Cloud CRM Reports

EBOOK: This handbook provides you with an overview of challenges associated with remote data protection and the products available today to address them. Read on now to address your endpoint data protection concerns, as well as how to choose the right cloud endpoint backup products for your organization.

Posted: 10 Sep 2015 | Published: 10 Sep 2015

EBOOK: This handbook provides you with an overview of challenges associated with remote data protection and the products available today to address them. Read on now to address your endpoint data protection concerns, as well as how to choose the right cloud endpoint backup products for your organization.

Posted: 19 Aug 2015 | Published: 19 Aug 2015

EZINE: In this week's Computer Weekly, we examine how companies are starting to use big data analytics to deliver more personalised customer services. We talk to the government's IT procurement chief about improving public sector tech purchasing. And Volvo's CIO tells us how connected cars will reshape the automotive sector. Read the issue now.

Posted: 07 Aug 2015 | Published: 07 Aug 2015

EBOOK: This e-guide discusses ways that you can better implement and manage video conferencing to your organization, particularly via the cloud.

Posted: 11 Mar 2015 | Published: 11 Mar 2015

WHITE PAPER: Access this white paper now to discover how some workforce management solutions only address the negative results of mismanagement, and find one platform that helps companies address the workforce before problems even occur.

Posted: 18 Nov 2014 | Published: 18 Nov 2014

WHITE PAPER: Read this white paper to understand why staying with the status quo or implemetning a partial solution is not only ineffective at solving work management issues, but could be costing enterprises millions of dollars every year.

Posted: 18 Nov 2014 | Published: 18 Nov 2014

CASE STUDY: Access this informative case study to find out how Carphone Warehouse found a cloud platform that helped streamling their project management methods, and if a solution like this is right for you.

Posted: 18 Nov 2014 | Published: 18 Nov 2014

EGUIDE: Not all applications that run successfully on-premise can be easily migrated to the cloud. This expert e-guide serves as a guide to application modernization, and offers a checklist to help you mitigate risk during legacy modernization.

Posted: 24 Jul 2014 | Published: 24 Jul 2014

EGUIDE: In order to stay competitive, you need to know what customers are saying about your business, and you need to participate in the conversation as well. In this e-guide, learn from CRM experts what makes a social CRM tool successful, and why cloud-based CRM systems may be the right choice for you.

Posted: 17 Jul 2014 | Published: 17 Jul 2014

WHITE PAPER: This informative whitepaper compares three top cloud providers and outlines how you can more effectively implement your cloud computing strategy.

Posted: 26 Jun 2014 | Published: 31 Jul 2013

RESOURCE: This guide explores some trends in cloud computing and outlines why many businesses are moving to the cloud.

Posted: 25 Jun 2014 | Published: 25 Jun 2014

WHITE PAPER: Find out how Red Hat® CloudForms gives IT administrators and managers a comprehensive solution to optimize their virtual, private cloud, and hybrid cloud infrastructures with advanced capacity planning and sophisticated resource management capabilities.

Posted: 23 Jun 2014 | Published: 08 Aug 2013

WHITE PAPER: Is your private cloud truly agile and helping your users overcome their business challenges as quickly and efficiently as possible? Read this whitepaper to find out.

Posted: 20 Jun 2014 | Published: 31 Dec 2013

WHITE PAPER: This whitepaper explores the future of IT and explains why it belongs to people who are able to translate business visions into technical realities.

Posted: 05 Jun 2014 | Published: 05 Jun 2014

WHITE PAPER: In a recent survey, 60% of respondents said executives want to differentiate their organization based on customer experience management (CEM). In this technology adoption profile, explore current CEM trends -- including goals, strategies, and challenges -- as well as how to improve customer experience with the right contact center technologies

Posted: 04 Jun 2014 | Published: 31 Mar 2013

WHITE PAPER: To effectively engage with customers across a newly-broadened spectrum of channels, savvy organizations are looking to cloud-based contact centers. In this white paper, discover 10 best practices for deploying and managing cloud-based contact centers that will help you keep costs down, customers happy, and processes efficient.

Posted: 03 Jun 2014 | Published: 31 Jul 2012

EBOOK: Automation technologies were created to provide customers with a standardized, consistent experience. Why, then, are companies trying to avoid them? In this e-book, you'll learn why automation technologies don't work for every contact center use case, regardless of their intent.

Posted: 28 May 2014 | Published: 28 May 2014

WHITE PAPER: This exclusive resource discusses the impact of the cloud on IT consumption models and examines how your organization can accelerate the adoption of game-changing technology.

Posted: 03 Apr 2014 | Published: 03 Apr 2014

EGUIDE: Choosing between an on-premises or a hosted contact center isn't easy, and unfortunately, this decision is further complicated by misconceptions about the differences between the two and what "hosted" and "on-premises" mean. This expert e-guide aims to clarify those definitions and set straight the misconceptions.

Posted: 24 Mar 2014 | Published: 24 Mar 2014

WHITE PAPER: Delivering exceptional customer service today means having a flexible and reliable contact center, as well as all the tools your agents need to be successful. Many companies are looking to cloud contact center platforms to meet these requirements, but what should you look for in a cloud solution?

Posted: 04 Mar 2014 | Published: 31 Jan 2014

WHITE PAPER: This resource analyzes the economic benefits of cloud computing in the ERP and CRM space, and details how embracing the cloud can be a competitive differentiator for SMBs.

Posted: 14 Feb 2014 | Published: 28 Feb 2013

WEBCAST: This video case study explores Del Monte Foods' cloud strategy – including why the food production company decided to move to the cloud and how it alleviated its cloud concerns.

Posted: 06 Jan 2014 | Premiered: Dec 10, 2013

WHITE PAPER: In this comprehensive report, view survey results of how companies today are leveraging technology-enabled capabilities such as "big data" and analytics, digital marketing, apps, and APIs. Find out what separates the top performers from the pack, and get key recommendations to help put your business on the right side of the "digital divide."

Posted: 26 Nov 2013 | Published: 31 May 2013

WHITE PAPER: In today's landscape, it is important to shape your business with cloud and mobile strategies. This guide highlights the importance of customer control and how cloud technology can help your business bolster consumer relationships.

Posted: 19 Nov 2013 | Published: 30 Sep 2013

WHITE PAPER: The following IDC research paper discusses the strategic benefits of migrating to a cloud-based collaboration effort as well as insight to challenges and solutions faced by CIOs when considering the move.

Posted: 13 Nov 2013 | Published: 13 Nov 2013