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The Total Economic Impact of CA Technologies’ Business Service Insight Solution
sponsored by CA Technologies.
WHITE PAPER: Read this study conducted by Forrester Consulting on behalf of CA Technologies, you learn about the ROI impact of a SLA management platform that offers features for data metrics, automation, performance monitoring, and more.
Posted: 08 Dec 2011 | Published: 07 Dec 2011

CA Technologies.

The New CRM Metrics: Putting Them to Work
sponsored by SearchCRM
WHITE PAPER: There is added pressure for contact center agents, with customers armed to the teeth with devices to connect with businesses- from tweets to texts to telephone calls. But with proper metrics to gauge their performance and lead to instructive training, some of that pressure can be alleviated.
Posted: 25 Jan 2013 | Published: 25 Jan 2013

SearchCRM

9 Steps to Building a B2B Business Case
sponsored by Sterling Commerce Manufacturing Solutions
WHITE PAPER: Justifying a strategic B2B initiative is especially critical. It encompasses integrating your major information systems to give your company the secure foundation it needs to collaborate effectively with customers, partners and suppliers. Fortunate...
Posted: 05 Mar 2008 | Published: 01 Sep 2006

Sterling Commerce Manufacturing Solutions

Improving Operations with Reports, Plans and Metrics
sponsored by IBM Cognos
WHITE PAPER: This white paper details the critical roles IT plays in providing Operations with timely information in areas such as quality management, supply chain, and cost control.
Posted: 11 Aug 2008 | Published: 01 Jun 2008

IBM Cognos

An Agile Approach to "Metrics": Applied Macromeasurements to Ensure On-Time Delivery
sponsored by CollabNet
WHITE PAPER: This article challenges the value of traditional metrics for managing product development schedules and presents an alternative compatible with Agile approaches such as Scrum and XP. It is written for development managers or Scrum Product Owners who want to make decisions based on empirically derived schedule forecasts instead of shots in the dark.
Posted: 17 Jan 2011 | Published: 17 Jan 2011

CollabNet

Best Practices: 10 must-have metrics and benchmarks for better recruiting
sponsored by SuccessFactors
WHITE PAPER: To maximize company performance, you need the best talent – and the best talent comes from superior recruiting. This resource counts down 10 must-have metrics and benchmarks for better recruiting.
Posted: 25 Feb 2014 | Published: 25 Feb 2014

SuccessFactors

Optimizing the Virtual Environment
sponsored by uptime software inc.
WHITE PAPER: In this white paper, you'll find both the pitfalls of virtual monitoring and management, and how to navigate the maze of competing virtual monitoring and management vendors. In the end, you'll have a clear idea of what solutions will work for you.
Posted: 29 Sep 2010 | Published: 29 Sep 2010

uptime software inc.

7 Requirements of Data Loss Prevention
sponsored by Symantec Corporation
WHITE PAPER: This report provides a clear understanding of the capabilities a successful data loss prevention solution must deliver. It also incorporates insight into the capabilities that companies require from their solution.
Posted: 10 Mar 2009 | Published: 10 Mar 2009

Symantec Corporation

Calculating Earned Business Value for an Agile Project
sponsored by CollabNet
WHITE PAPER: In this paper, CollabNet’s Dan Rawsthorne defines Earned Business Value (EBV), a new metric for Agile projects that replaces standard Earned Value Analysis (EVA) metrics. With EBV, Agile teams see a clearer picture of a project’s progress, which can be used to strategically adapt to evolving business conditions.
Posted: 14 Jul 2010 | Published: 13 Jul 2010

CollabNet

Getting Started with Business Process Management
sponsored by SoftwareAG Inc., USA
WHITE PAPER: In this whitepaper, you will learn about the different entry points for BPM, ways of ramping up process initiatives, organizational and cultural challenges that BPM practitioners face, and the critical success factors for BPM.
Posted: 06 Feb 2009 | Published: 06 Feb 2009

SoftwareAG Inc., USA
 
 
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