ACD Systems

EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.

Posted: 24 Feb 2012 | Published: 24 Feb 2012

CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.

Posted: 11 Oct 2010 | Published: 11 Oct 2010

WHITE PAPER: As new developments emerge in the cloud, companies are starting to realize that open, flexible solutions are needed to ensure their IT architecture can deal with whatever change the future brings. Read on to learn how Red Hat is partnering with IBM and SAP to create open, consistent development experiences across VMs, containers, and more.

Posted: 16 Oct 2020 | Published: 25 Jun 2020

WHITE PAPER: 5G and SD-WAN are significant emerging technologies hitting the market. However, as operations automation becomes more pervasive, these technologies will need to be rigorously checked for vulnerabilities. Luckily, automation can help. Read this white paper to understand automated assurance.

Posted: 15 Oct 2020 | Published: 31 Mar 2019

WHITE PAPER: In the telecommunications industry, one excellent use case for cloud-based technology currently attracting a lot of interest is virtual, or software, session border controllers (SBCs). Reduced CAPEX and OPEX, longer lifecycle and quick deployment are all benefits of software SBCs. Jump into this white paper to get a closer look.

Posted: 14 Oct 2020 | Published: 14 Oct 2020

DATA SHEET: Microsoft Teams is used to speed collaboration between employees, partners and customers globally. However, Microsoft Teams Calling Plan are not available in all regions. Consequently, adding a third-party telephony provider to Teams is needed for local and national numbers and calling services. Download this brief to learn how 8x8 can help.

Posted: 14 Oct 2020 | Published: 14 Oct 2020

DATA SHEET: Today’s businesses are considering communications and collaboration platforms that deliver connectivity and integration via the cloud. And with the nature of work turning remote, more and more employees are collaborating using their own devices. Meet the challenge by immersing yourself in this data sheet about Avaya IX Meetings.

Posted: 06 Oct 2020 | Published: 30 Jun 2019

WHITE PAPER: The simplicity and ease of use of Microsoft Teams have caused businesses to move away from PBX, but this causes a disconnect between contacting those inside your organization and those outside of it. If you’re looking to integrate your business phone and Teams, read this brochure to learn about Microsoft Teams Direct Routing from FourNet.

Posted: 19 Oct 2020 | Published: 19 Oct 2020

EGUIDE: In this infographic based on the results of our 2020 Media Consumption Survey, find out why sales reps with data-driven intent get the best response and what subject line gets the open?

Posted: 26 Oct 2020 | Published: 19 Oct 2020

RESOURCE: Studies show that people are 95% more likely to remember a message when they view a video compared to reading an email or text. If you’re not using video to keep your employees engaged in this unpredictable time, then you may be missing out. Read this quick article to understand the importance of video communication.

Posted: 21 Sep 2020 | Published: 16 Jul 2020