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Business of Information Technology  >  Business Processes  >  Business Intelligence  >  Business Performance Management  >  

Metrics

ALSO CALLED: Performance Ratings, KPI, Performance Indicators, Key Performance Indicators, Actionable Metrics, eMetrics, and e-Metrics
DEFINITION: A standard of measurement.


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Using Technologies to Increase Perfect Order Metrics
sponsored by Intermec
WHITE PAPER: Companies are continually finding new ways to get the right goods to the right customers on time. This white paper explains how each aspect of perfect order performance can be improved through enhancements to data collection processes and technologies.
Posted: 13 Aug 2008 | Published: 13 Aug 2008
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Delivering the Reports, Plans & Metrics Sales Needs
sponsored by Cognos Incorporated
WHITE PAPER: With IT, Sales can scorecard, plan, and understand more about the client, and anticipate opportunities.
Posted: 11 Aug 2008 | Published: 01 Jun 2008
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Delivering Reports, Plans and Metrics for Better Marketing
sponsored by Cognos Incorporated
WHITE PAPER: Learn how IT can help deliver critical business information for Marketing resulting in less guesswork, greater customer value, and greater return on investment.
Posted: 11 Aug 2008 | Published: 01 Jun 2008
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Improving Operations with Reports, Plans and Metrics
sponsored by Cognos Incorporated
WHITE PAPER: This white paper details the critical roles IT plays in providing Operations with timely information in areas such as quality management, supply chain, and cost control.
Posted: 11 Aug 2008 | Published: 01 Jun 2008
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Show How Marketing Makes Money: A 5-Step Plan for Proving ROI
sponsored by Vtrenz, Inc
WHITE PAPER: This white paper outlines a simple plan to help ensure the outcome of your evaluation efforts both meaningful and manageable.
Posted: 26 Jun 2008 | Published: 01 Jan 2007
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Active Quality Monitoring of Premium Services
sponsored by Comarch
WHITE PAPER: Quality of Service (QoS) monitoring is a must for anyone in the telecommunications business, yet the tools and techniques have hardly changed during the last decade.
Posted: 20 Jun 2008 | Published: 01 Jan 2007
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CIO2CIO Global Research Study: Business Intelligence and Master Data Management (MDM)
sponsored by SAP America Inc
WHITE PAPER: This global CIO2CIO research program was conducted for SAP, Inc. to gain insight into information management practices in various regions of the world and the research was conducted among IT professionals in the U.S., Europe and Asia.
Posted: 18 Jun 2008 | Published: 01 Jul 2007
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Meeting Tomorrow's Internet Performance Requirements
sponsored by Keynote Systems
WHITE PAPER: This white paper discusses how the customer experience can be improved through Service Level Management (SLM). Discover the steps necessary for better defining the processes, IT roles and organizational structures needed to create essential standards.
Posted: 26 Feb 2008 | Published: 01 Mar 2007
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The Top Ten Mistakes Customer Support Teams Make and How to Avoid Them
sponsored by Parature, Inc.
WHITE PAPER: This white paper discusses the most common mistakes made by customer support teams, provides insights into how to avoid them, and cites examples of organizations that have experienced these issues and have adopted solutions to correct them.
Posted: 25 Feb 2008 | Published: 01 Jan 2007
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Keep Your Web Customers Coming Back: Three Improvements to Enhance Your Customer's Experience
sponsored by Cisco Systems, Inc.
WHITE PAPER: The Web offers many ways to service your customers 365 days a year, 24 hours a day, inlcuding self-service tools like tracking, online account access, and customized recommendations for products and services.
Posted: 22 Feb 2008 | Published: 01 Jan 2007
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