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ACD Systems Reports
 
SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Network Analytics: Driving Insights, Integrity and Innovation
sponsored by Viavi
ANALYST REPORT: As organizations embrace digital transformation, the network infrastructure is growing more critical. Understanding what is going on in and across the network has become vital to the success of IT and the business. In response, network analytics solutions are being deployed. Download this IDC Technology Spotlight to learn more.
Posted: 09 Dec 2020 | Published: 31 Aug 2020

Viavi

Curated Insights on IT GRC
sponsored by MetricStream
EBOOK: Sustainable cyber resilience requires a proactive approach to address today’s cyber risks. In this e-book, discover how organization can achieve cyber resilience in an increasingly digitized world, gain quick tips for achieving budgetary approval from the board and discover how to combat todays threats – read on to unlock this exclusive insight.
Posted: 20 Jan 2021 | Published: 20 Jan 2021

MetricStream

Meeting Room Design: How to Get Your Audio Right
sponsored by Shure Inc
RESOURCE: When designing a meeting room, there are plenty of considerations to be factored into the plans but never forget the importance of audio and acoustics. In this blog post, explore a number of reasons why having poor meeting audio could impact your business.
Posted: 09 Dec 2020 | Published: 09 Dec 2020

Shure Inc

VoIP Platforms Offer a Wide Range of Benefits to the Enterprise
sponsored by CloudCall Ltd
EGUIDE: If businesses are to implement a VoIP, then they must consider how it fits into a larger communications framework. If they can do this successfully, then they’ll be able to reap the benefits of VoIP. Read our expert guide to learn what VoIP is, how it works and key features enterprises should consider when choosing a VoIP solution.
Posted: 19 Nov 2020 | Published: 19 Nov 2020

CloudCall Ltd

Integrated Cloud Phone and Contact Center: The Smart Option
sponsored by RingCentral
WHITE PAPER: In this white paper, learn why organizations and moving their phone systems to the cloud and uncover the benefits of combining cloud phones and contact centers.
Posted: 16 Dec 2020 | Published: 16 Dec 2020

RingCentral

Monitoring & Alerting: Best Practices Guide
sponsored by LogicMonitor
WHITE PAPER: Download this white paper to discover 5 alerting best practices to consider when designing a new monitoring system that ensures a successful monitoring strategy, effective troubleshooting and additional time to tackle the important projects in your organization.
Posted: 19 Jan 2021 | Published: 19 Jan 2021

LogicMonitor

How to Achieve a 3X ROI with Slack
sponsored by Slack
WHITE PAPER: Today’s new remote reality makes collaboration tools more important than ever. In this white paper, learn about a study conducted by Forrester Consulting on behalf of Slack which zeroed in on the benefits teams saw after switching to Slack.
Posted: 02 Dec 2020 | Published: 02 Dec 2020

Slack

Building Secure Higher Education Collaboration—Even During a Crisis
sponsored by Cisco Umbrella
CASE STUDY: A prestigious university in the UK faced a crisis when their collaboration vendor ceased to offer patches & version updates. Effectively, they were left to address network issues & enhance their collaboration tools on their own. Luckily, Cisco came in to provide support. Access this case study to see how the university bounced back.
Posted: 07 Dec 2020 | Published: 07 Dec 2020

Cisco Umbrella
 

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