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ACD Systems White Papers (View All Report Types)
 
Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Reinvent Your Hardware Refresh Cycle with HCI
sponsored by VMware & Intel
WHITE PAPER: Because today's landscape of diverse apps and platforms requires heightened speed and security, siloed storage systems just don't cut it. Download this resource to rejuvenate your refresh cycle with hyper-converged infrastructure (HCI) to seamlessly support an always-on virtualized environment.
Posted: 17 Jan 2018 | Published: 31 Dec 2016

VMware & Intel

Edge IT: The Engine Powering Digital Transformation
sponsored by Equinix
WHITE PAPER: In the age of digital transformation, what does the edge of your IT landscape look like? How are your peers approaching it? Read this guide to find out how other IT pros are approaching edge IT, trends in data center concentration, strategies to overcoming key challenges, and more.
Posted: 02 Nov 2017 | Published: 02 Nov 2017

Equinix

The Right Mix: Transforming the Hybrid IT Infrastructure
sponsored by Hewlett Packard Enterprise
WHITE PAPER: Learn about the basics of a hybrid infrastructure strategy that utilizes both cloud resources (public, private, and managed) and a traditional infrastructure. Download now to examine the workings of this hybrid system and discover what it takes to implement it to improve agility and accelerate operations.
Posted: 03 Mar 2017 | Published: 31 Dec 2016

Hewlett Packard Enterprise

6 Steps to Building a Business Case for Enterprise Architecture
sponsored by Mega International
WHITE PAPER: You know that your company could improve, but how do you build the case that will get your executives to provide the necessary funding? This white paper covers the six steps you need to take in order to build the strongest possible case for using enterprise architecture to transform your business.
Posted: 09 Jan 2018 | Published: 09 Jan 2018

Mega International

Hyperconverged Infrastructure: Understanding Workloads, Data Services, and Costs
sponsored by Hewlett Packard Enterprise
WHITE PAPER: This report covers the major variations in workloads and data services that can impact your HCI selection. Read on to learn the critical contributors involved in formulating a comprehensive, economic model for evaluating HCI—and why storage is at the heart of evaluation.
Posted: 10 Aug 2017 | Published: 08 Mar 2017

Hewlett Packard Enterprise

How Unified Communications Impacts IT Teams in 2017
sponsored by Vyopta
WHITE PAPER: Learn more about what 300+ IT, AV, network, and video conferencing specialists have to say about the changes within the unified communications industry, how these changes have affected their role, and trends to expect.
Posted: 12 Jul 2017 | Published: 12 Jul 2017

Vyopta

Business Critical Applications on VxRail
sponsored by Dell EMC Intel (Xeon) ®
WHITE PAPER: Delve into this resource to lock-in high availability, resiliency, predictable performance, and mixed workload consolidation for your most demanding business apps with hyper-converged infrastructure (HCI). See how HCI powered by vSAN effectively supports apps like VDI, CRM, SQL Server, and more.
Posted: 12 Jul 2017 | Published: 12 Jul 2017

Dell EMC Intel (Xeon) ®
 

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