The Hidden ROI of a Cloud-based Contact Center

The Hidden ROI of a Cloud-based Contact Center

Cover

Many customer service organizations are looking to the cloud for their contact center initiatives; in fact, an Aberdeen Group survey reveals that 6 out of 10 contact centers plan to have cloud-based deployments by the end of 2013.

Why are so many businesses investing in the cloud for contact centers?

Access the full report from Aberdeen Group to find out why, and examine some of the top business drivers for cloud-based contact centers. You'll also explore the benefits that the cloud offers contact centers, and how it improves customer experience over traditional call center deployments.

Vendor:
Five9
Posted:
Feb 8, 2021
Published:
Jan 31, 2013
Format:
PDF
Type:
Analyst Report
Already a Bitpipe member? Log in here

Download this Analyst Report!