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Call Centres Services Reports
 
InteractionSyn: Solving Agent Efficiency Issues and Increasing Contact Center Productivity
sponsored by Avtex
WHITE PAPER: The burden of providing the near-instantaneous response time your customers demand falls largely on the shoulders of contact center agents. How can your agents thrive under this pressure? Find out how you can turn your contact center into a true customer engagement hub, by improving efficiency, productivity, and overall success.
Posted: 02 Oct 2018 | Published: 02 Oct 2018

Avtex

Aaron's Solidifies and Accelerates Processes Across the Enterprise
sponsored by ServiceNow
CASE STUDY: Aaron's, a leading provider of consumer lease-purchase solutions, needed a way to modernize their internal IT call center. They had a legacy tool that was hard to customize and lacked key reporting capabilities. Read this case study to learn how they were able to modernize their call center, rollout more than 20 custom apps, and more.
Posted: 22 Jan 2018 | Published: 22 Jan 2018

ServiceNow

Listen and Learn - Improving Operations by Utilizing Customer Feedback
sponsored by Mindshare Technologies
WHITE PAPER: Organizations can obtain and analyze feedback from a department, region, branch, or most importantly, an individual employee.
Posted: 05 Mar 2008 | Published: 04 Mar 2008

Mindshare Technologies

Speech Analytics: Best Practices for Analytics-Enabled Quality Assurance
sponsored by Calabrio, Inc.
WHITE PAPER: This white paper provides tips and best practices for succeeding with speech analytics and using it to enhance your quality assurance (QA) process.
Posted: 12 Apr 2012 | Published: 12 Apr 2012

Calabrio, Inc.

3-2-1 Contact: The Call Center in a Multichannel World
sponsored by SearchCRM
EBOOK: In this e-book, discover how new technologies are making agents' lives easier. Learn how mobile apps are changing how agents interact with customers – and how some companies are integrating mobile CRM with the contact center. Plus, find out about the pitfalls companies can encounter when the contact center is on social media and how to avoid them.
Posted: 17 Apr 2014 | Published: 18 Apr 2014

SearchCRM

Visa Desjardins Provides a Differentiated Customer Experience
sponsored by Genesys
WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment.
Posted: 16 Sep 2013 | Premiered: Feb 27, 2013

Genesys

Loss from Legacy Call Center Infrastructure
sponsored by Genesys
WHITE PAPER: Is your legacy call center infrastructure limiting your organization's ability to increase efficiencies, reduce costs, and raise productivity? What's the true cost of a legacy call center? Answer these questions now by consulting this exclusive infographic.
Posted: 04 Sep 2013 | Published: 04 Sep 2013

Genesys

Speech-to-Text Analytics Reveals New Insights Into Consumer Behavior
sponsored by IBM
WHITE PAPER: This white paper describes how Telerx, a global contact center outsourcing provider, embrace the methods that modern consumers are utilizing to share their opinions and turned raw data into valuable insight for their clients.
Posted: 20 Feb 2015 | Published: 31 Jan 2013

IBM

ICBC Builds Cutting-edge Contact Center as Part of their Customer-Centric Strategy
sponsored by Genesys
CASE STUDY: This case study reveals how Canadian insurer ICBC built a flexible, cutting-edge contact center as a key part of its customer-centric strategy, enabling the company to improve routing flexibility, increase customer satisfaction, and more.
Posted: 13 Sep 2013 | Published: 31 Dec 2012

Genesys

Still Struggling to Reduce Call Center Costs without Losing Customers?
sponsored by SAP AG
WHITE PAPER: Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset.
Posted: 01 Feb 2008 | Published: 01 Feb 2008

SAP AG
 

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