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Customer Experience Reports
 
Make This the Final Year Your Contact Center Expands Headcount to Handle High Seasonal Volume
sponsored by ShoreGroup
RESOURCE: Call center volume can spike as high as 58% on peak holidays like Black Friday. However, temporary outsourcing may not be the solution to meeting the increase in customer demands. Inside, explore how self-service technology is changing the world of the contact center, and uncover the leading technologies driving superior customer service.
Posted: 06 Mar 2019 | Published: 06 Mar 2019

ShoreGroup

Investigating the Customer Support Persona: A Survey of Customer Support Professionals
sponsored by Squelch
RESEARCH CONTENT: Forward-thinking companies know that a great customer experience relies on the effectiveness and efficiency of their customer support teams. In this research report from Dimensional Research, get a better understanding of the people and systems driving your customer experiences, and learn how to put that information to use.
Posted: 12 Mar 2019 | Published: 31 Mar 2018

Squelch

Health IT Must Put Physicians Front and Center
sponsored by PatientKeeper
RESOURCE: Ask most physicians what they think of the technology they are required to use in their practices and hospitals, and you'll likely get an earful. Download this resource to uncover input from physicians and other healthcare stakeholders about reducing the clinician burden associated with health IT.
Posted: 17 Jan 2019 | Published: 17 Jan 2019

PatientKeeper

The Ultimate Guide to Intelligent Self-Service
sponsored by Compunnel Digital
EGUIDE: Gartner predicts that by 2020 a customer will manage 85% of their business relationships without interacting with a human. In this e-book, discover how to make the switch to self-service customer support, and learn how to make your self-service success a reality.
Posted: 14 Feb 2019 | Published: 14 Feb 2019

Compunnel Digital

Delivering Game-Changing Hybrid Power Products
sponsored by PropelPLM
CASE STUDY: Download this case study to learn how FlexGen used Propel PLM for a more transparent way to keep engineers, suppliers and customers on the same page for all their product designs and discussions.
Posted: 18 Feb 2019 | Published: 18 Feb 2019

PropelPLM

Introducing Big Data Repository/Reporting to Support Web Analytics and User-Centric APM
sponsored by Dell Software
WHITE PAPER: Learn the capabilities of Dell™ Foglight™ Application Performance Monitoring (APM) 5.9, and how the deep visibility into transaction flows and User Experience capitalize on innovative Big Data Technology.
Posted: 01 May 2014 | Published: 20 Jun 2013

Dell Software

Mobile Applications: How to Stay Ahead of the Game
sponsored by Hewlett Packard Enterprise
VIDEO: This video reveals the importance of mobile application testing and monitoring, and how IT professionals can perform tests remotely through real life mobile devices.
Posted: 27 Jan 2015 | Premiered: 27 Jan 2015

Hewlett Packard Enterprise

10 Ways for Developers to Benefit from Application Performance Management Solutions
sponsored by Riverbed Technology, Inc.
WHITE PAPER: This white paper covers ten key strategies for developers looking to improve the quality and performance of their software through application management (APM) solutions.
Posted: 01 Aug 2014 | Published: 31 Dec 2013

Riverbed Technology, Inc.

How to Extract the Most Value from Your Mobile App Development Process
sponsored by OutSystems
EGUIDE: Over the next few years, mobile user experience is going to play a larger role in determining a business' success. Learn why user experience needs to stay a top priority at every stage of the app lifecycle and how to select the best mobile app development platform for your business needs.
Posted: 06 Jan 2017 | Published: 04 Jan 2017

OutSystems

4 Mountains Every Digital Business Is Climbing
sponsored by Equinix
RESOURCE: Every organization is facing the same four challenges when it comes to digital transformation. Access this infographic to find out how to overcome these business challenges with an interconnection-first approach.
Posted: 19 Jun 2017 | Published: 28 Apr 2017

Equinix
 

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