SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE:
Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012
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Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER:
This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008
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7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER:
New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015
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Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER:
The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010
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Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY:
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010
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How to Realize the Power of Automation Technology
sponsored by VMware
WHITE PAPER:
In this guide for IT, find out what it takes to build a successful automation integration strategy, focused on two key areas – infrastructure and business processes.
Posted: 11 Oct 2018 | Published: 11 Oct 2018
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Top 12 Enterprise Service Management Vendors Head-to-Head
sponsored by ServiceNow
WHITE PAPER:
In this Forrester analysis, find out how the top 12 enterprise service management vendors stack up – and which are leading the pack.
Posted: 08 Oct 2018 | Published: 23 Aug 2018
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Beyond IT Alerting: Why You Need to Change How You Evaluate Solutions
sponsored by xMatters, Inc.
WHITE PAPER:
In a world dominated by agile, DevOps, and lightning time-to-market speed, effective IT incident management tools need to have the horsepower to match. Continue reading to discover how to choose an alert and response system that can deliver.
Posted: 12 Oct 2018 | Published: 12 Oct 2018
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Selecting an Effective Hyper-Converged Infrastructure Solution
sponsored by VMware & Intel
ANALYST REPORT:
Access this paper for guidance on selecting the right HCI for your enterprise. Detailed inside are real user reviews of an HCI component, VMware vSAN. The reviews include a breakdown of cost, performance, management efficiency, hypervisor integration, scalability, and security and failover.
Posted: 24 Sep 2018 | Published: 24 Sep 2018
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Choosing the Right Cloud Optimization Solution
sponsored by Cloudability
WHITE PAPER:
Open this guide to learn about strategies designed to keep your company's cloud bill at a minimum, while also providing the resources your engineers and developers need to stay as nimble as possible.
Posted: 11 Oct 2018 | Published: 11 Oct 2018
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