advantage.
Posted: 14 Jun 2019 | Published: 14 Jun 2019

Adobe Systems Incorporated

Application Performance Management for Dummies
sponsored by Riverbed Technology, Inc.
EBOOK: Delivering the application performance users and the business demands is key today. Discover ways to effectively monitor and troubleshoot application performance issues by gaining a comprehensive understanding of the basics.
Posted: 24 Jul 2013 | Published: 24 Jul 2013

Riverbed Technology, Inc.

Rethinking Network Monitoring Software for the User Experience
sponsored by LiveAction
EGUIDE: In this exclusive e-guide, consultant Sandra Gittlen digs into the challenges of network monitoring in the cloud era. Learn how organizations like Cross Country Healthcare, Stevenson University, and more are working around these obstacles with different tools and strategies.
Posted: 22 Mar 2016 | Published: 17 Mar 2016

LiveAction

Exploring Business and IT Friction: Myths and Realities
sponsored by BMC Software, Inc.
WHITE PAPER: This whitepaper explores the sources of friction between business users and IT and offers up recommendations on how to adjust your strategy to minimize these problems.
Posted: 27 Feb 2014 | Published: 17 Apr 2013

BMC Software, Inc.

Top 3 Reasons for IT to Adopt Desktop Virtualization
sponsored by VMware
WHITE PAPER: This whitepaper explains the three major reasons organizations should absolutely consider VDI for the business.
Posted: 07 Oct 2013 | Published: 07 Oct 2013

VMware
 

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