Key Performance Indicators

WHITE PAPER: By implementing loyalty programs that are integrated across sales, service, and marketing - across all channels of interaction - a firm can greatly enhance the customer experience, increase customer retention, and foster development of a community of people who serve as advocates for the business.

Posted: 27 Apr 2009 | Published: 27 Apr 2009

ANALYST REPORT: Need to compare open source business intelligence (BI) technologies and understand which vendor leads the pack? Download Forrester’s evaluation of open source BI vendors and learn why Actuate BIRT is named the leader due to its richness of reporting functionality.

Posted: 17 Jan 2012 | Published: 17 Jan 2012

WHITE PAPER: The increased use of outsourcing and cloud computing coupled with the rising complexity of internal services have all made the ability to manage IT services—both those provided in-house and outsourced—central to business success. Inside this white paper, learn how to effectively manage IT services for optimal business support.

Posted: 08 Dec 2011 | Published: 08 Dec 2011

EGUIDE: tbdNetwork traffic monitoring is often touted as a way for enterprises to meet performance, security and compliance goals. This expert e-guide discusses why there is a need for a network performance baseline and how it can catch changes in traffic that could indicate problems.

Posted: 28 Jun 2011 | Published: 28 Jun 2011

ESSENTIAL GUIDE: Learn how you can empower your employees to make the most of big data and data analytics in this executive guide from the Corporate Executive Board.

Posted: 01 Feb 2012 | Published: 01 Feb 2012

WHITE PAPER: This white paper addresses HR challenges and metrics solutions for improving operations.

Posted: 02 Feb 2012 | Published: 02 Feb 2012

WHITE PAPER: Read this study conducted by Forrester Consulting on behalf of CA Technologies, you learn about the ROI impact of a SLA management platform that offers features for data metrics, automation, performance monitoring, and more.

Posted: 08 Dec 2011 | Published: 08 Dec 2011

WEBCAST: CA Application Performance Management (CA APM) provides advanced application and infrastructure monitoring to ensure optimal business service performance. Watch this demo to see how CA APM enables IT operations and line of business owners to reduce revenue risks and keep customers loyal.

Posted: 13 Jun 2011 | Premiered: 13 Jun 2011

RESEARCH CONTENT: In this exclusive research report, Wayne Eckerson, Director of Research for Business Applications and Architecture at TechTarget and renowned business intelligence (BI) expert, discusses the recent changes in the BI market as well as the future of BI technologies.

Posted: 15 Dec 2011 | Published: 15 Dec 2011

WHITE PAPER: This paper offers practical advice on how to plan for, build, and market an analytics product. If you execute product development and rollout well, you can grow your business, build customer satisfaction, and improve the “stickiness” of your product. But like any great opportunity, success requires careful planning and attention to detail.

Posted: 15 Apr 2011 | Published: 15 Apr 2011