Putting Dispatch in the Driver’s Seat
sponsored by ConnectWise
WHITE PAPER:
Access this essential white paper to learn how to implement an effective dispatch strategy in your help desk. Learn about benefits like efficient ticket handling, increased credibility with your clients and more.
Posted: 25 Apr 2012 | Published: 25 Apr 2012
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Realizing The True Payoffs of Speech Analytics
sponsored by Enkata Technologies
WHITE PAPER:
This white paper takes a look at speech analytics and how companies are using cloud-based solutions to transform customer conversations into business insight.
Posted: 25 Apr 2012 | Published: 25 Apr 2012
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CW+: Quocirca report: Telecoms re-invention - optimising the online customer experience
sponsored by ComputerWeekly.com
WHITE PAPER:
As networks, devices and media converge, telecoms companies have increasingly complex catalogues of products and services on offer to customers who are, in turn, becoming more aware that they can easily switch to other providers.
Posted: 21 Oct 2011 | Published: 21 Oct 2011
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The Importance of Social Network Analysis for Communication Service Providers
sponsored by Sybase, an SAP company
WHITE PAPER:
This brief paper details the need for social network analysis (SNA), new methods for conducting it and why Sybase IQ is well-positioned to aid in the analytical queries needed to perform such analysis.
Posted: 14 Feb 2012 | Published: 14 Feb 2012
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Is Your CRM Solution Keeping Up with the Times?
sponsored by Oracle Corporation
WHITE PAPER:
In this white paper, IT Business Edge explains the key business and technology factors to consider in deciding whether and when to upgrade your CRM system, including the Software-as-a-Service (SaaS) factor.
Posted: 02 Mar 2012 | Published: 02 Mar 2012
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Data Protection and Your Customers
sponsored by CenturyLink
WHITE PAPER:
This resource offers valuable tips and recommendations regarding how PCI DSS compliance can strengthen your business by ensuring the protection of customer data.
Posted: 18 Apr 2012 | Published: 18 Apr 2012
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5 Steps to Serving Customers in a Mobile World
sponsored by Voxeo
WHITE PAPER:
This brief resource outlines 5 steps you can take now to successfully engage customers across channels and realize profits.
Posted: 22 Mar 2012 | Published: 22 Mar 2012
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Business Intelligence for the Small to Medium Sized Business
sponsored by SAP America, Inc.
WHITE PAPER:
Based on feedback from almost 650 end-user organizations, this report serves as a roadmap for SMBs looking to improve their analytical capability and achieve Best-in-Class performace through the deployment of BI.
Posted: 04 Jun 2009 | Published: 04 Jun 2009
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Circumstances and Customers Have Changed: Has Your Loyalty Program Kept Pace?
sponsored by Oracle Corporation
WHITE PAPER:
This white paper highlights some of the issues that reduce or increase the effectiveness of customer loyalty programs and suggests a solution that offers tips for building a more loyal customer base.
Posted: 02 Oct 2009 | Published: 02 Oct 2009
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Operational Intelligence - Boosting Performance with 'Right Time' Business Insight
sponsored by IBM
WHITE PAPER:
This report from Aberdeen looks at how leading companies are using business intelligence (BI) to achieve superior performance in sales management, customer service and financial efficiency. Read how your organization can achieve similar performance by following specific steps and actions.
Posted: 24 Jan 2012 | Published: 24 Jan 2012
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