Remote Support Services Multimedia

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Dec 3, 2009

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Remote Support Services
ALSO CALLED: Support Services DEFINITION: A secure service that allows a representative to assist an end-user in solving computer problems, either by showing what steps to take via screen sharing, or with permission, taking control of the desktop and performing a task remotely. Remote Support is often used in conjunction with phone support.
Remote Support Services Multimedia (View All Report Types)
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ITSM guidance: ITIL V3 Update sponsored by SkillSoft Corporation VIDEO: In an exclusive interview with Sharon Taylor, you'll hear her address the negative user comments about ITIL V3, the improved potential for ROI and the new V3 certification path. Posted: 17 Aug 2009 \| Premiered: 17 Aug 2009 TOPICS: Best Practices \| Business IT Alignment \| Change Management \| Help Desk Management Services \| Infrastructure Services \| ITIL \| ROI \| Service Level Management

Numara Software Webinar - Track It! sponsored by Numara Software WEBCAST: Watch this webinar to get an overview of Numara's Track It! software solution and free trial download that offers everything needed to manage your Help Desk and IT assets while enabling your organization to cost-effectively employ industry best practices. Posted: 08 Jun 2009 \| Premiered: 08 Jun 2009 TOPICS: Compliance (Systems Operations) \| Cost Benefit Analysis \| Desktop Management \| Help Desk Management \| Help Desk Management Services \| Help Desks \| IT Asset Management Software \| IT Best Practices \| IT Service Management

Numara Track It! - Change Management Webinar sponsored by Numara Software WEBCAST: The Numara Track It! helpdesk/ asset management solution offers a fully integrated “Change Management” module that provides flexibility for seamless upgrades of services - hardware and software. Watch this webinar to learn how this comprehensive solution tool allows anyone to manage change from any location without the cost of... Posted: 08 Jun 2009 \| Premiered: 08 Jun 2009 TOPICS: Asset Management Services \| Change Management \| Cost Benefit Analysis \| Help Desk Management \| Help Desk Management Services \| Help Desk Software \| IT Best Practices \| IT Services \| Software Licensing \| Software Maintenance

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