Customer Experience Reports

EZINE: In this week's Computer Weekly, we go behind the scenes at Wimbledon to find out how technology is improving the tennis experience for fans. We talk to Meta's AI research chief about the challenges and opportunities of large language models. And we find out why cloud databases are becoming increasingly popular. Read the issue now.

Posted: 22 Jul 2024 | Published: 23 Jul 2024

WHITE PAPER: While retailers are heeding the daily drumbeat of pundits on the importance of focusing on the customer experience, a gap remains between what retailers are delivering and what shoppers expect.

Posted: 18 Jul 2007 | Published: 01 Dec 2006

WHITE PAPER: This report is the result of a study taken by 87% of IT executives on the best way to manage the service of business critical applications to measure performance at the end-user level. Read this to learn the best practices in performance management.

Posted: 09 Sep 2008 | Published: 09 Sep 2008

WHITE PAPER: Check out this paper to learn how to enhance PC performance and overall IT efficiency by utilizing Intel's unique new platform performance benchmarking process.

Posted: 02 Apr 2009 | Published: 03 Nov 2008

BOOK: This whitepaper examines the results of a survey by Aberdeen in which 300+ executives, users, and managers of online content management systems were asked the methods they use for building their web content management and delivery models.

Posted: 10 Jul 2008 | Published: 01 Jun 2007

WHITE PAPER: Thinking about deploying Windows Vista? This guide gives an overview of how to successfully manage a pilot program that provides the best experience for pilot users and helps to provide positive project justification to business decision makers.

Posted: 26 Nov 2008 | Published: 26 Nov 2008

TECHNICAL ARTICLE: An embedded system is a special-purpose system in which the computer is completely encapsulated by or dedicated to the device or system it controls.

Posted: 10 Mar 2009 | Published: 13 Jan 2009

WHITE PAPER: Learn the performance challenges that IT departments face with feature-rich, high-volume corporate intranet portals and discover simple ways to improve response time by as much as 30% for a better overall user experience.

Posted: 10 Oct 2007 | Published: 01 Oct 2007

WEBCAST: Attend this Webcast to learn how this powerful combination provides improved real-time data collection and increased flexibility to make downstream business process changes easily and inexpensively.

Posted: 16 Aug 2007 | Premiered: Aug 29, 2007, 14:00 EDT (18:00 GMT)

PODCAST: In this Podcast, Dr. Volker Hildebrand, VP CRM Product Management, SAP, will discuss these significant trends and outline SAP's approach to a new generation of CRM that will help companies not only survive the current economy but emerge as a leader in the long run.

Posted: 14 Apr 2009 | Premiered: Apr 14, 2009