Customer Information Management

EBOOK: Hitachi Vantara and Pentaho can link all meaningful data to customer records to provide a much deeper understanding of your customers with a 360-degree customer-centric data hub. To read about the specific values of this solution a relevant case study, access this e-book.

Posted: 09 Dec 2019 | Published: 09 Dec 2019

EBOOK: Customer experience is a niche that is rife with potential for innovation. Read this e-book to learn more about 4 oft-overlooked areas of innovation that benefit customers and employees. Read this e-book to learn more about how you can incorporate these methods to benefit customers and employees.

Posted: 17 Oct 2018 | Published: 31 Dec 2017

CASE STUDY: Before implementing Nextiva, Goldberg HedgeFunds was frustrated with the quality of their phone service, the lack of customer data visibility across systems, and the overall usability of their CRM. Read this case study to learn how they were able to improve all these problem areas by switching to Nextiva Business Communication Suite.

Posted: 08 Oct 2019 | Published: 08 Oct 2019

WHITE PAPER: Access this whitepaper for an in-depth look into best practices for handling customer data to pull valuable insights for your business. Topics include: Achieving simplicity and performance, analyzing data at speed, and more.

Posted: 27 Oct 2015 | Published: 27 Oct 2015

EGUIDE: Inside this expert e-guide, compare the benefits and challenges of moving to Salesforce Analytics Cloud. Plus, discover how 2 companies, Akamai Technologies and Berkshire Hathaway Travel Protection, use Salesforce Analytics Cloud to fix the sales funnel and make more deals.

Posted: 20 Jun 2017 | Published: 19 Jun 2017

EBOOK: In this expert handbook, learn how cutting-edge companies are applying rapidly evolving analytics tools to find more prospective customers and better improve their experiences after the initial sale. Plus, discover more about the human factors that not even new analytics can replace.

Posted: 11 Oct 2017 | Published: 11 Oct 2017

EGUIDE: Without an effective way to integrate data from disparate systems, your mobile CRM can't help you optimize the customer experience. This expert guide explores how companies have overcome their data integration challenges to improve their mobile CRM.

Posted: 24 Feb 2016 | Published: 16 Feb 2016

EGUIDE: This expert e-guide explores an integrated approach to master data management (MDM) that incorporates an enterprise data governance program. Inside, you'll find out how to optimize your data quality strategy and learn how to garner business support for your MDM initiative.

Posted: 26 Sep 2016 | Published: 21 Sep 2016

EGUIDE: This e-guide offers expert advice for creating a successful omnichannel customer experience by utilizing a unified user interface (UI), service clouds, self-service tools, and more. You'll also learn how to implement a unified contact record for customer interactions so that you can create a consistent, satisfying experience for your customers.

Posted: 02 Mar 2016 | Published: 26 Feb 2016

EBOOK: This three-part handbook examines BI and analytics deployments for different functional units in organizations with advice on how to make your program work. First, learn about how BI functions when geared towards sales and marketing, before turning towards a customer service approach. Finally, read about how analytics can help with asset protection

Posted: 01 Jun 2016 | Published: 27 May 2016