SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE:
Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012
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Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER:
The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010
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Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY:
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010
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Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER:
This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008
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7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER:
New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015
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Buyer's Guide to Choosing the Right Remote Support Tool
sponsored by RescueAssist
WHITE PAPER:
This buyer's guide can help you select the remote support tool that will work best for your organization. Inside, explore the 5 things you must consider before purchasing, including ease of use, security capabilities, and more.
Posted: 05 Nov 2018 | Published: 05 Nov 2018
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How National Grid Aligned IT Strategy with Business Ambitions
sponsored by ServiceNow
WHITE PAPER:
In this case study, find out how National Grid addressed mounting business pressures and increasing customer demands with the help of their IT organization and newfound IT service management tools.
Posted: 14 Nov 2018 | Published: 15 May 2018
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What's Next for Hyper-converged Infrastructure?
sponsored by VMware Pulse
WHITE PAPER:
Read this white paper to find out how HCI applies to these new use cases, which include multi-cloud and edge computing. Read on to learn why these cases will continue to benefit from HCI in 2019 and beyond.
Posted: 20 Nov 2018 | Published: 31 Aug 2018
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How Innovative Organizations Are Maximizing IT Automation
sponsored by VMware
WHITE PAPER:
Automation is much more than an industry buzzword – but what does it look like in the real-world? Take a look inside this white paper to see how companies from healthcare services to telecommunications providers are finding success in automation.
Posted: 05 Nov 2018 | Published: 05 Nov 2018
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Re-Inventing IT Service Management with Artificial Intelligence
sponsored by Serviceaide
VIDEO:
Tune in to see a live demonstration of a virtual agent, an automated, intelligent bot that can shoulder the duties of a Level-0 technician, including performing knowledge lookups, managing password resets, and various ticket management actions – without requiring any human oversight.
Posted: 26 Oct 2018 | Premiered: 22 Oct 2018
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