Key Performance Indicators

WHITE PAPER: This white paper addresses HR challenges and metrics solutions for improving operations.

Posted: 02 Feb 2012 | Published: 02 Feb 2012

WHITE PAPER: Read this white paper to learn the appropriate metrics to use when analyzing workforce turnover and retention data, how to define them, and how to increase their value.

Posted: 24 Apr 2012 | Published: 24 Apr 2012

WHITE PAPER: One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.

Posted: 26 Jan 2009 | Published: 26 Jan 2009

WHITE PAPER: While current technologies and techniques allow for more sophisticated and effective approaches to counterparty risk management than those that fell short in 2008, there are still barriers to successful adoption that will require organizational changes. Read this white paper to learn more.

Posted: 22 Feb 2012 | Published: 22 Feb 2012

WHITE PAPER: As economic cycles go through the ebb and flow of recession and boom, the underlying drivers of financial transformation in business enterprises also change. This is evident in the focus and direction of senior finance executives who have successfully steered their organizations through periods of recessions and prosperity.

Posted: 14 May 2012 | Published: 14 May 2012

WHITE PAPER: Discover 6 energy and sustainability trends impacting the business world, why they are important for CIOs and IT executives to consider, and simple steps CIOs can take to implement these practices in their enterprise.

Posted: 22 May 2012 | Published: 22 May 2012

WHITE PAPER: This paper discusses the convergence of dashboards, scorecards and business intelligence (BI) tools and the emergence of systems that incorporate these into a single, unified solution.

Posted: 26 Mar 2012 | Published: 26 Mar 2012

WHITE PAPER: Read this white paper to learn what’s making the task of quality assurance in testing environments difficult and what you can do to overcome it. Discover an approach that enables developers and testers to easily configure a test environment from existing components in order to meet a specific test requirement.

Posted: 08 May 2012 | Published: 08 May 2012

WHITE PAPER: This free study examines the liquidity risk management (LRM) challenges that banks and financial institutions must face in this post-financial crisis era. It also discusses industry perspectives and responses to challenges in this space.

Posted: 22 Feb 2012 | Published: 22 Feb 2012

WHITE PAPER: This paper examines how an integrated information technology solution can help you take advantage of economies of scale to boost manufacturing utilization, enhance service levels, and improve the efficiency of your sales and administrative activities.

Posted: 30 Oct 2009 | Published: 30 Oct 2009