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Remote Support Services

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ALSO CALLED: Support Services
DEFINITION: A secure service that allows a representative to assist an end-user in solving computer problems, either by showing what steps to take via screen sharing, or with permission, taking control of the desktop and performing a task remotely. Remote Support is often used in conjunction with phone support.
Remote Support ServicesMultimedia (View All Report Types)
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McAfee ePO Deep Command and Intel vPro Technology
sponsored by Intel
WEBCAST: In this webcast, discover a security and management solution that allows you to remotely support your global enterprise, eliminating the need for expensive and time-consuming deskside visits. See how you can secure your mobile workforce by clicking through to watch now.
Posted: 02 Jan 2013 | Premiered: Jan 2, 2013

Intel

Intel Core vPro Processor Family Animations: More Secure, Manageable, and Responsive
sponsored by Intel
VIRTUAL ENVIRONMENT: In this animation, discover how a hardware-assisted approach to enterprise management can help you remotely secure your PC fleet. Learn how you can reduce deskside visits, boost energy efficiency, remotely protect corporate data from theft and loss, and more – click through now to get started.
Posted: 28 Dec 2012 | Premiered: 28 Dec 2012

Intel

Integrated Security - McAfee Software and Intel vPro Technology Video
sponsored by Intel
WEBCAST: This webcast explores how an integrated security approach can offer your organization complete coverage. Discover the benefits you can achieve with integrated security, including proactive threat response, simplified remote administration, energy efficiency, and more.
Posted: 28 Dec 2012 | Premiered: Dec 28, 2012

Intel

itelligence Support Advantage
sponsored by itelligence, Inc.
VIDEOCAST: Watch this videocast as Scott Lachecki of North American Nutrition Companies talks about the benefits of itelligence Support Advantage and its on-demand SAP support. itelligence offers mid-market companies worldwide a range of both technical and functional SAP services, business expertise and expert support.
Posted: 12 Mar 2010 | Premiered: Mar 11, 2010

itelligence, Inc.

Windows PowerShell 2.0
sponsored by Microsoft
WEBCAST: Explore how Windows PowerShell 2.0 can help increase the productivity of IT professionals by providing a powerful, complete scripting language to automate repetitive tasks and conduct remote troubleshooting. It delivers a growing set of cmdlets that can be used to manage Windows-based PCs and servers, and it can be easily extended.
Posted: 12 Jun 2009 | Premiered: Jan 9, 2009

Microsoft

Channel Success Stories: The SMB Market Case Study: KIS
sponsored by Dell PartnerDirect and Intel
PODCAST: This Channel Success Story will give you insight into how KIS is addressing Data Consolidation and Management; Green IT; Virtualization; Security; Unified Communications and "earning its stripes" in the SMB market.
Posted: 15 Dec 2008 | Premiered: Dec 15, 2008, 09:00 EST (14:00 GMT)

Dell PartnerDirect and Intel

Channel Success Stories: Managed Services Case Study: B Resource
sponsored by Dell PartnerDirect and Intel
PODCAST: This Channel Success Story gives you insight into how B Resource has been able to grow its business without growing its staff, and it provides practical advice and guidance from a company that has achieved spectacular results.
Posted: 08 Dec 2008 | Premiered: Dec 8, 2008, 09:00 EST (14:00 GMT)

Dell PartnerDirect and Intel

InstallPump Ver 4.5.1
sponsored by SoftQuest Corporation
TRIAL SOFTWARE: This download, InstallPump, will help Domino administrators to manage Lotus Notes remotely and more efficiently.
Posted: 18 Jun 2007 | Premiered: 18 Jun 2007


How To Profit with Remote Support
sponsored by LogMeIn, Inc.
WEBCAST: Sponsored by LogMeIn, Inc., this Webcast will arm you with a real-world approach for growing your IT services business.
Posted: 24 May 2007 | Premiered: Jun 4, 2007, 09:00 EDT (13:00 GMT)

LogMeIn, Inc.

Seven Strategies for Effective Desktop Management
sponsored by WebEx Communications, Inc.
WEBCAST: Remote and local desktop support is an increasingly difficult and expensive task for IT staffs. Listen to this Webcast to gain seven strategies for effective desktop management so your organization can immediately manage, protect and secure its PC assets
Posted: 01 Mar 2007 | Premiered: Feb 27, 2007

WebEx Communications, Inc.
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