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IT Customer Support Reports
 
AIA Australia Gains Holistic View of Customer Experience
sponsored by OpenText
CASE STUDY: Find out which technology helped an Australian life insurance company achieve a single view of customer engagement across all business functions.
Posted: 05 Jan 2015 | Published: 05 Jan 2015

OpenText

Everyone to Everyone Economy: Preparing for a Very Different Tomorrow
sponsored by IBM
WHITE PAPER: There is a paradigm shift from customer-centricity towards an everyone-to-everyone (E2E) economy. This informative research dives into this new E2E world, describing what companies can expect from the future and what they can do today to prepare.
Posted: 12 Sep 2014 | Published: 31 Dec 2013

IBM

Leading UK Retailer Generates Rapid ROI from Improved Customer Experience and Real-Time Marketing Insights
sponsored by Splunk
VIDEO: This short video describes how leading British retailer John Lewis partnered with Splunk for digital intelligence through real-time analysis of data from e-commerce platforms, enabling them to better understand purchasing trends, improve customer experience, and drive higher conversion rates.
Posted: 24 Feb 2015 | Premiered: 24 Feb 2015

Splunk

N-able Help Desk Manager Demo and Overview
sponsored by N-able Technologies
VIDEO: Check out this brief video to get a walkthrough of the powerful, full featured Help Desk Manager from N-able. Help Desk Manager delivers MSP-optimized, ITIL aligned, web-based help desk and ticketing at a price anyone can afford.
Posted: 23 Sep 2014 | Premiered: 10 Apr 2014

N-able Technologies

Maximizing Profitability and Customer Service in Banking with Automated Financial Transactions
sponsored by IBM
ANALYST REPORT: Access this report today to learn how a single, central, open architecture solution that integrates disparate systems can improve financial institutions' profit margins, compliance, and customer satisfaction.
Posted: 26 Jan 2015 | Published: 21 Jul 2014

IBM

Speech-to-Text Analytics Reveals New Insights Into Consumer Behavior
sponsored by IBM
WHITE PAPER: This white paper describes how Telerx, a global contact center outsourcing provider, embrace the methods that modern consumers are utilizing to share their opinions and turned raw data into valuable insight for their clients.
Posted: 20 Feb 2015 | Published: 31 Jan 2013

IBM

7 Key Marketing Trends for 2015 and Tactics for Succeeding in the New Year
sponsored by Silverpop Systems Inc. an IBM Company
WHITE PAPER: Access this valuable guide to learn more about the 7 key marketing trends for 2015 and how you can harness these trends to improve customer experience and maintain your competitive edge.
Posted: 04 Feb 2015 | Published: 04 Feb 2015

Silverpop Systems Inc. an IBM Company

How Will Smartphones Impact the IVR?
sponsored by [24]7
WHITE PAPER: This exclusive white paper features answers from five industry professionals on the evolution of IVR in the age of smartphones.
Posted: 23 Jan 2015 | Published: 23 Dec 2014

[24]7

How Natural Language Capabilities for IVR can Increase Custumer Self-Service Satisfaction
sponsored by [24]7
RESOURCE: Access this concise resource to learn how to upgrade your traditional IVR system to a next generation one and increase customer satisfaction by making it simpler and faster for customer to self-serve.
Posted: 29 Jan 2015 | Published: 29 Jan 2015

[24]7

The Makings of a Modern Contact Center
sponsored by SearchCRM
EBOOK: Choosing between a hosted or on-premises model -- or a blend of the two -- is the first step to modernizing customer relationship management systems today. Inside, explore the key differences between a hosted and an on-premises contact center.
Posted: 23 Jul 2014 | Published: 23 Jul 2014

SearchCRM
 
 
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