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SIP contact centers: Key benefits and potential challenges sponsored by SearchSecurity.com EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com. Posted: 24 Feb 2012 \| Published: 24 Feb 2012 TOPICS: Automatic Call Distribution Systems \| Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| IP \| IP PBX \| SIP \| Social Networking \| Videoconferences \| Voice Communications Software \| VoIP

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM sponsored by inContact CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results. Posted: 11 Oct 2010 \| Published: 11 Oct 2010 TOPICS: Automatic Call Distribution Systems \| Call Center Management \| Call Center Services \| Call Center Software \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| CRM \| CRM Software \| CTI (Computer Telephony Integration) \| IVR

Network Analytics: Driving Insights, Integrity and Innovation sponsored by Viavi ANALYST REPORT: As organizations embrace digital transformation, the network infrastructure is growing more critical. Understanding what is going on in and across the network has become vital to the success of IT and the business. In response, network analytics solutions are being deployed. Download this IDC Technology Spotlight to learn more. Posted: 09 Dec 2020 \| Published: 31 Aug 2020 TOPICS: IT Systems \| Network Analyzer Hardware \| Network Analyzer Software \| Network Infrastructure \| Network Management \| Network Management Protocols \| Network Management Services \| Network Management Software \| Network Monitoring \| Network Monitoring Software \| Network Security \| Network Security Appliances \| Network Security Hardware \| Network Security Software

Curated Insights on IT GRC sponsored by MetricStream EBOOK: Sustainable cyber resilience requires a proactive approach to address today’s cyber risks. In this e-book, discover how organization can achieve cyber resilience in an increasingly digitized world, gain quick tips for achieving budgetary approval from the board and discover how to combat todays threats – read on to unlock this exclusive insight. Posted: 20 Jan 2021 \| Published: 20 Jan 2021 TOPICS: Cybersecurity \| Governance, Risk, Compliance (GRC) \| IT Systems \| IT Workforce \| Risk Assessment \| Risk Management \| Security \| Security Architectures \| Security Best Practices \| Security Event Management \| Security Infrastructure \| Security Management \| Security Managers \| Security Policies \| Security Software \| Security Spending \| Security Standards \| Security Systems \| Security Threats

Meeting Room Design: How to Get Your Audio Right sponsored by Shure Inc RESOURCE: When designing a meeting room, there are plenty of considerations to be factored into the plans but never forget the importance of audio and acoustics. In this blog post, explore a number of reasons why having poor meeting audio could impact your business. Posted: 09 Dec 2020 \| Published: 09 Dec 2020 TOPICS: Audio Equipment \| Audio Standards \| Collaboration \| Collaborative Applications Software \| Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems

VoIP Platforms Offer a Wide Range of Benefits to the Enterprise sponsored by CloudCall Ltd EGUIDE: If businesses are to implement a VoIP, then they must consider how it fits into a larger communications framework. If they can do this successfully, then they’ll be able to reap the benefits of VoIP. Read our expert guide to learn what VoIP is, how it works and key features enterprises should consider when choosing a VoIP solution. Posted: 19 Nov 2020 \| Published: 19 Nov 2020 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems \| Voice Communications Software \| Voice Networking \| VoIP

Integrated Cloud Phone and Contact Center: The Smart Option sponsored by RingCentral WHITE PAPER: In this white paper, learn why organizations and moving their phone systems to the cloud and uncover the benefits of combining cloud phones and contact centers. Posted: 16 Dec 2020 \| Published: 16 Dec 2020 TOPICS: Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| Contact Center Workforce Management Software \| Contact Centers \| IP Telephony \| Telephone Switches \| Telephones \| Telephony Services \| Telephony Systems \| VoIP

Monitoring & Alerting: Best Practices Guide sponsored by LogicMonitor WHITE PAPER: Download this white paper to discover 5 alerting best practices to consider when designing a new monitoring system that ensures a successful monitoring strategy, effective troubleshooting and additional time to tackle the important projects in your organization. Posted: 19 Jan 2021 \| Published: 19 Jan 2021 TOPICS: IT Best Practices \| IT Service Centers \| IT Service Management \| IT Services \| IT Systems \| IT Workforce \| Troubleshooting

How to Achieve a 3X ROI with Slack sponsored by Slack WHITE PAPER: Today’s new remote reality makes collaboration tools more important than ever. In this white paper, learn about a study conducted by Forrester Consulting on behalf of Slack which zeroed in on the benefits teams saw after switching to Slack. Posted: 02 Dec 2020 \| Published: 02 Dec 2020 TOPICS: Collaboration \| Collaborative Applications Software \| Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Messaging Security \| Messaging Software \| Unified Messaging \| Unified Messaging Systems

Building Secure Higher Education Collaboration—Even During a Crisis sponsored by Cisco Umbrella CASE STUDY: A prestigious university in the UK faced a crisis when their collaboration vendor ceased to offer patches & version updates. Effectively, they were left to address network issues & enhance their collaboration tools on their own. Luckily, Cisco came in to provide support. Access this case study to see how the university bounced back. Posted: 07 Dec 2020 \| Published: 07 Dec 2020 TOPICS: Collaboration \| Collaborative Applications Software \| Communications Networks \| Communications Software \| Communications Systems \| Education Industry \| Network Security \| Network Security Software \| Security \| Security Infrastructure \| Security Management \| Security Threats \| Unified Messaging \| Unified Messaging Systems \| Video Chat Software \| Videoconferencing Services \| Videoconferencing Software \| Videoconferencing Standards \| Videoconferencing Systems

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