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Enterprise Contact Centers

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Enterprise Contact Centers Reports
 
Mobility Applications: Improve Your Customer Experience and Contact Center
sponsored by Genesys
WHITE PAPER: This helpful resource reveals why now is the perfect time for contact centers to embrace the mobile channel. Read on to uncover specific strategies for organizations ready to improve contact centers' operational efficiency, customer engagement, and brand loyalty through mobile apps.
Posted: 26 Aug 2015 | Published: 31 Dec 2014

Genesys

Evaluate the Contact Center Cloud like a Pro
sponsored by Interactive Intelligence, Inc.
WHITE PAPER: This white paper discusses the benefits of putting your contact center in the cloud and helps you evaluate the best way of doing so.
Posted: 28 Jul 2015 | Published: 31 Dec 2014

Interactive Intelligence, Inc.

Managing and Optimizing the Call Center
sponsored by SearchCRM
EGUIDE: In this e-guide from the experts at SearchCRM.com, learn how your organization can optimize its call center and drive customer service success with the use of workforce management (WFM) software, real-time speech analytics software, guidance applications, predictive analytics, and other tools.
Posted: 24 Sep 2013 | Published: 24 Sep 2013

SearchCRM

How to Fine-Tune your Contact Center
sponsored by SearchCRM
EGUIDE: With call center software, best business practices can be difficult to navigate. But the payoff is worth investigating. In this handbook, readers find detailed explanations of the latest call center technologies as well as insight on call center management—including schedule and workforce management.
Posted: 07 Aug 2013 | Published: 07 Aug 2013

SearchCRM

5 Steps to Building a Customer Experience-Driven Contact Center
sponsored by Genesys
WHITE PAPER: This white paper illustrates how organizations are overcoming modern customer experience hurdles to earn customers' satisfaction and long-term loyalty. Read on to uncover 5 important steps to building a customer experience-driven contact center.
Posted: 24 Aug 2015 | Published: 31 Dec 2014

Genesys

Medical Center Monitors HIPAA Compliance Case Study: Healthcare
sponsored by Calabrio, Inc.
WHITE PAPER: Read this case study today to learn how a Seattle-based medical center implemented a solution that offered it the means to properly handle personally identifiable health information during calls to ensure HIPAA requirements are properly met.
Posted: 15 Aug 2015 | Published: 15 Aug 2015

Calabrio, Inc.

How Salesforce Delivers Exceptional Customer Service
sponsored by Salesforce.com
EBOOK: This e-book gives you a behind-the-scenes look at how Salesforce developed and implemented Service Cloud to service the company's own customer base. Read on to learn how to deliver world-class customer service as your business scales.
Posted: 07 Jul 2015 | Published: 07 Jul 2015

Salesforce.com

Avaya Users Deploy Best-in-Class Practices to Improve Contact Center Performance
sponsored by Avaya
WHITE PAPER: This exclusive paper examines how your organization can position itself to meet changing buyer needs by establishing best-in-class contact center programs. Read on and also discover 14 best practices that can ensure successful customer interactions.
Posted: 11 Nov 2013 | Published: 11 Nov 2013

Avaya

Building CEM Expertise for Business Value
sponsored by Genesys
EGUIDE: In this expert e-guide, discover why the contact center should play a more pivotal role in customer experience management, and learn how to merge siloed processes to create a more cohesive customer experience.
Posted: 26 Aug 2013 | Published: 26 Aug 2013

Genesys

Contact Centers Evolve with Advanced Technologies
sponsored by Desk.com (A Salesforce Company)
EGUIDE: Contact center modernization introduces several challenges, including legacy application integration and managing a growing amount of customer data from new channels. Consult this exclusive e-guide to learn how to overcome the hurdle of legacy application integration with new systems, and how to create a realistic modernization roadmap.
Posted: 24 Mar 2014 | Published: 24 Mar 2014

Desk.com (A Salesforce Company)
 
 
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