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Improving the Workplace with Custom Apps and Tablets
sponsored by BlackBerry
VIDEO: Tablets have received a lot of hype, and many companies are unsure whether the productivity benefits justify their investment in this technology. This video describes an application one organization implemented on their tablets and reveals the feedback they received from employees.
Posted: 05 Apr 2012 | Premiered: 05 Apr 2012

BlackBerry

Accela Video Whitepaper: Differentiate Your Company with Complete CRM
sponsored by Oracle Corporation
VIDEO: Interactions between partners, customers, and employees are much faster-paced in our highly-networked world. It is important that CRM solutions understand these relationships. Watch this video to learn strategies for CRM evolution.
Posted: 05 Apr 2010 | Premiered: 05 Apr 2010

Oracle Corporation

Understanding the Value of Customer Experience Management
sponsored by OpenText
WEBCAST: This webcast discusses how to understand customer perspective, increase customer lifetime value, and ultimately maximize the value of customer experience management (CEM).
Posted: 02 Apr 2012 | Premiered: 02 Apr 2012

OpenText

Outperforming with a higher AQ
sponsored by IBM
WEBCAST: Learn how raising your AQ leads to impressive business benefits.
Posted: 27 Oct 2011 | Premiered: 27 Oct 2011

IBM

Webinar: Increase Call Center Service and Efficiency: Insight into one company’s approach
sponsored by NACR
WEBCAST: Having a functional communications system is imperative to delivering outstanding customer service and achieving operational efficiency. When it comes to AAA Mid-Atlantic, they want to be sure their customers get the best service possible.
Posted: 14 Feb 2012 | Premiered: 14 Feb 2012

NACR

Adapt your contact center for increased customer satisfaction
sponsored by inContact
VIDEO: This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.
Posted: 20 Jan 2012 | Premiered: 20 Jan 2012

inContact

Leveraging Web Content Management for Improved Online Marketing
sponsored by OpenText
WEBCAST: This webcast discusses strategies and advantages for leveraging web content management to improve your online marketing initiatives.
Posted: 05 Apr 2012 | Premiered: 05 Apr 2012

OpenText

Drive Lifetime Customer Loyalty with Infor CRM Epiphany Interaction Advisor
sponsored by Infor CRM
VIDEO: Watch this video demo to learn about Infor CRM Epiphany Interaction Advisor, an all-in-one customer interaction system that provides you with valuable customer insight for enhanced interactions and increased customer loyalty.
Posted: 20 Jan 2012 | Premiered: 20 Jan 2012

Infor CRM

Why cloud - Forrester - James Staten:
sponsored by HP
VIDEOCAST: Take a look at this series of brief videos to gain insights into how cloud computing can help you overcome key business challenges to accelerate growth, enhance customer experiences and improve IT spending.
Posted: 09 Jan 2012 | Premiered: 09 Jan 2012

HP

F&A Video: Discover the formula for better business outcomes
sponsored by Hewlett-Packard Limited
VIDEO: Watch this brief video to learn more about HP's Finance and Administration services and how your organisation could benefit from outsourcing these operations.
Posted: 05 Jan 2012 | Premiered: 05 Jan 2012

Hewlett-Packard Limited
 
 
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