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ACD Systems Reports
 
SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

How to Keep Teams Connected and Productive from Anywhere
sponsored by AVI-SPL
WHITE PAPER: How do you enable teamwork between employees returning to the office, and those still working remotely from home? AVI-SPL’s latest guide focuses on how to keep teams connected with the Microsoft Surface Hub 2S’ powerful meeting, content sharing and annotation tools that encourage group collaboration. Read the guide now.
Posted: 25 Jun 2020 | Published: 24 Jun 2020

AVI-SPL

Successfully Implementing Microsoft Teams
sponsored by TATA Communications
PODCAST: In this podcast, Paul McMillan - Director, Sales, Tata Communications and Irwin Lazar - VP and Research Director, Nemertes Research present how to successfully implement Microsoft Teams. Download the podcast to explore key highlights from the discussion.
Posted: 23 Jun 2020 | Premiered: Jun 23, 2020

TATA Communications

IT Teams Under “High Stress” Resolving Faster Than Ever Before
sponsored by PagerDuty
RESOURCE: Toss unknown variables like COVID-19 into the IT equation, and things get complicated. That’s why many companies have shifted gears into a stance PagerDuty refers to as “hyper-care” mode. Read this blog post to learn what “hyper-care” mode means – and why it’s a reaction to the complications posed by modern IT environments.
Posted: 03 Jun 2020 | Published: 13 Apr 2020

PagerDuty

Modern Incident Response: The Definitive Guide
sponsored by PagerDuty
WHITE PAPER: Download this guide now to view 4 characteristics of modern incident response, an overview of the incident response lifecycle, and strategies to streamline this process in your company.
Posted: 18 May 2020 | Published: 18 May 2020

PagerDuty

Security and Privacy with Pexip
sponsored by Pexip
DATA SHEET: Pexip offers security-first, enterprise-grade video conferencing solutions using industry-standard encryption and security protocols to maintain privacy and security. Download this brief to learn more about the security features of Pexip.
Posted: 30 Apr 2020 | Published: 30 Apr 2020

Pexip

Enhanced Password Capabilities for Zoom Meetings, Webinars & Cloud Recordings
sponsored by Zoom Video Communications
RESOURCE: In this blog post, explore a quick overview of Zoom’s enhanced password capabilities for Zoom meetings, webinars and cloud recordings.
Posted: 04 Jun 2020 | Published: 14 Apr 2020

Zoom Video Communications

Why On-Premise Phone Solutions Fall Short in Supporting Remote Workforces
sponsored by Zoom Video Communications
RESOURCE: In this blog, learn how a cloud phone solution helps IT maintain security, ensures supervisors can manage remote teams, and enables employees to execute while working from home.
Posted: 05 Jun 2020 | Published: 21 Apr 2020

Zoom Video Communications

Reducing MTTR the Right Way: 10 Best Practices
sponsored by New Relic
WHITE PAPER: MTTR — or mean time to resolution — is one of the most widely used metrics in the systems reliability toolbox. It’s also one of the most misunderstood. Jump inside this guide to learn 10 best practices designed to help your team better utilize and reduce MTTR.
Posted: 18 May 2020 | Published: 18 May 2020

New Relic
 

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