Cloud CRM White Papers

WHITE PAPER: Based on market research, this guide uncovers the many purchase drivers nudging organizations in the direction of EFSS. Read on, as the content inside covers the features businesses are looking for in EFSS, the business problems EFSS can solve, the risks of going without EFSS (9 are detailed inside), and more.

Posted: 09 Mar 2018 | Published: 09 Mar 2018

WHITE PAPER: Not all IT pros are on the same page when it comes to the "true" definition of hybrid cloud. And unfortunately, the original definition has been lost in vendor marketing jargon. Download this guide to cut through the vendor jargon and discover the true definition of hybrid cloud, as our experts elaborate on the subject.

Posted: 07 Mar 2017 | Published: 06 Mar 2017

WHITE PAPER: This white paper how to enable municipal IT managers to build a flexible cloud foundation and support a smart city service strategy. Read on to discover how to deploy on a secure hybrid cloud model to accommodate all workloads.

Posted: 05 Nov 2015 | Published: 05 Nov 2015

WHITE PAPER: Access this white paper now to discover how some workforce management solutions only address the negative results of mismanagement, and find one platform that helps companies address the workforce before problems even occur.

Posted: 18 Nov 2014 | Published: 18 Nov 2014

WHITE PAPER: Read this white paper to understand why staying with the status quo or implemetning a partial solution is not only ineffective at solving work management issues, but could be costing enterprises millions of dollars every year.

Posted: 18 Nov 2014 | Published: 18 Nov 2014

WHITE PAPER: This informative whitepaper compares three top cloud providers and outlines how you can more effectively implement your cloud computing strategy.

Posted: 26 Jun 2014 | Published: 31 Jul 2013

WHITE PAPER: Find out how Red Hat® CloudForms gives IT administrators and managers a comprehensive solution to optimize their virtual, private cloud, and hybrid cloud infrastructures with advanced capacity planning and sophisticated resource management capabilities.

Posted: 23 Jun 2014 | Published: 08 Aug 2013

WHITE PAPER: Is your private cloud truly agile and helping your users overcome their business challenges as quickly and efficiently as possible? Read this whitepaper to find out.

Posted: 20 Jun 2014 | Published: 31 Dec 2013

WHITE PAPER: This whitepaper explores the future of IT and explains why it belongs to people who are able to translate business visions into technical realities.

Posted: 05 Jun 2014 | Published: 05 Jun 2014

WHITE PAPER: In a recent survey, 60% of respondents said executives want to differentiate their organization based on customer experience management (CEM). In this technology adoption profile, explore current CEM trends -- including goals, strategies, and challenges -- as well as how to improve customer experience with the right contact center technologies

Posted: 04 Jun 2014 | Published: 31 Mar 2013

WHITE PAPER: To effectively engage with customers across a newly-broadened spectrum of channels, savvy organizations are looking to cloud-based contact centers. In this white paper, discover 10 best practices for deploying and managing cloud-based contact centers that will help you keep costs down, customers happy, and processes efficient.

Posted: 03 Jun 2014 | Published: 31 Jul 2012

WHITE PAPER: This exclusive resource discusses the impact of the cloud on IT consumption models and examines how your organization can accelerate the adoption of game-changing technology.

Posted: 03 Apr 2014 | Published: 03 Apr 2014

WHITE PAPER: Delivering exceptional customer service today means having a flexible and reliable contact center, as well as all the tools your agents need to be successful. Many companies are looking to cloud contact center platforms to meet these requirements, but what should you look for in a cloud solution?

Posted: 04 Mar 2014 | Published: 31 Jan 2014

WHITE PAPER: This resource analyzes the economic benefits of cloud computing in the ERP and CRM space, and details how embracing the cloud can be a competitive differentiator for SMBs.

Posted: 14 Feb 2014 | Published: 28 Feb 2013

WHITE PAPER: In this comprehensive report, view survey results of how companies today are leveraging technology-enabled capabilities such as "big data" and analytics, digital marketing, apps, and APIs. Find out what separates the top performers from the pack, and get key recommendations to help put your business on the right side of the "digital divide."

Posted: 26 Nov 2013 | Published: 31 May 2013

WHITE PAPER: In today's landscape, it is important to shape your business with cloud and mobile strategies. This guide highlights the importance of customer control and how cloud technology can help your business bolster consumer relationships.

Posted: 19 Nov 2013 | Published: 30 Sep 2013

WHITE PAPER: The following IDC research paper discusses the strategic benefits of migrating to a cloud-based collaboration effort as well as insight to challenges and solutions faced by CIOs when considering the move.

Posted: 13 Nov 2013 | Published: 13 Nov 2013

WHITE PAPER: Access this helpful resource to learn what to ask when searching for a cloud-based contact center tools -- especially interactive voice response (IVR) technology. Discover the hidden "red flags" that signal you to dig a little deeper before selecting a final vendor for your cloud contact center initiatives.

Posted: 24 Oct 2013 | Published: 24 Oct 2013

WHITE PAPER: A case study of EMCs adoption of cloud computing over the last ten years, this whitepaper documents EMC's advances in cloud computing and the resulting dramatic benefits in company-wide productivity.

Posted: 11 Oct 2013 | Published: 01 Mar 2013

WHITE PAPER: This resource explains how you can enable rapid deployment of your SAP CRM applications by leveraging a cloud-based platform. Learn how to significantly reduce implementation costs and time, so you can respond swifter to market changes and meet the increasing demands of your customers.

Posted: 27 Sep 2013 | Published: 31 May 2012

WHITE PAPER: Access this informative resource to learn how Forms and Print Services for Salesforce allows you to translate your Salesforce data into easy-to-create, engaging, visually-oriented reports. With mobile connectivity, you can print on-the-go, so you never have to scramble for a printer,

Posted: 13 Aug 2013 | Published: 31 May 2013

WHITE PAPER: This resource introduces Forms and Printing Services for Salesforce, a cloud-based service that allows you to create attention-grabbing reports and forms quickly and easily, from any mobile device.

Posted: 12 Aug 2013 | Published: 30 Nov 2012

WHITE PAPER: In today's hyper-competitive market, the key differentiator is the ability to deliver multichannel customer service consistently. And due to tight budgets, many of the world's most successful organizations choose to deliver customer service in the cloud. Read on to discover the benefits of this approach.

Posted: 04 Aug 2013 | Published: 02 Aug 2013

WHITE PAPER: Read this white paper to gain insights on how you can accelerate and streamline your cloud migration by taking advantage of an advanced set of technologies. Realize the benefits their extensive list of features can deliver to your organization and discover how they can help you overcome common cloud challenges.

Posted: 23 Jul 2013 | Published: 31 May 2011

WHITE PAPER: This informative resource examines an entry-level cloud solution that enables quick and easy deployment of private clouds.

Posted: 15 Jul 2013 | Published: 28 Jun 2013