ACD Systems

EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.

Posted: 24 Feb 2012 | Published: 24 Feb 2012

CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.

Posted: 11 Oct 2010 | Published: 11 Oct 2010

DATA SHEET: CallTower delivers an integrated Office 365 Microsoft Teams experience with global calling plans. In this brief, compare the prices of CallTower and Microsoft’s Direct Routing for Teams.

Posted: 27 Jan 2020 | Published: 27 Jan 2020

CASE STUDY: When Seibels Services Group decided to make the transition to Microsoft Teams, they knew they needed a solution whose flexibility could match the complexity of their many separate phone systems. In this case study, learn how the Seibels Service Group was able to accomplish this by implementing CallTower.

Posted: 06 Mar 2020 | Published: 06 Mar 2020

VIDEO: Atlassian understands that when collaboration and communication are done right, their team can achieve more. However, it can be difficult when their teams and customers are dispersed across several locations. In this short video, learn how they were able to address this challenge using Zoom’s video-first unified communication platform.

Posted: 05 Feb 2020 | Premiered: 27 Sep 2019

DATA SHEET: In this brief, learn how 8x8 can help organizations migrate their communications and contact center infrastructure to a cloud-based solution in 8 steps.

Posted: 28 Feb 2020 | Published: 28 Feb 2020

VIDEO: World Fuel Services, a fuel broker and logistics organization, consolidated multiple communication platforms to connect remote workers all over the world. In this short video, learn how switching to Zoom and leveraging Zoom Rooms saved World Fuel Services more than $1 million in travel expenses over 18 months.

Posted: 04 Feb 2020 | Premiered: 19 Dec 2019

VIDEO: Arizona State University uses Zoom to help provide a richer educational experience to its students. In this short video, learn about some of the benefits instructors and students in the university gain from Zoom’s ease of use, integration with Slack, and more.

Posted: 31 Jan 2020 | Premiered: 14 Jan 2020

CASE STUDY: Acosta had a legacy video communications tool in place, but it wasn’t meeting the organization’s needs, leaving its end users frustrated. However, with so many employees and a wide range of services, the teams needed a communications platform that employees would use. In this case study, learn why Acosta decided to implement Zoom.

Posted: 06 Feb 2020 | Published: 31 Dec 2019

WEBCAST: Across Health Home Care needed a phone system that would allow communication between coworkers and patients. In this short video, listen as Jessica Reva, CEO and Administrator of Across Health Home Care, discusses their experience using Mitel.

Posted: 05 Feb 2020 | Premiered: Feb 5, 2020