SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE:
Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012
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Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY:
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010
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Integrated CCaaS and UCaaS Competitive Strategy Innovation and Leadership Award
sponsored by 8x8, Inc.
WHITE PAPER:
In this white paper, learn about a provider that offers a comprehensive cloud-based communications, collaboration, and contact center solution on a single technology platform.
Posted: 01 Feb 2019 | Published: 01 Feb 2019
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Hyperconverged Infrastructure Helps Mutoh Accelerate Client Order Fulfillment
sponsored by Lenovo
CASE STUDY:
View this study to discover how rehabilitating its infrastructure with HCI allowed Mutoh to increase customer response times and achieve greater scalability to accommodate future demand.
Posted: 07 Mar 2019 | Published: 31 Dec 2018
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Service Visibility: Your Green Light to a Clear Road Ahead
sponsored by ServiceNow
WHITE PAPER:
Download this eBook to learn how efficiently mapping IT infrastructure to business critical services can increase service visibility and improve your service delivery.
Posted: 14 Mar 2019 | Published: 14 Mar 2019
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The Journey Towards Optimized IT Operations
sponsored by ServiceNow
WHITE PAPER:
In this collection of data points and industry surveys, read through some of the challenges and opportunities multi-cloud is forcing IT operations teams to come face-to-face with – and what's setting apart the winners from the losers.
Posted: 08 Feb 2019 | Published: 08 Feb 2019
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Master the Cloud and Become a Data Thriver
sponsored by NetApp
WHITE PAPER:
Download this paper to dig into the advantages of using HCI as a foundation for the cloud. The top 7 are included inside, along with a discussion on meeting private cloud needs at scale.
Posted: 13 Mar 2019 | Published: 31 Dec 2018
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How to See the Future of Work and Act on It
sponsored by AVI-SPL
WHITE PAPER:
In this white paper, explore AVI-SPL Customer Advisory Board (CAB) findings on how digital workplace will change in the near future, and in the far future—and what technology will support it.
Posted: 20 Feb 2019 | Published: 20 Feb 2019
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How 1 Company Improved Team Collaboration with Video
sponsored by Zoom Video Communications
CASE STUDY:
In this case study, learn about travel search site, Skyscanner, and why they decided to implement Zoom cloud-based video communications when they were in need of a videoconferencing system. Learn how Zoom helped improve team collaboration with HD video quality and higher meeting participant capacity.
Posted: 12 Feb 2019 | Published: 12 Feb 2019
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How To Grow IT Efficiency With ITOM
sponsored by ConnectWise
WHITE PAPER:
Inside this guide, learn more about what makes an ITOM strategy ideal for increased IT and business agility, and find out why a unified service desk experience is essential for modern business success.
Posted: 04 Mar 2019 | Published: 04 Mar 2019
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