Customer Contact Management

WHITE PAPER: Read this contact center KPI and benchmarking report to learn the role of key performance indicators and how to appropriately define success across common metrics—so you can set and achieve the goals that matter most to your organization.

Posted: 27 Aug 2019 | Published: 27 Aug 2019

PRODUCT OVERVIEW: NWN Contact Center helps deliver superior customer experiences and increased profitability levels for their customers by providing a complete digital solution, including a comprehensive analytics engine. Read this solution brief to learn how NWN helps its customers work around many common customer experience-based pain points.

Posted: 07 Oct 2019 | Published: 07 Oct 2019

IT BRIEFING: There is a growing recognition that rather than being a distraction or a time drain, social tools could hold the key to a more productive way of doing business, this report from Google argues.

Posted: 21 May 2012 | Published: 21 May 2012

EGUIDE: Discover how to set an effective strategy for Office 365 migration in this e-guide. By reading on, learn about the advantages of its advanced content management and collaboration, as well as iron out potential app migration headaches when moving from Exchange and non-Exchange platforms.

Posted: 28 Nov 2016 | Published: 22 Nov 2016

EBOOK: Unified Communications and the contact center were once perceived as different, but these two business functions and technologies are linked. Today's IT and contact center architects can leverage UC applications capabilities and integrate Session Initiation Protocol (SIP) and SIP trunking to create more proactive and reactive customer service.

Posted: 14 Dec 2010 | Published: 14 Dec 2010

EGUIDE: Want to know how to make enterprise content relevant, useful and interesting for the millennial workforce? This expert guide features a digital content expert, who offers 6 tips for targeting millennials with digital content management.

Posted: 15 Jun 2018 | Published: 07 Jun 2018

WHITE PAPER: This white paper outlines five things you need to know before developing an email management solution. It also seeks to dispel myths about SharePoint and Exchange.

Posted: 18 May 2011 | Published: 18 May 2011

WHITE PAPER: Melissa Data’s WebSmart Services can handle your data quality needs. Ensure that your contact data, including addresses, names, phone numbers, and emails are valid, and use existing data to append additional information to enhance initiatives. The WebSmart services can be integrated into the business chain to ensure the integrity of your database.

Posted: 20 Apr 2010 | Published: 20 Apr 2010

WHITE PAPER: Building a reliable, extensive knowledge base is essential for delivering relevant, efficient customer experiences. It helps employees access information faster and enables customers to serve themselves. View this white paper to uncover five cutting-edge ideas to help you build a next-gen knowledge base.

Posted: 26 Jun 2014 | Published: 26 Jun 2014

WHITE PAPER: These top case studies highlight three UK insurance providers and their networking challenges with enhancing customer experience and increasing customer loyalty through better communication and end-user engagement, and how they found a solution that streamlined contact management and more.

Posted: 02 Oct 2013 | Published: 02 Oct 2013