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Customer Experience

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Customer Experience Reports
 
Preserve Your Choices When You Deploy Digital Workspaces
sponsored by Citrix
RESOURCE: Check out this resource to learn how best-in-class digital workspaces will remove the burden from IT to pick the right options and provide users with the ability to choose what they want - reducing complaints, and enabling workers to be far more productive.
Posted: 23 Oct 2018 | Published: 23 Oct 2018

Citrix

State of Sales: Insights and Trends from over 2,900 Sales Professionals Worldwide
sponsored by Salesforce
RESEARCH CONTENT: Technology is pushing customer expectations to all-time highs, and sales organizations into uncharted territory. With this research report, discover how 2,900+ sales professionals and leaders are coping with changes to their industry, and learn how AI and data-driven insights are helping sales teams meet customer expectations around the globe.
Posted: 12 Mar 2019 | Published: 12 Mar 2019

Salesforce

Hot Vendors in Dynamic Experience Management
sponsored by Contentstack
WHITE PAPER: In this white paper, discover how businesses can improve their online customer experience through the use of dynamic experience management (DXM), and explore how to leverage intelligent technologies to better understand buyer behavior, and build successful CX strategies online.
Posted: 21 Mar 2019 | Published: 18 Jun 2018

Contentstack

CW500: Enterprise collaboration for a mobile workforce – Parliamentary Digital Service
sponsored by ComputerWeekly.com
PRESENTATION: Computer Weekly's CW500 Club heard from IT leaders who have introduced collaboration technology to support an increasingly mobile workforce. This presentation came from Laura Bennett, head of digital collaboration at the Parliamentary Digital Service.
Posted: 22 Nov 2016 | Published: 22 Nov 2016

ComputerWeekly.com

The Basics of Customer Case Management
sponsored by Squelch
RESOURCE: What is customer case management and how can it help your business? In this blog, learn about the basics of customer case management, review key features, top service providers, and the clear benefits for your organization.
Posted: 29 Apr 2019 | Published: 08 Feb 2019

Squelch

If They Can't Find It, They Can't Buy It: 12 Must-Have Query Types for E-Commerce Search
sponsored by Lucidworks
WHITE PAPER: A recent survey observing users' search functionality shopping experience found that if customers can't find the results they're searching for, it will result in a lost sale and a bad impression. Inside, uncover 12 must-have query types for e-commerce search to improve customer experiences.
Posted: 27 Jul 2018 | Published: 27 Jul 2018

Lucidworks

Essential UXP Guide: MarketScope Helps Buyers Identify Top Priorities
sponsored by IBM
WHITE PAPER: The following MarketScope white paper explores the current state of user experience platforms and what you need to know about the market when moving forward. Learn how to choose the right solution for your organization and gain access to a comprehensive comparison of many of the leading UXP vendors.
Posted: 03 Jul 2014 | Published: 03 Jul 2014

IBM

CRM System vs. Spreadsheets for Managing Client Information
sponsored by Insightly
EGUIDE: This expert e-guide discusses why Prosound, a consulting company that focuses on improving customer phone experience, traded in their spreadsheets for a CRM system with mobile integration. Plus, learn the questions you need to ask yourself before implementing a CRM system.
Posted: 07 Mar 2016 | Published: 03 Mar 2016

Insightly

How In-App Analytics put the "User" in "User Experience"
sponsored by Hewlett Packard Enterprise
EGUIDE: In the following e-guide, Matt Schulz reveals how design thinking improves workflow and promotes innovation in app development. Also learn from experts how in-app analytics increase the likelihood of success in the design thinking outcome.
Posted: 01 Feb 2016 | Published: 24 Jan 2016

Hewlett Packard Enterprise

How to Avoid Epic Web Failure...Lessons Learned from Healthcare.gov
sponsored by SOASTA, Inc
WEBCAST: Top-notch web and mobile performance are critical for modern applications. You can't afford website failures during peak usage times, and without quality user experience, you could lose revenue and customers. So how can you ensure your web and mobile apps don't fail you when you need them most?
Posted: 07 Jan 2014 | Premiered: Nov 20, 2013

SOASTA, Inc
 

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