Enterprise Contact Centers White Papers

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Jun 19, 2013

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Enterprise Contact Centers

Enterprise Contact Centers White Papers (View All Report Types)

Visual Customer Service: Improve Customer Interactions with Video sponsored by Polycom, Inc. WHITE PAPER: Explore how video conferencing can help not only reduce the time, cost, and carbon footprint associated with travel but also boost customer service and client satisfaction. Posted: 10 Jun 2013 \| Published: 28 Feb 2013 TOPICS: Collaboration \| Collaborative Applications Software \| Contact Centers \| Customer Retention \| Customer Satisfaction \| Customer Service \| Mobile Workers \| Remote Offices \| Remote Users \| Videoconferences \| Videoconferencing Hardware \| Videoconferencing Services \| Videoconferencing Software \| Videoconferencing Standards \| Videoconferencing Systems

Keeping Pace with the Consumer sponsored by Aspect WHITE PAPER: Customers are demanding high levels of service from a variety of new channels - channels that bring both risk and opportunity for CRM. This helpful whitepaper outlines the key capabilities of a next-generation contact center and explores the various tools you should consider for supporting a collaborative CRM initiative. Posted: 23 May 2013 \| Published: 31 Mar 2013 TOPICS: Call Centers \| Collaboration \| Contact Centers \| CRM \| Customer Satisfaction \| Customer Service

Winning the Customer Service Battle... In the Cloud sponsored by Siemens Enterprise Communications WHITE PAPER: Poor customer service is a costly business practice. The time to differentiate your customer service strategy is now – and the cloud can help. View now to learn about cloud contact centers and how they can benefit your business. Posted: 04 Apr 2013 \| Published: 04 Apr 2013 TOPICS: Cloud Computing \| Cloud CRM \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| Contact Management \| CRM \| Customer Loyalty \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Remote Users \| TCO

AVST Corporate Overview: Delivering Interoperable UC to Organizations of All Shapes and Sizes sponsored by AVST WHITE PAPER: Uncover the multiple next-generation unified communications solutions available that can help boost and increase productivity without resorting to the "rip and replace" model. Posted: 04 Apr 2013 \| Published: 31 Oct 2012 TOPICS: Call Centers \| Collaboration \| Communications Systems \| Communicator (Software) \| Contact Centers \| Email \| IP PBX \| Mobile Workers \| PBX \| Private Cloud \| Private cloud computing \| Software as a Service \| Unified Messaging \| Unified Messaging Systems \| Voice Mail Services \| Voice Mail Software

Mobile Devices Reshaping the Customer Experience: Learn how a mobility strategy can drive innovation and add a competitive edge to your contact center sponsored by Avaya WHITE PAPER: This resource details the opportunities that mobility presents for contact centers, and offers guidance to help you weave these opportunities into a strategy that empowers you to capitalize on mobile benefits and sharpen your competitive edge. Posted: 19 Jun 2013 \| Published: 31 Dec 2012 TOPICS: Call Center Management \| Call Center Software \| Contact Center Management \| Contact Center Software \| Contact Centers \| CRM \| CRM Best Practices \| Customer Interaction Services \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Mobile CRM \| Mobile Device Management

Big Data in the Contact Center sponsored by Avaya WHITE PAPER: Collecting contact center data is just the first step to serving your customers more effectively. Understanding qualitative data using the newest analytics technologies is also essential - learn how to turn your data into actionable intelligence in this helpful resource. Posted: 31 May 2013 \| Published: 31 May 2013 TOPICS: Call Centers \| Contact Centers \| CRM \| CRM Analytics \| Customer Data Integration \| Customer Service \| Data Analytics \| Data Mining

8 Traits of IT-Friendly Contact Center and Web Customer Service Software sponsored by eGain Communications Corp. WHITE PAPER: In this white paper, we discuss eight IT-friendly software traits that minimize risk, maximize ROI, and encourage innovation. Although the focus of this paper is on contact center and web customer service software, the discussion is broad enough to be a valuable guide for any technology investment. Posted: 07 May 2010 \| Published: 06 May 2010 TOPICS: Architectures \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Software \| Contact Centers \| CRM \| CRM Best Practices \| Customer Interaction Services \| Customer Service \| Customer Service Best Practices \| Knowledge Management

Simplifying Contact Center Technology sponsored by Oracle Corporation WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology. Posted: 26 Sep 2007 \| Published: 01 Aug 2006 TOPICS: Business Performance Management \| Contact Center Management \| Contact Center Software \| Contact Centers \| CRM Hosting \| CTI (Computer Telephony Integration) \| Oracle (Product) \| Outsourcing \| ROI

Customer Care in a Social World: Are We There Yet? sponsored by Oracle Corporation WHITE PAPER: This paper explores and explains why the contact center is a key strategic focal point for customer engagement via social channels. Posted: 21 Sep 2012 \| Published: 01 Mar 2012 TOPICS: Call Center Management \| Call Centers \| Contact Center Management \| Contact Centers \| CRM \| CRM Best Practices \| Social Networking \| Web 2.0

Contact Center Costs: The Case for Telecommuting Agents sponsored by Avaya Inc. WHITE PAPER: This white paper addresses high labor costs that are inevitable with contact centers and how a telecommuting or home agent program can greatly reduce your labor cost while increasing productivity of your contact center. Posted: 16 Apr 2008 \| Published: 01 Apr 2008 TOPICS: Benefits \| Call Center Management \| Call Centers \| Contact Center Management \| Contact Centers \| Cost Benefit Analysis \| Mobile Workers \| Productivity \| Succession Planning \| Telecommuting

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