Pervasive Video: Helping the Enterprise of Today and Tomorrow
sponsored by Dimension Data
WHITE PAPER:
Uncover why taking your video conferencing to the next level – pervasive video – provides video access to users across the world, increasing collaboration and productivity easily and efficiently – and helping you reap all the benefits video conferencing truly has to offer.
Posted: 11 Jan 2013 | Published: 31 Dec 2012
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Differentiate Your Company by Delivering Great Customer Experiences
sponsored by Oracle Corporation
VIDEO:
This brief webcast examines the step by step process your customers go through when interacting with your brand, and how you can optimize that experience.Learn how you can unify the experience through all the channels your customers are choosing to interact with you through cross-channel alignment.
Posted: 28 Dec 2012 | Premiered: 18 Oct 2012
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Using Analytics to Drive Better Communications- Link Customer Preferences and Behavior with Business Solutions and Document Requirements to Deliver Messaging that Fits
sponsored by Pitney Bowes Group 1 Software
WHITE PAPER:
This whitepaper will help you understand how analytics can be used to drive better communications for your business. Learn about the state of communications today, its challenges, and opportunities you can take advantage of to enhance your communications.
Posted: 18 Mar 2013 | Published: 31 Dec 2012
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Systems Of Engagement Demand New Integration Solutions — And A New IT
sponsored by IBM
WHITE PAPER:
This in-depth Forrester report explores how major companies across the globe are approaching the integration of new customer engagement technologies and what they are doing to surpass customer expectations.
Posted: 17 May 2013 | Published: 30 Apr 2013
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Keeping Your Customers: The Business Value of Customer Experience
sponsored by Oracle Corporation
WEBCAST:
Watch this video to learn why you must really understand and care about your customers across the lifecycle to remain competitive.
Posted: 28 Dec 2012 | Premiered: Oct 18, 2012
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How To Leverage Standards Based Automation for Explosive Growth
sponsored by N-able Technologies
WEBCAST:
Discover how leveraging standards-based automation can help you become the best MSP possible, doubling your growth and scalability and taking your service offerings to the next level.
Posted: 18 Dec 2012 | Premiered: Jul 25, 2012
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CRM and social media - How a blended approach means good business in the hospitality industry
sponsored by Infor
WHITE PAPER:
This white paper offers helpful guidelines for those in the hospitality industry on how to blend CRM with social media and real-time marketing strategies to improve customer satisfaction, attract more guests, build business, and get higher ROI.
Posted: 30 Apr 2013 | Published: 31 Dec 2012
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An Executive Guide to Video Collaboration
sponsored by Avaya
WHITE PAPER:
Uncover the direct benefits that video collaboration offers and how it can help meet the challenges in today's globally dispersed, mobile workplace. Also learn more about deployment considerations and details of a solution that provides the communications capabilities you're looking for.
Posted: 08 Feb 2013 | Published: 31 Dec 2012
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Strategic insights for your social CRM strategy
sponsored by Infor
EGUIDE:
This expert e-guide provides a comprehensive look at the challenges of defining a social media strategy for CRM, offers advice on choosing the right tools, and highlights how to train employees on new social media technologies.
Posted: 08 May 2013 | Published: 08 May 2013
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City of Los Angeles Improves Customer Satisfaction with Self-Service Portal Presentation Transcript
sponsored by Oracle Corporation
PRESENTATION TRANSCRIPT:
Today's customer is demanding easier, faster access to answers and problem solutions, and to meet these demands, many organizations turn to customer self-service strategies. Check out this presentation transcript to learn how Los Angeles Department of Water and Power implemented a customer self-service portal to standardize customer service levels.
Posted: 15 Apr 2013 | Published: 15 Apr 2013
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