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ACD Systems Reports
 
Ready to Scale AI -Don't Suffer from Core Starvation
sponsored by IBM
WHITE PAPER: In this white paper, discover how IDC defines AI and if organizations should deploy on-premise, in the cloud, or a hybrid cloud model.
Posted: 01 Aug 2019 | Published: 01 May 2019

IBM

SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Video Conferencing: Advantages, Disadvantages & Advice for Successful Adoption
sponsored by 4Net
EGUIDE: Is your organization considering adopting cloud video conferencing tools? The benefits of video conferencing are apparent and measurable. Learn about them in this expert guide. Also, explore the 5 steps to help ensure a successful video conferencing strategy.
Posted: 09 Sep 2019 | Published: 09 Sep 2019

4Net

Cloud UC: Zoom's New PBX Offering
sponsored by Zoom Video Communications
EGUIDE: In this expert guide learn about leading vendor Zoom and their new cloud PBX offerings, which use desk phones from Polycom and Yealink that integrate with contact center products from Five9 and Twilio.
Posted: 29 Jul 2019 | Published: 29 Jul 2019

Zoom Video Communications

Machine Learning, AI and Cloud
sponsored by Zenoss, Inc.
ANALYST BRIEF: Read this analyst brief from 451 Research to uncover the top five technological trends impacting IT operations and monitoring – and how tech like machine learning is being used as a solution.
Posted: 23 Aug 2019 | Published: 23 Aug 2019

Zenoss, Inc.

How 1 Company Boosted Communication Across Sites, Staff & More
sponsored by Vodafone
CASE STUDY: Life's Kitchen is a company that provides event management and catering services. They were searching for a more reliable way for staff to communicate across sites, and perform call-handling and diversion. Learn how Life's Kitchen achieved their goals with Vodafone in this case study.
Posted: 12 Aug 2019 | Published: 12 Aug 2019

Vodafone

Intelligent Application And Service Monitoring, Q2 2019
sponsored by Zenoss, Inc.
ANALYST REPORT: Intelligent monitoring solutions have emerged as a direct response to traditionally siloed monitoring tools, using AI-functionality to provide a holistic and less reactive approach to IT diagnostics. Download this market report to learn how the top intelligent application and service monitoring vendors of Q2 2019 stack up against one another.
Posted: 27 Aug 2019 | Published: 18 Apr 2019

Zenoss, Inc.

The De Facto for Contact Center Experience: AI in the Contact Center Research
sponsored by Avaya
ANALYST REPORT: In this May 2019 research report, learn about the 5 areas of interest about AI in a contact center.
Posted: 25 Jul 2019 | Published: 01 May 2019

Avaya

Top 4 Reasons to Choose Zoom Video Conferencing From Verizon
sponsored by Verizon
RESOURCE: Zoom Video Conferencing from Verizon helps bring teams together to boost productivity and efficiency. Download this infographic to explore the top 4 reasons to choose the collaboration platform for your growing business.
Posted: 21 Aug 2019 | Published: 21 Aug 2019

Verizon
 

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