Customer Experience Reports

PRESENTATION: Computer Weekly's CW500 Club heard from IT leaders who have introduced collaboration technology to support an increasingly mobile workforce. This presentation came from Laura Bennett, head of digital collaboration at the Parliamentary Digital Service.

Posted: 08 Feb 2021 | Published: 22 Nov 2016

RESEARCH CONTENT: As account-based marketing (ABM) evolves, so too do the ways leading organizations implement it. In this research report, learn about successful B2B ABM practitioner experiences, successes, and struggles. Glean insight into ABM strategies, and explore the profile of a successful ABM program.

Posted: 08 Feb 2021 | Published: 18 Apr 2019

WHITE PAPER: Methods for capturing customer attention and loyalty may have changed over the years, but the basic DNA of business has not - a focus on establishing new customer relationships and retaining existing ones. This paper provides both a business & technology insight into the credit card customer service workflow.

Posted: 13 May 2009 | Published: 12 May 2009

WHITE PAPER: What’s the truth behind the failure of many BI projects? Read this paper to learn the main factors leading to disappointment. These pitfalls are not those of new entrants to BI but have been repeated by smart and well managed companies worldwide.

Posted: 04 Jun 2008 | Published: 01 Jan 2008

WHITE PAPER: It is essential that SAP applications and network infrastructures be considered together as a "application infrastructure" that supports strategic business objectives. This paper examines the challenges associated with SAP application delivery

Posted: 19 Sep 2008 | Published: 18 Sep 2008

WHITE PAPER: This report is the result of a study taken by 87% of IT executives on the best way to manage the service of business critical applications to measure performance at the end-user level. Read this to learn the best practices in performance management.

Posted: 09 Sep 2008 | Published: 09 Sep 2008

WHITE PAPER: Thinking about deploying Windows Vista? This guide gives an overview of how to successfully manage a pilot program that provides the best experience for pilot users and helps to provide positive project justification to business decision makers.

Posted: 26 Nov 2008 | Published: 26 Nov 2008

WHITE PAPER: The HP and Citrix solution offers you the functionality of a stand-alone desktop, while enabling unified management of both physical and virtual infrastructures from the same centralized console.

Posted: 07 Jan 2009 | Published: 07 Jan 2009

PRODUCT LITERATURE: The TERA1100 Portal Processor is designed to be integrated into a Desktop Portal, a small device at the end-user's desk.

Posted: 10 Mar 2008 | Published: 10 Mar 2008

WHITE PAPER: This white paper discusses customer data integration challenges facing businesses with mixed deployments and presents Oracle's vision and solution for comprehensive integration with Oracle's Siebel CRM On Demand.

Posted: 08 Nov 2007 | Published: 01 Sep 2007