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Key Performance Indicators

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An Agile Approach to "Metrics": Applied Macromeasurements to Ensure On-Time Delivery
sponsored by CollabNet
WHITE PAPER: This article challenges the value of traditional metrics for managing product development schedules and presents an alternative compatible with Agile approaches such as Scrum and XP. It is written for development managers or Scrum Product Owners who want to make decisions based on empirically derived schedule forecasts instead of shots in the dark.
Posted: 17 Jan 2011 | Published: 17 Jan 2011

CollabNet

Accelerate Performance in Human Resources
sponsored by SAP America, Inc.
WHITE PAPER: This white paper addresses HR challenges and metrics solutions for improving operations.
Posted: 02 Feb 2012 | Published: 27 Jan 2012

SAP America, Inc.

Quick Guide: Getting to Grips with Service Desk Metrics
sponsored by Citrix Online UK
WHITE PAPER: This quick guide from Service Desk Institute identifies the most popular industry metrics that you should be employing, considers the best ways to measure them and demonstrates how to utilise these measures to improve your service delivery.
Posted: 05 Apr 2011 | Published: 05 Apr 2011

Citrix Online UK

CA Application Performance Management
sponsored by CA Technologies.
WEBCAST: CA Application Performance Management (CA APM) provides advanced application and infrastructure monitoring to ensure optimal business service performance. Watch this demo to see how CA APM enables IT operations and line of business owners to reduce revenue risks and keep customers loyal.
Posted: 13 Jun 2011 | Premiered: Jun 10, 2011, 10:00 EDT (14:00 GMT)

CA Technologies.

Enhancing the Customer Experience with Loyalty Management
sponsored by SAP America, Inc.
WHITE PAPER: By implementing loyalty programs that are integrated across sales, service, and marketing - across all channels of interaction - a firm can greatly enhance the customer experience, increase customer retention, and foster development of a community of people who serve as advocates for the business.
Posted: 27 Apr 2009 | Published: 27 Apr 2009

SAP America, Inc.

Mortgage Company Uses DataFlux Technology to Improve Reporting, Manage Compliance
sponsored by DataFlux Corporation
CASE STUDY: Read how using DataFlux technology, this financial company implemented a data governance program, creating more complete and accurate data and drastically reducing the time needed to comply with Federal reporting regulations.
Posted: 14 Jan 2009 | Published: 14 Jan 2009

DataFlux Corporation

Choosing the Right Management Tools for Virtual Infrastructures
sponsored by Isilon Systems
PRESENTATION TRANSCRIPT: Learn how to combat VM sprawl and other virtualization challenges with the right management tools, and develop the proper strategies to get the best possible ROI in this expert resource.
Posted: 22 Sep 2011 | Published: 22 Sep 2011

Isilon Systems

Improving Operations with Reports, Plans and Metrics
sponsored by IBM Cognos
WHITE PAPER: This white paper details the critical roles IT plays in providing Operations with timely information in areas such as quality management, supply chain, and cost control.
Posted: 11 Aug 2008 | Published: 01 Jun 2008

IBM Cognos

How to Spot a Failing Project
sponsored by AtTask
TECHNICAL ARTICLE: Only about one-third of all projects are complete successes. Download this paper to take a look at the early warning signs in an IT project and what you can do to make the project a success.
Posted: 18 Jun 2009 | Published: 18 Jun 2009

AtTask

Implementing Cloud Storage Metrics to Improve Efficiency
sponsored by Intel
WHITE PAPER: Access this white paper to learn how implementing cloud storage metrics can help you choose the right technology for increasing IT productivity and capacity management in your enterprise.
Posted: 31 Oct 2011 | Published: 31 Oct 2011

Intel
 
 
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