Business of Information Technology  >   Business Processes  >  

IT Customer Support

RSS Feed    Add to Google    Add to My Yahoo!
IT Customer Support White Papers (View All Report Types)
 
Eight Essential Helpdesk Tools Every MSP Needs
sponsored by Solarwinds N-able
WHITE PAPER: Everyone knows that you need the right tools for the job. The problem is that there are so many tools on the market that it is hard to determine which are best for your business. Access this white paper to learn about the eight must-have tools for your MSP business.
Posted: 20 Apr 2016 | Published: 06 Apr 2016

Solarwinds N-able

Why Application Delivery Matters in the Digital Economy
sponsored by Citrix
WHITE PAPER: Users are demanding instant access to apps and data from any device and any location. As a result, application delivery defines your organization's ability to generate growth, revenue and profit. This white paper highlights the four factors determining your success and the challenges surrounding them.
Posted: 20 Apr 2016 | Published: 30 Sep 2015

Citrix

Making CRM Easy and Accessible for Small-to-Midsize Businesses
sponsored by Microsoft
WHITE PAPER: This brief resource provides guidance for small-to-midsize businesses on adopting CRM technologies to better engage customers. Uncover pitch guidance scenarios and key talking points to help you build a case for buying CRM tools.
Posted: 25 Mar 2016 | Published: 25 Mar 2016

Microsoft

The Future of Customer Experience
sponsored by [24]7 Customer, Inc.
WHITE PAPER: Take a closer look into the latest trends in customer experience management. Uncover 5 ways you can improve the customer experience in any industry.
Posted: 23 May 2016 | Published: 23 May 2016

[24]7 Customer, Inc.

Self-Service Guide: Practical and Strategic Advice for Using Self-Service Tools in Your Business
sponsored by Microsoft
WHITE PAPER: In this in-depth white paper, explore the various aspects of customer self-service. The topics covered include: an industry-focused look at self-service, how to build a self-service strategy, how to measure the ROI of self-service, and more.
Posted: 26 Feb 2016 | Published: 26 Feb 2016

Microsoft

How to Accurately Track Your Social Media Buzz
sponsored by Sysomos
WHITE PAPER: What is "buzz?" It's something that confuses most marketers, and what smart marketers exploit. Access this step-by-step guide to learn how to create buzz-worthy campaigns like a smart marketer.
Posted: 19 Nov 2015 | Published: 19 Nov 2015

Sysomos

Case Study: Nissan Motor Company Achieves Omotenashi
sponsored by Microsoft
WHITE PAPER: In this case study, learn how Nissan developed a CRM strategy to better understand customers' individual needs long after they purchase a car. Access now to learn how their strategy can help you anticipate what the customer wants.
Posted: 06 Jan 2016 | Published: 06 Jan 2016

Microsoft

Building the Business Case for Contact Center Modernization
sponsored by Genesys
WHITE PAPER: A contact center makeover significantly increases your revenue and reduces your costs; but justifying the investment can be tough. Download this white paper to learn how to build a business case for contact center modernization in your organization.
Posted: 18 Sep 2015 | Published: 18 Sep 2015

Genesys

Multi-Channel Customer Experience: The Next Battleground for Mid-Size Businesses
sponsored by Genesys
WHITE PAPER: This resource provides the information that mid-size organizations need as they consider making the jump to a multi-channel contact center, including key drivers and challenges; what to look for in a vendor partner; proven tips for success; and more.
Posted: 22 May 2015 | Published: 22 May 2015

Genesys

The 5 Drivers of the Successful Modern Sales Force
sponsored by Oracle Corporation UK Ltd
WHITE PAPER: Unveil the 5 drivers of a successful modern sales force, and discover how these drivers can help you sell more and sell better in the new age of customer service.
Posted: 24 Sep 2015 | Published: 31 Dec 2014

Oracle Corporation UK Ltd
 
 
Visit WhatIs.com - a knowledge exploration and self-education tool about information technology.

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2016, TechTarget | Read our Privacy Statement