March ezine: Making tracks to SD-WAN growth
sponsored by MicroScope
EZINE:
SD-WAN is a technology on the rise and there are clearly plenty of channel opportunities out there for those that get a firm grip on deployment and installation
Posted: 21 Feb 2019 | Published: 21 Feb 2019
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The Insights Driving Citizen Contact Centre Transformation
sponsored by Hewlett Packard Enterprise
WHITE PAPER:
Check out this white paper to learn about the top challenges facing public sector contact centers and how speech and analytics technology is helping to solve them.
Posted: 25 Jan 2021 | Published: 25 Jan 2021
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Implications of COVID-19 on cable tv and streaming business
sponsored by Fractal
RESOURCE:
Read this blog post to explore the predicted implications of COVID-19 on cable TV and streaming businesses, and how you can develop a differentiated customer management strategy by combining AI and behavioral science.
Posted: 17 Apr 2020 | Published: 17 Apr 2020
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Delivering Positive Multi-Channel Customer Experiences
sponsored by Microsoft India
EGUIDE:
This essential e-guide delves deep into what it takes to provide integrated multi-channel customer experiences, with insights from experts including Ernan Roman, President of Ernan Roman Direct Marketing.
Posted: 17 Jul 2014 | Published: 17 Jul 2014
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Improving Omnichannel Customer Service with Salesforce IoT Cloud
sponsored by Salesforce.com
EGUIDE:
Read our interview with Larry Robinson, senior VP of product management for the Service Cloud at Salesforce, in which he discusses the importance of creating a solid customer experience and agent productivity. He also talks about how Salesforce expects to deliver that with Salesforce IoT Cloud.
Posted: 20 Jul 2016 | Published: 19 Jul 2016
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Tangerine Case Study: A Growing Bank's Fruitful New Approach to Data Helps It Lead in Online Banking
sponsored by Microsoft
CASE STUDY:
This brief case study discusses the analytics system Tangerine Bank implemented to pull actionable insights from customer feedback regarding online banking. Access now to see how this financial institution secured their footing and profitably navigated a brand change.
Posted: 26 Jan 2015 | Published: 26 Jan 2015
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The Salesforce Analytics Cloud: Challenges, Benefits, & Uses
sponsored by Salesforce.com
EGUIDE:
Inside this expert e-guide, compare the benefits and challenges of moving to Salesforce Analytics Cloud. Plus, discover how 2 companies, Akamai Technologies and Berkshire Hathaway Travel Protection, use Salesforce Analytics Cloud to fix the sales funnel and make more deals.
Posted: 20 Jun 2017 | Published: 19 Jun 2017
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Reaching New Heights In Omnichannel Customer Service
sponsored by BoldChat - LogMeIn
EGUIDE:
Today's customer service professionals need to be able to reach out on whatever platform the customer feels the most comfortable with. In this expert e-guide, discover some tips on how to manage successful omnichannel customer service, as well as strategies for employing data monitoring to handle potential problems directly.
Posted: 14 Dec 2016 | Published: 14 Dec 2016
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Good Data Governance Programs: Why the Urgency?
sponsored by SearchDataManagement
EZINE:
Companies aren't gaining enough value from big data. That's why there's a greater need to establish data handling policies and procedures that only good data governance programs can provide. Explore good use vs. abuse of customer data (Wells Fargo, Target, and Bank of America), 4 data governance concerns and best practices, and much more.
Posted: 13 Jun 2017 | Published: 06 Jun 2017
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Companies Mine Personal Info to Tailor the Customer Experience
sponsored by SearchCRM
EBOOK:
Companies are taking advantage of personalized data to tailor and improve the customer experience--but the best strategy still includes human insight. In this e-book, journalist Albert McKeon reports on the business practices at several organizations working to successfully improve the customer experience through data analysis.
Posted: 15 Sep 2015 | Published: 15 Sep 2015
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