Remote Support Services

WHITE PAPER: Explore how you can take advantage of both collaboration and the center of excellence (CoE) concept to give your organization a leading edge on the competition

Posted: 10 Jun 2013 | Published: 29 Mar 2013

WHITE PAPER: This white paper takes a look at some Windows 7 technologies that you may be able to put to use in order to make the transition from XP (or perhaps from Vista) more successful.

Posted: 04 Mar 2011 | Published: 04 Mar 2011

WHITE PAPER: Access this resource to discover the valuable uses of remote monitoring and management. Learn how to provide your customers with better service while also increasing efficiency.

Posted: 27 Apr 2012 | Published: 27 Apr 2012

WHITE PAPER: Access this white paper for the top ten considerations for selecting a remote monitoring and management solution that will streamline management processes to allow for business growth while also increasing services levels.

Posted: 27 Apr 2012 | Published: 27 Apr 2012

WHITE PAPER: Explore the challenges of a remote and mobile workforce and find out information to choosing new helpdesk support tools to meet the needs of all your employees.

Posted: 24 Jan 2012 | Published: 24 Jan 2012

WHITE PAPER: AT&T's virtual tunneling service (AVTS) offers reliable connectivity over different access methods, including simultaneous access to the Internet with user-friendly client software that provides seamless access to your enterprise applications.

Posted: 24 Oct 2011 | Published: 24 Oct 2011

WHITE PAPER: Due to technological advances, managers are considering how they operate Service Desks and how they can improve the way they support customers. In this paper, identify key ways to keep the Service Desk human while ensuring customer service stays front and centre.

Posted: 10 May 2011 | Published: 10 May 2011

WHITE PAPER: The Plantronics UC Toolkit, Trial FAQ provides responses and direction to the typical questions IT organizations raise during the trial and evaluation of UC audio devices.  

Posted: 10 Feb 2011 | Published: 10 Feb 2011

WHITE PAPER: Benchmarking is a critical process for any Service Desk that wants to gauge the quality of their service delivery. Too often, however, desks are overly concerned with industry benchmarks and hitting industry standards for call waiting times, resolution time and the perennial cost per email. Download the SDI best practices guide to learn more!

Posted: 01 Dec 2010 | Published: 30 Nov 2010

WHITE PAPER: How can support reps quickly solve problems when they reach a dead end? Is there an easy way to bring experts into a support session without hindering the customer experience? This white paper will examine key customer support challenges and reveal the many advantages of collaborative remote support.

Posted: 01 Dec 2010 | Published: 30 Nov 2010

WHITE PAPER: In this Quest Software white paper by the Enterprise Strategy Group, learn more about the benefits of moving to a virtual desktop environment – and how choosing the right tool for the job makes it easy. Find out about a solution that not only makes implementing virtualization easy, but keeps cost low and uptime and efficiency high while doing so.

Posted: 19 Aug 2010 | Published: 19 Aug 2010

WHITE PAPER: To survive in today's economy, your IT organization will face increasing pressure to do more with less and work from anywhere at anytime. Imagine how much more productive your service desk personnel could be if they were able to periodically manage and respond to issues from the field, rather than having to check in at their desktops.

Posted: 26 Jan 2010 | Published: 26 Jan 2010

WHITE PAPER: Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.

Posted: 29 Oct 2009 | Published: 29 Oct 2009

WHITE PAPER: This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology.

Posted: 29 Oct 2009 | Published: 29 Oct 2009

WHITE PAPER: This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.

Posted: 16 Sep 2009 | Published: 16 Sep 2009

WHITE PAPER: Read this case study to see how the benefits of Quest® Software's vWorkspace helped SeatonCorp achieve lower cost, enhanced capabilities, higher reliability, easier management and easier end-user IT support.

Posted: 29 Jun 2009 | Published: 26 Jun 2009

WHITE PAPER: Intel IT offers guidelines for achieving quick returns and long term value with Intel vPro technology based on our experience in the first year of a multi-year deployment program.

Posted: 02 Apr 2009 | Published: 30 Dec 2008

WHITE PAPER: Almost half of IT expenditures go towards the total cost of support and maintenance in most organizations. Read this paper to learn ten best practices for adopting virtual support networks to cost-effectively improve the management of your IT systems.

Posted: 12 Oct 2006 | Published: 11 Oct 2006