Remote Support Services White Papers

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Feb 10, 2012

IT Services > IT Management Services > Help Desk Management Services >
Remote Support Services
ALSO CALLED: Support Services DEFINITION: A secure service that allows a representative to assist an end-user in solving computer problems, either by showing what steps to take via screen sharing, or with permission, taking control of the desktop and performing a task remotely. Remote Support is often used in conjunction with phone support.
Remote Support Services White Papers (View All Report Types)
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Top Eight Reasons to Upgrade Your Remote Support sponsored by LogMeIn, Inc. WHITE PAPER: Uncover the top eight reasons to upgrade our remote support to increase productivity and customer satisfaction. Posted: 09 Feb 2012 \| Published: 09 Feb 2012 TOPICS: Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Remote Access Software \| Remote Support Services \| Remote Users \| Smart Phones

The Hidden Costs of Using Free Tools for Helpdesk Support sponsored by LogMeIn, Inc. WHITE PAPER: Access this resource to learn why your “free” or legacy remote access and meeting tools for support could be costing you money without you knowing it. Posted: 09 Feb 2012 \| Published: 09 Feb 2012 TOPICS: Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Help Desks \| Remote Access Protocols \| Remote Access Software \| Remote Support Services \| Remote Users \| Smart Phones

Legacy Tools: Not Built for Today's Helpdesk sponsored by LogMeIn, Inc. WHITE PAPER: Explore the challenges of a remote and mobile workforce and find out information to choosing new helpdesk support tools to meet the needs of all your employees. Posted: 24 Jan 2012 \| Published: 24 Jan 2012 TOPICS: Help Desk Software \| Mobile Workers \| Network Best Practices \| Network Management \| Network Security \| Network Traffic Management \| Networking \| Remote Office Connectivity \| Remote Offices \| Remote Support Services \| Smart Phones

Top 5 Reasons to Replace your Remote Support Tool sponsored by LogMeIn, Inc. WHITE PAPER: Since your legacy remote support tool probably doesn’t do what it is supposed to, access this whitepaper to uncover the top five reasons and benefits you can achieve by replacing it. Posted: 20 Jan 2012 \| Published: 20 Jan 2012 TOPICS: LAN \| Mobile Device Management \| Mobile Workers \| Remote Computing \| Remote Offices \| Remote Support Services \| Remote Users \| Security \| Smart Phones

Leveraging Windows 7 for Better User Support sponsored by Global Knowledge WHITE PAPER: This white paper takes a look at some Windows 7 technologies that you may be able to put to use in order to make the transition from XP (or perhaps from Vista) more successful. Posted: 04 Mar 2011 \| Published: 04 Mar 2011 TOPICS: Diagnostic and Test Hardware \| Log Management \| Operating Systems \| Remote Support Services \| Systems Maintenance \| Systems Management Services \| Troubleshooting \| Windows 7

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