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ACD Systems White Papers (View All Report Types)
 
Adapting IT Operations to Uncertain Times
sponsored by ServiceNow
WHITE PAPER: The COVID-19 crisis probably wasn’t accounted for in your organization’s business continuity plans – and why would it be? Dive into this guide to learn about the three IT challenges in the new world post-COVID-19.
Posted: 18 May 2020 | Published: 18 May 2020

ServiceNow

How the WAVE Two-Way Radio Connects Your Enterprise Across the Country
sponsored by Motorola, Inc.
WHITE PAPER: The need for instant communication at a nationwide scale is just beginning to surface. Human Resources Online predicts that by 2022, 42.5% of the workforce is set to be mobile. In this white paper, learn how you can get ahead of the instant nationwide communication trend with the help of WAVE two-way radio TLK 100.
Posted: 20 Feb 2020 | Published: 31 May 2019

Motorola, Inc.

How People, Practices and Technology Drive Success for High-Performing Organizations
sponsored by Atlassian
WHITE PAPER: In this infographic from a Forrester study, take a look at how to unlock high-velocity ITSM and learn what separates high and low performers in an organization. Open now to get started.
Posted: 16 Feb 2021 | Published: 16 Feb 2021

Atlassian

Transform Workforce Experiences With An Intelligent, Unified Approach To IT.
sponsored by Dell Technologies Partner Program
WHITE PAPER: Access this white paper to learn about Unified Workspace, a platofrm designed to deploy, secure, manage, and support nearly all devices from the cloud.
Posted: 30 Oct 2020 | Published: 30 Oct 2020

Dell Technologies Partner Program

Cloud Shift: It's Time to Shift your Legacy PBX to the Cloud
sponsored by Fuze
WHITE PAPER: The use case for communications is universal. Every business must be able to communicate internally among its workers, along its value chain, with its customers, and beyond. The question is: are you doing it well enough? In this white paper, explore how you could be doing communications better – and just how much there is to gain if you do.
Posted: 19 Nov 2020 | Published: 19 Nov 2020

Fuze

Ensuring Business-Critical Application Delivery
sponsored by Sinefa
WHITE PAPER: The growth of public cloud, hybrid cloud, and SaaS models offers enterprises a plethora of opportunities to deliver new applications to users with higher speed and agility. Unfortunately, this agility comes with a trade-off—loss of control. In this white paper, learn how Digital Experience Monitoring (DEM) can help IT get back in control.
Posted: 23 Sep 2020 | Published: 23 Sep 2020

Sinefa

5 Reasons to Make Virtual Support Agent Adoption a Priority
sponsored by Serviceaide
WHITE PAPER: Inside, find a list of five reasons to consider a virtual support agent, including improved service user experiences, increased automation opportunities, and more.
Posted: 03 May 2019 | Published: 03 May 2019

Serviceaide

Stop Doing Things the Same Way and Expecting a Different Outcome -Improving Self-Service Adoption Requires a Rethink
sponsored by Serviceaide
WHITE PAPER: In this article, find out how virtual service agents can (quite literally) provide a more intuitive approach to IT self-service – ultimately reducing hands-on time required by actual IT team members and offloading support responsibilities onto AI.
Posted: 30 Apr 2019 | Published: 30 Apr 2019

Serviceaide

Know Your Options Before Moving To The Cloud
sponsored by Mitel Networks, Inc
WHITE PAPER: Download this white paper for insider tips from analyst Zeus Karravala on how to choose the right cloud communications solution, as well as tips to help you navigate the transformation.
Posted: 05 Jan 2021 | Published: 05 Jan 2021

Mitel Networks, Inc

Digital Employee Experience Takes Center Stage
sponsored by Sinefa
WHITE PAPER: With the cloud and Internet becoming the center of IT infrastructure, IT teams no longer own or control much of the estate that they rely on to deliver these experiences. IT teams are functionally blind to external factors that can impact user experience. In this white paper, learn why the user needs to be at the center of IT service delivery.
Posted: 24 Sep 2020 | Published: 24 Sep 2020

Sinefa
 

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