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  Feb 10, 2012
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Remote Support Services

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ALSO CALLED: Support Services
DEFINITION: A secure service that allows a representative to assist an end-user in solving computer problems, either by showing what steps to take via screen sharing, or with permission, taking control of the desktop and performing a task remotely. Remote Support is often used in conjunction with phone support.
Remote Support Services IT Downloads (View All Report Types)
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Global Instant Remote Support for Multi-Agent Teams
sponsored by NTR Global
TRIAL SOFTWARE: Support Ultimate’s allows MSPs and high-volume customer call centers to quickly and efficiently handle end-user requests across multiple platforms globally. Find out how this software can solve problems in real-time and increase customer satisfaction with a robust diagnostic and troubleshooting toolkit.
Posted: 17 Nov 2011 | Premiered: 17 Nov 2011
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TOPICS:  Call Center Management | Call Center Software | Customer Satisfaction | Customer Service | Customer Support Software | Help Desk Software | Remote Support Services | Troubleshooting
NTR Global
1 Match
 
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