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IT Customer Support Reports
 
Turkcell improves productivity through processes automation
sponsored by Hewlett-Packard Limited
WHITE PAPER: Turkcell's IT team needed to optimize its resources, focusing on the tens of thousands of incidents and service requests it receives monthly, along with process automation and health checks. Read this white paper to find out how Turkcell's IT team saved 3,300 man-hours each month, while improving quality and supporting digital business processes.
Posted: 03 Jun 2015 | Published: 31 Aug 2013

Hewlett-Packard Limited

Case Study: Performance Bike
sponsored by IBM
WHITE PAPER: This white paper examines how Performance Bicycle, a leading cycling product retailer based in North Carolina, created an interactive, centralized collection of employee knowledge seamlessly linked to its e-commerce site – enabling knowledgeable employees to share expertise with customers and visitors.
Posted: 21 Jan 2015 | Published: 21 Jan 2015

IBM

Better Customer Insights: Tap Into the Connected Enterprise
sponsored by Hewlett-Packard Company
BROCHURE: Customer demands are evolving with modern technologies. Review insights from CMOs and executives on top customer experience initiatives.
Posted: 12 Jul 2015 | Published: 13 Jul 2015

Hewlett-Packard Company

How Effective Content Mangement Systems Attact and Keep Cusomters for Life
sponsored by Sitecore
WHITE PAPER: In this in-depth white paper, learn how to choose the best CMS for customer experience management. Understand this entity from the perspective of the marketer and developer.
Posted: 02 Mar 2015 | Published: 31 Dec 2014

Sitecore

5 Challenges to Building a Loyalty Program — and How to Overcome Them
sponsored by Silverpop Systems Inc. an IBM Company
WHITE PAPER: Discover how your business can overcome the top 5 challenges to building a loyalty program, to ensure customers come back and your revenue remains steady.
Posted: 02 Apr 2015 | Published: 02 Apr 2015

Silverpop Systems Inc. an IBM Company

3 Pillars of Customer Experience in Today's Connected World
sponsored by Salesforce.com
WHITE PAPER: Access this white paper to learn three steps to meeting customers' rising expectations in today's hyper-connected world: Personalized service, smarter support, and faster connection.
Posted: 19 Jan 2015 | Published: 19 Jan 2015

Salesforce.com

Meeting Workforce Demands Why—and How—IT Should Modernize End-User Computing
sponsored by VMware
WHITE PAPER: Access this white paper to find out how Nice Systems minimized user downtime while seamlessly migrating to Windows 7.
Posted: 28 May 2015 | Published: 28 May 2015

VMware

10 Ways to Give Customers A Prime Online Experience
sponsored by Sitecore
ANALYST REPORT: This analyst report rigorously assesses 10 vendors' web content management solutions to help you to select the best fit for your business' needs, ensuring that your customers get the experience that they deserve.
Posted: 05 Mar 2015 | Published: 29 Jan 2015

Sitecore

Top 10 Ways to Use Help Desk to Build Your MSP Business
sponsored by Solarwinds N-able
WHITE PAPER: This informative resource provides 10 helpful suggestions for building a successful MSP business, starting with the help desk.
Posted: 28 Aug 2014 | Published: 28 Aug 2014

Solarwinds N-able

The Multichannel Mandate: Ready, Set, Automate
sponsored by SearchCRM
EBOOK: Automation technology can help contact centers get tie multichannel communications together and offer better customer service -- if it's set up and executed properly.
Posted: 20 Mar 2015 | Published: 20 Mar 2015

SearchCRM
 
 
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