The Hidden ROI of a Cloud-based Contact Center
Many customer service organizations are looking to the cloud for their contact center initiatives; in fact, an Aberdeen Group survey reveals that 6 out of 10 contact centers plan to have cloud-based deployments by the end of 2013.
Why are so many businesses investing in the cloud for contact centers?
Access the full report from Aberdeen Group to find out why, and examine some of the top business drivers for cloud-based contact centers. You'll also explore the benefits that the cloud offers contact centers, and how it improves customer experience over traditional call center deployments.