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| Nov 21, 2009 |
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Software >
Applications Software >
Communications Software >
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DEFINITION: Remote-control software is programming in a central or server computer that is used to control other computers (or their users) at a distance, either under the control of an administrator or at the request of the user. Although remote-control software existed before the World Wide Web (for remote diagnosis of computer problems and other purposes), the Web has essentially built a platform on which
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Definition continues below.
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Remote Control Software Reports
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10 Matches
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Developing WS-Management Solutions for Intel® Active Management Technology
sponsored by Intel
TECHNICAL ARTICLE:
This article describes how to develop flexible WS Management-based solutions for Intel® Active Management Technology using the .NET development environment. The basic ingredients and building blocks of a WSMan-based solution will be presented. We've included some coding samples (written using Windows 2008) to help illustrate this information.
Posted: 10 Nov 2009 | Published: 10 Nov 2009
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Remote Encryption Management SDK
sponsored by Intel
SOFTWARE DOWNLOAD:
Remote Encryption Management Software Development Kit (SDK) provides the tools to allow FDE or software based encrypted hard drives to be unlocked remotely out of band using vPro. This allows computers with vPro and encrypted hard drives to be managed out-of-band. Learn more about this SDK and download your free copy today.
Posted: 10 Nov 2009 | Published: 10 Nov 2009
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The 10 Worst Practices for Technical Support and How to Overcome Them
sponsored by NTR Global
WHITE PAPER:
This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well?intentioned management blunders and discuss good and bad uses of support technology.
Posted: 29 Oct 2009 | Published: 29 Oct 2009
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Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment
sponsored by NTR Global
WHITE PAPER:
Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.
Posted: 29 Oct 2009 | Published: 29 Oct 2009
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Midmark Aims for Excellence with Efficient Products and Support
sponsored by LogMeIn, Inc.
CASE STUDY:
Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones.
Posted: 16 Sep 2009 | Published: 16 Sep 2009
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Giving Nurses More Time to Care
sponsored by LogMeIn, Inc.
CASE STUDY:
The IT team at Palm Valley Health Care needed to provide technical support to their 200 field nurses and wide-spread administrative staff throughout South Texas. Find out why they chose LogMeIn Rescue to solve 9 out of 10 support issues remotely.
Posted: 16 Sep 2009 | Published: 16 Sep 2009
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For Ceridian, it Pays to Provide High-Quality Support
sponsored by LogMeIn, Inc.
CASE STUDY:
This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%.
Posted: 16 Sep 2009 | Published: 16 Sep 2009
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5 Best Practices for Smartphone Support: The Enterprise Guide to Smart Support for Smart Devices
sponsored by LogMeIn, Inc.
WHITE PAPER:
This paper features real-world examples from US enterprises on how the benefits of keeping mobile devices functioning without interruption are felt on every level of business.
Posted: 16 Sep 2009 | Published: 16 Sep 2009
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Communications Skills for Remote Support
sponsored by LogMeIn, Inc.
WHITE PAPER:
A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support.
Posted: 16 Sep 2009 | Published: 16 Sep 2009
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Desktop Authority Image Center Version 3.0
sponsored by ScriptLogic Corporation
TRIAL SOFTWARE:
How many hours/days does it take to get new PC's prepared for a new employee? What happens when 100 new PC's arrive? Is your desktop management plan missing a key ingredient? Let us help.
Posted: 15 Apr 2009 | Published: 15 Apr 2009
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REMOTE CONTROL SOFTWARE DEFINITION (continued): … anyone can build a new remote-control application that can reach millions of computers and their users. Remote-control software can be viewed as one class of application furnished by application service providers.Remote-control software can be divided into applications for use within a private network (such as an intranet) or for use on the public network. In a private network, remote-control software can be used to configure and administer all computers from a central point. On the public network, users can request such services as name lookup or arrange to have their files backed up automatically … Remote Control Software definition sponsored by SearchMobileComputing.com, powered by WhatIs.com an online computer dictionary
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