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Maximize Employee Performance to Improve Customer Service Levels
sponsored by Genesys
WHITE PAPER: This free white paper presents how an employee effectiveness model leads to happier employees, more satisfied customers, and a much healthier corporate balance sheet.
Posted: 16 Sep 2014 | Published: 31 Jan 2011

Genesys

Next-Generation Customer Experience Management
sponsored by IBM
WHITE PAPER: This exclusive whitepaper looks at the evolution of the customer experience management landscape.
Posted: 30 Jul 2014 | Published: 13 Mar 2013

IBM

How to Reduce Escalations and Call Handle Time in Your Contact Center
sponsored by IBM
WHITE PAPER: Learn about the contact center platform capable of reducing escalations and call handle time.
Posted: 16 Sep 2014 | Published: 30 Apr 2013

IBM

9 Keys to Building a Successful Subscription Business
sponsored by Zuora, Inc
WHITE PAPER: Find out how a shift to the subscription economy can help you build lasting customer relationships and improve revenue.
Posted: 29 Oct 2014 | Published: 29 Oct 2014

Zuora, Inc

Case study: How one company improved customer loyalty, service, efficiency
sponsored by Genesys
WHITE PAPER: Stericycle, a medical waste disposal leader, knew that managing the customer experience was essential to the company's continued growth and success. View this analyst report to find out the solution Stericycle found, and how similar technology can also help your business.
Posted: 12 Sep 2014 | Published: 31 Dec 2013

Genesys

Case Study: How Swedbank Improved Customer Service with Workforce Optimization
sponsored by Genesys
CASE STUDY: As Sweden's biggest bank, Swedbank stays out in front by responding smartly to changing consumer lifestyles. Download this success story to learn how Swedbank leverage a Workforce Optimization solution to meet demands.
Posted: 08 Oct 2014 | Published: 08 Oct 2014

Genesys

Retail Branch Networks: The Keystone to Bank-Customer Relationships
sponsored by Hewlett-Packard Limited
WHITE PAPER: Uncover best practices for working within retail branch banking environments so you can ensure a great customer experience.
Posted: 12 Nov 2014 | Published: 31 Oct 2012

Hewlett-Packard Limited

Managing a Successful Digital Customer Experience
sponsored by Genesys
WHITE PAPER: Get this white paper now and learn how to differentiate digital customer care, vital recommendations for designing your digital customer care strategy, and steps taken by leading-edge organizations to deliver exceptional digital customer experiences.
Posted: 16 Sep 2014 | Published: 31 May 2014

Genesys

Everyone to Everyone Economy: Preparing for a Very Different Tomorrow
sponsored by IBM
WHITE PAPER: There is a paradigm shift from customer-centricity towards an everyone-to-everyone (E2E) economy. This informative research dives into this new E2E world, describing what companies can expect from the future and what they can do today to prepare.
Posted: 12 Sep 2014 | Published: 31 Dec 2013

IBM

Analyst Predictions 2014: Customer Support and the Engaged Enterprise
sponsored by Genesys
ANALYST REPORT: As customer experience is being elevated to a top-executive commitment, the customer engagement center/contact centre is uniquely positioned to be at the epicenter of the customer experience revolution. Get this research note on Gartner predictions for 2014 and beyond.
Posted: 02 Jul 2014 | Published: 15 Nov 2013

Genesys
 
 
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