How was inbound and outbound contact service provider, Straight Forward, able to increase the reliability of call reporting and grow revenue by 1,000 percent in their first year? Read this case study to find out how a virtual contact center platform may have something to do with it.
The time is right to upgrade your contact center infrastructure – but where to start? This white paper presents actionable best practices and tips to help forward-thinking organizations migrate to multi-channel blended contact center environments.
Access this helpful resource to discover a customer service technology that provides complete integration of all your customer communication channels so that you can achieve a unified view of customer interactions. Read on to discover how this peer-based strategy can cut costs while enhancing customer service by reading now!
In today's fast paced environment, customer interaction is at a high level of importance - it can make or break the reputation of your business. Consult this informative white paper to learn more about how you can deliver proactive customer service at the right time and other best practices.
Check out this informative resource for an overview of a customer relationship management (CRM) suite that helps you make the most of your interactions and gain valuable customer insight to deliver measurable business results.
This guide consists of articles that shed light on the new technologies shaping CEM today and offers advice on strategies and best practices organizations can use to optimize customer relations, increase profit and keep up with their consumers.
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