ACD Systems Multimedia

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ACD Systems Multimedia (View All Report Types)

From Multi-Channel to Unified Integrated Customer Experience sponsored by ServiceNow VIDEO: Swiss Re, a leading and highly diversified global re-insurer, needed a way to enhance IT service experience. They created and launched their enterprise service management portal to 79 locations across 25 countries. View this webinar to learn how they accomplished this and the benefits they realized. Posted: 25 Jan 2018 \| Premiered: 19 Jan 2018 TOPICS: Infrastructure Management \| Infrastructure Services \| IT Service Management \| IT Services \| IT Systems \| Systems Management \| User Experience

The Journey Towards Digital Transformation sponsored by ServiceNow VIDEO: Most organizations are trying to figure out how to get results from digital transformation. The issue is that transformation is a journey, not a destination. Find out how CEMEX, a global leader in the building materials industry, is successfully navigating their journey to more efficient back‑office processes. Posted: 26 Jan 2018 \| Premiered: 19 Jan 2018 TOPICS: Applications Management \| IT Service Management \| IT Services \| IT Systems \| ITIL

AWS re:Invent 2018 Recap: Incident Management for the Future sponsored by xMatters, Inc. VIDEO: Tune in to hear from two IT industry experts as they discuss incident response best practices, toolchain orchestration tips, and their predictions on what to expect from incident and event management technology in the near future. Posted: 25 Mar 2019 \| Premiered: 28 Nov 2018 TOPICS: IT Industry \| IT Management \| IT Service Management \| IT Systems \| IT Workforce

Rosen Hotels Elevates Guest Experience with Team Communications sponsored by Motorola, Inc. VIDEO: Watch this brief case study to find out how Rosen Hotels updated their unified communications and upgraded from legacy analog technology to more modern radios, leveraging a more secure, robust network. Posted: 14 May 2018 \| Premiered: 07 Mar 2018 TOPICS: Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems \| Network Architectures \| Network Best Practices \| Network Infrastructure \| Network Management \| Network Managers \| Networking \| Radio Services

Unified Communications sponsored by CDW Corporation WEBCAST: Integrate multiple communication networks into a single, unified system to enable more effective communication and collaboration with staff, partners, and customers. Posted: 27 Jul 2010 \| Premiered: Jul 27, 2010 TOPICS: Call Center Management \| Collaboration \| Email \| Instant Messaging \| Telephony Systems \| Unified Messaging \| Voice Mail Software \| VoIP \| Web Conferences

Social Business Podcast Series sponsored by IBM PODCAST: A Social Business enables its employees – and customers – to more easily find the information and expertise they seek. Access this podcast series for an in-depth guide to establishing a Social Business for real-time communication and collaboration. Posted: 16 Nov 2011 \| Premiered: Nov 16, 2011 TOPICS: Collaboration \| Communications Systems \| Customer Service \| Mobile Device Management \| Productivity \| Social Networking \| Unified Messaging Systems \| Web 2.0

Online Trial: Rational System Architect sponsored by IBM SOFTWARE DOWNLOAD: Try IBM® Rational® System Architect® V11.3, which enables business managers and IT professionals to plan, model, and execute changes to improve their business strategy and process as well as the IT systems and infrastructure that support them, enabling successful enterprise planning and transformation. Posted: 04 Nov 2009 \| Premiered: 04 Nov 2009 TOPICS: Business IT Alignment \| Business Processes \| Enterprise Asset Management Software \| Enterprise Resource Management \| Enterprise Systems \| IT Infrastructure \| IT Management \| IT Spending \| IT Systems

Achieving Rapid Data Recovery for IBM AIX Environments: An Executive Overview of EchoStream for AIX sponsored by Vision Solutions PODCAST: This podcast looks closely at a unique data recovery solution for IBM AIX Environments called EchoStream for AIX. Posted: 09 May 2008 \| Premiered: May 9, 2008 TOPICS: Continuous Data Protection \| Data Recovery \| Disaster Recovery \| IT Managers \| IT Systems \| ITIL \| Replication

Business Phone Systems - Virtual PBX sponsored by RingCentral WEBCAST: View this webcast to explore a cloud-enabled phone system that offers greater call, fax, and text message flexibility so that employees aren't confined to on-premise hardware to conduct business. Posted: 18 Feb 2014 \| Premiered: Jul 17, 2013 TOPICS: Cloud Computing \| Internet Access \| Telephones \| Telephony Services \| Telephony Systems \| Unified Messaging \| Unified Messaging Systems \| VoIP

HP helps United Airlines consolidate their IT infrastructure sponsored by Hewlett-Packard Enterprise WEBCAST: This brief video case study examines how United Airlines was able to consolidate its IT infrastructure and fuel customer experience success with the right service. Tune in to learn more now. Posted: 07 Feb 2014 \| Premiered: Dec 31, 2012 TOPICS: CRM \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Support Software \| IT Departments \| IT Infrastructure \| IT Management \| IT Managers \| IT Systems

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