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IT Customer Support White Papers (View All Report Types)
 
Big Data is Key to Responding to Customer Needs Instantly
sponsored by Hewlett-Packard Company
WHITE PAPER: Find out how a leading big data technology extracts vital information from a network and correlates it with more static information about the subscriber, so you can provide a better customer experience.
Posted: 26 Nov 2014 | Published: 26 Nov 2014

Hewlett-Packard Company

3 Easy Steps to Automating Your Sales Cycle
sponsored by Salesforce.com
WHITE PAPER: This resource explains how you can better understand, streamline, and automate your sales process with a CRM solution customized to meet your team's needs.
Posted: 26 May 2015 | Published: 26 May 2015

Salesforce.com

Publisher gives data protection solution five stars
sponsored by Dell, Inc. and IntelĀ®
WHITE PAPER: MPS Limited was building a scalable and easy to manage IT infrastructure and needed a backup and recovery appliance for its high-performance environment. This white paper explains how its chosen appliance enables quick data return, improved productivity, and better customer service.
Posted: 23 Jun 2015 | Published: 01 Nov 2014

Dell, Inc. and IntelĀ®

Customer Experience: An Enterprise Driver in the New Style of IT
sponsored by Hewlett-Packard Limited
WHITE PAPER: This brief white paper explains learn how tools developed in the consumer space are being adapted to create organizations that are more collaborative, interaction-oriented, and user-centric than ever before.
Posted: 15 Apr 2015 | Published: 30 Apr 2014

Hewlett-Packard Limited

Vodafone Ireland implements world-class service excellence with HP BSM
sponsored by Hewlett-Packard Limited
WHITE PAPER: Vodafone wanted to implement world-class customer service, so it replaced its reactive, and introspective IT management with a more effective management framework.This white paper explains how Vodafone used integrated business service management to enhance infrastructure performance and drive business value with a business services framework.
Posted: 04 Jun 2015 | Published: 31 Jul 2012

Hewlett-Packard Limited

Simply Hired's Analytics Strategy Drives Customer Value and Exponential Growth
sponsored by Looker
WHITE PAPER: View this case study to learn how Simply Hired modernized its data architecture and was able to provide dynamic, personalized data views to a wide range of employees.
Posted: 30 Apr 2015 | Published: 01 Jan 2014

Looker

Top 10 Ways to Use Help Desk to Build Your MSP Business
sponsored by Solarwinds N-able
WHITE PAPER: This informative resource provides 10 helpful suggestions for building a successful MSP business, starting with the help desk.
Posted: 28 Aug 2014 | Published: 28 Aug 2014

Solarwinds N-able

Three Tips for Measuring Voice in the Sea of Big Data
sponsored by Calabrio, Inc.
WHITE PAPER: This resource explores why the contact center has remained a highly untapped source of customer insight, explains how recent advances are giving organizations the power to analyze voice interactions, and counts down three essential success factors that you should consider.
Posted: 03 Apr 2014 | Published: 03 Apr 2014

Calabrio, Inc.

Increase customer satisfaction with SAP
sponsored by Esker Inc.
WHITE PAPER: Find out how an SAP environment can help you conquer the order management challenges many face today.
Posted: 16 May 2014 | Published: 16 May 2014

Esker Inc.

A New Style of IT: The Dawn of a New Normal
sponsored by Hewlett-Packard Company
WHITE PAPER: Uncover the key findings from research conducted by Gartner to expose what digital business means for companies, and how to enhance the customer experience to thrive in the digital era.
Posted: 01 Jul 2014 | Published: 01 Jul 2014

Hewlett-Packard Company
 
 
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