Customer Information Management

VIDEO: Watch this webinar to learn how you can mitigate the challenges of siloed customer data with machine learning and gain a single view of your customers.

Posted: 17 Apr 2020 | Premiered: 17 Apr 2020

WHITE PAPER: Access this white paper to read an interview between ServiceNow and Karl Whitelock, Research VP, Communications Service Provider Operations and Monetization at IDC address the top 7 concerns facing service assurance in a 5G world.

Posted: 15 May 2020 | Published: 15 May 2020

CASE STUDY: With the goal of delivering countless website variations while optimizing customer experiences, Swiss bank Raiffeisen turned to Adobe and their Experience Cloud. Learn about their experience and the 4 key benefits they achieved in this white paper.

Posted: 16 Mar 2020 | Published: 16 Mar 2020

CASE STUDY: Companies like Vodafone have increasingly seen their consumer based expect cross-channel, personalized engagement. While using Pega Marketing to help them achieve this integrated method of communication, Vodafone has seen a 7% increase in ARPU, 22% reduction in commissions, and a 12% increase in offer acceptance. Check out this post to learn more.

Posted: 13 May 2020 | Published: 13 May 2020

RESOURCE: What does it mean to offer an autonomous customer experience in 2020? Find out in this infographic, which explores 5 key trends in understanding digital and channel success.

Posted: 20 Feb 2020 | Published: 20 Feb 2020

WHITE PAPER: According to a Forrester survey, 25% of customers will abandon a brand if met with sub-par self-service, the worst part? They'll tell their friends about it too. Prevent the embarrassment by exploring these 7 steps to a flawless self-service customer experience, and secure your brand.

Posted: 07 Feb 2019 | Published: 07 Feb 2019

WHITE PAPER: Giving the customer the best possible experience is central to viable business plan. With the wealth of data consumers provide, personalization is central to creating a desirable customer experience. Read on to learn how managing your consumer data is a crucial step in enabling a positive customer experience.

Posted: 29 Apr 2020 | Published: 29 Apr 2020

EGUIDE: Today's customer service professionals need to be able to reach out on whatever platform the customer feels the most comfortable with. In this expert e-guide, discover some tips on how to manage successful omnichannel customer service, as well as strategies for employing data monitoring to handle potential problems directly.

Posted: 14 Dec 2016 | Published: 14 Dec 2016

EGUIDE: Did you know that 61% of consumers must interact with a company on multiple channels to resolve a customer service issue? And did you also know that Salesforce has brought new capabilities to Service Cloud, aiming to help unify fragmented customer journeys? View this guide to learn about them, it's pricing and availability.

Posted: 20 Jul 2016 | Published: 19 Jul 2016

EGUIDE: Learn about key issues impeding multinational organizations' efforts to achieve successful digital transformation strategies. Discover what The Economist Intelligence Unit (EIU) and analysts at Forrester have to say about overcoming barriers.

Posted: 09 Mar 2017 | Published: 06 Mar 2017